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BSOD occuring randomly but far too frequently, MiniTool log included


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#1 zoline

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Posted 30 July 2015 - 06:17 PM

So my computer has shut off far more than it should have in the last few weeks, usually when I'm not using it. Today it has shut down at least 2 times, once with a BSOD, the other unsure of, as I was not present for the event. It does this randomly, whether or not if I'm touching anything or just letting it sit for hours on end proudly displaying the desktop in its cluttered glory, untouched. Below is my MiniTool log, with last 10 events, users/part/mem, and installed programs, I have a feeling it may have something to do with the synaptics software and/or airmouse, both of which I've experienced problems with in the past, however only synaptics involved BSODs, including preventing a proper startup of windows.
 
MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Jacob (administrator) on 30-07-2015 at 18:43:17
Running from "C:\Users\Jacob\Downloads"
Microsoft Windows 7 Ultimate   (X86)
Model: HP Pavilion dv6000 (RD870AV#ABA) Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/10/2015 12:00:09 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine IVssAsrWriterBackup::GetVolumeComponents.  hr = 0x80070003, The system cannot find the path specified.
Operation:
   OnIdentify event
   Gathering Writer Data
Context:
   Execution Context: ASR Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {d1e76a64-f78c-4203-97eb-c6f0979d8804}
 
Error: (07/05/2015 06:21:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/22D5D8DF8F0231D18DF79DB7CF8A2D64C93F6C3A.crt> with error: This operation returned because the timeout period expired.
.
 
Error: (07/02/2015 09:00:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: sysmain.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb23
Exception code: 0xc0000005
Fault offset: 0x00045ca1
Faulting process id: 0x35c
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (05/26/2015 06:04:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 43.0.2357.65, time stamp: 0x5552c066
Faulting module name: chrome.dll, version: 43.0.2357.65, time stamp: 0x5552bc19
Exception code: 0xc0000005
Fault offset: 0x0007df84
Faulting process id: 0x250
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (05/15/2015 09:48:22 PM) (Source: Bonjour Service) (User: )
Description: GetLargeResourceRecord: opt 65002 optlen 8 wrong
 
Error: (03/18/2015 04:53:43 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 36.0.1.5542 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 9e8
Start Time: 01d061b683b440d3
Termination Time: 21
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: d8268be8-cdb0-11e4-bd88-001636f1c68d
 
System errors:
=============
Error: (07/30/2015 06:29:46 PM) (Source: BugCheck) (User: )
Description: 0x000000f4 (0x00000003, 0x86178d40, 0x86178eac, 0x82c31d50)C:\Windows\MEMORY.DMP073015-15943-01
 
Error: (07/30/2015 06:29:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:27:58 PM on ‎7/‎30/‎2015 was unexpected.
 
Error: (07/30/2015 05:57:06 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:54:42 PM on ‎7/‎30/‎2015 was unexpected.
 
Error: (07/30/2015 05:25:50 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:23:27 PM on ‎7/‎30/‎2015 was unexpected.
 
Error: (07/30/2015 04:54:39 PM) (Source: BugCheck) (User: )
Description: 0x0000007a (0x00000020, 0xc000009d, 0x860e19ec, 0x00000000)C:\Windows\MEMORY.DMP073015-16068-01
 
Error: (07/30/2015 04:54:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:52:56 PM on ‎7/‎30/‎2015 was unexpected.
 
Error: (07/30/2015 04:23:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:20:56 PM on ‎7/‎30/‎2015 was unexpected.
 
Error: (07/30/2015 03:50:06 PM) (Source: BugCheck) (User: )
Description: 0x0000007a (0x00000020, 0xc000009d, 0x848a26c4, 0x00000000)C:\Windows\MEMORY.DMP073015-14788-01
 
Error: (07/30/2015 03:50:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:48:29 PM on ‎7/‎30/‎2015 was unexpected.
 
Error: (07/30/2015 03:18:37 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:16:55 PM on ‎7/‎30/‎2015 was unexpected.
 
Microsoft Office Sessions:
=========================
Error: (07/10/2015 12:00:09 AM) (Source: VSS)(User: )
Description: IVssAsrWriterBackup::GetVolumeComponents0x80070003, The system cannot find the path specified.
Operation:
   OnIdentify event
   Gathering Writer Data
Context:
   Execution Context: ASR Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {d1e76a64-f78c-4203-97eb-c6f0979d8804}
 
Error: (07/05/2015 06:21:55 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (07/02/2015 09:00:36 PM) (Source: Application Error)(User: )
Description:svchost.exe_SysMain6.1.7600.163854a5bc100sysmain.dll6.1.7600.163854a5bdb23c000000500045ca135c01d0b513c613ea0fC:\Windows\System32\svchost.exec:\windows\system32\sysmain.dlle9b81f7c-211e-11e5-8732-001636f1c68d
 
Error: (05/26/2015 06:04:21 PM) (Source: Application Error)(User: )
Description: chrome.exe43.0.2357.655552c066chrome.dll43.0.2357.655552bc19c00000050007df8425001d095c4ff615f16C:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\43.0.2357.65\chrome.dll28d91fc3-03f3-11e5-9e03-001636f1c68d
 
Error: (05/15/2015 09:48:22 PM) (Source: Bonjour Service)(User: )
Description: GetLargeResourceRecord: opt 65002 optlen 8 wrong
 
Error: (03/18/2015 04:53:43 PM) (Source: Application Hang)(User: )
Description: firefox.exe36.0.1.55429e801d061b683b440d321C:\Program Files\Mozilla Firefox\firefox.exed8268be8-cdb0-11e4-bd88-001636f1c68d
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40760 - BitTorrent Inc.)
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Bonjour Print Services (HKLM\...\{9D210D79-AEC5-453B-960C-4DD2C73931E1}) (Version: 2.0.2.0 - Apple Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.25.17 - Broadcom Corporation)
Conexant HD Audio (HKLM\...\CNXT_HDAUDIO) (Version:  - )
DVD Flick 1.3.0.7 (HKLM\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM\...\Google Chrome) (Version: 44.0.2403.125 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
HP Support Solutions Framework (HKLM\...\{96D12EC9-720B-45FB-904C-36D6307A1C76}) (Version: 11.51.0048 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{6FE30813-AC60-40A3-BE53-F6713A1F3893}) (Version: 3.00 D2 - Hewlett-Packard)
HTC Driver Installer (HKLM\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.16.0.001 - HTC Corporation)
IPTInstaller (HKLM\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
iTunes (HKLM\...\{3A9FE6B1-EE7F-40AC-B831-AC7C9ABB58A0}) (Version: 12.1.1.4 - Apple Inc.)
LeapFrog Connect (HKLM\...\{8A0C34E5-01A6-476B-87F3-321ABAA3948D}) (Version: 6.0.19.19317 - LeapFrog) Hidden
LeapFrog Connect (HKLM\...\UPCShell) (Version: 6.0.19.19317 - LeapFrog)
LeapFrog My Pals Plugin (HKLM\...\{5E1775C3-DDD9-42C3-831C-153492BCD983}) (Version: 6.0.19.19317 - LeapFrog) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Minimal ADB and Fastboot version 1.2 (HKLM\...\{06C90FCC-4C95-4142-A0AF-D3A4C12882DE}_is1) (Version: 1.2 - Sam Rodberg)
Mobile Mouse Server (HKLM\...\{C366A146-F0A2-411F-9C8D-CEED6C734BF1}) (Version: 3.3.0 - RPA Tech, Inc)
Mozilla Firefox 38.0.5 (x86 en-US) (HKLM\...\Mozilla Firefox 38.0.5 (x86 en-US)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 36.0.1 - Mozilla)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Remote Mouse version 2.70 (HKLM\...\{01E4BC6D-3ACC-45E1-8928-C2FF626F63F3}_is1) (Version: 2.70 - Remote Mouse)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.45.0 - SAMSUNG Electronics Co., Ltd.)
SketchUp 2015 (HKLM\...\{D0A0BE3D-8D66-4BE9-87C4-D30CA5AA93A3}) (Version: 15.3.330 - Trimble Navigation Limited)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.0.13.2 - Synaptics)
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin) (HKLM\...\MyPalsPlugin) (Version:  - LeapFrog)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
WinRAR 4.00 (32-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
Wondershare MobileTrans ( Version 7.0.0 ) (HKLM\...\{18CDCEAA-A9E4-4A4C-AC0E-C15E87C30EA5}_is1) (Version: 7.0.0 - Wondershare)
 
========================= Memory info: ===================================
Percentage of memory in use: 57%
Total physical RAM: 2038.05 MB
Available physical RAM: 863.87 MB
Total Virtual: 4076.11 MB
Available Virtual: 2589.47 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.88 GB) (Free:91.87 GB) NTFS
 
========================= Users: ========================================
User accounts for \\BOB
 
Administrator            Guest                    Jacob                    
 
**** End of log ****
 
Please help me make head or tails of this, I might accidentally fold this laptop backwards with a hammer if it destroys another dvd mid-burn by shutting off without administrator permission, thanks.

Edited by hamluis, 31 July 2015 - 09:51 AM.
Moved to 'Windows crashes, BSODs etc.'


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#2 dc3

dc3

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Posted 31 July 2015 - 09:34 AM

Check to see if the VSS (Volume Shadow Copy) is started.

 

Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type services in the Search programs and files box.

 

Services will appear above the search box, right click on it and select Run as administrator.

 

When Services opens scroll down and right click on Volume Shadow Copy, then click on Properties.

 

Under Startup type: click on the down arrow, then select Automatic (Delayed Start), then click on Apply.

 

Under Service status: click on Start.


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