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Mouse Freezes - HDD Shuts Down


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#1 hermit

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Posted 30 July 2015 - 05:34 PM

I have two problems with my Vista Home premium system running on desktop (HP Pavilion - 32 bit):

Recently the mouse has frozen in place while on the net, and simultaneously the hard drive shuts down. Ctrl/Alt/Delete does nothing. I have to do a hard shut down. System then works normally for a brief period until the freeze reoccurs.

2. Thinking this might be caused by a recent update, I attempted to turn the system
back about a week, using System Restore. Online instructions indicate that I should have the option of choosing an earlier restore point than the only one given, which is today's date. I entered a date one week earlier, but it reverted to today's date.

I've run Avast virus scan, Malwarbytes, and Windows Defender scan with negative results.

I've run the other steps suggested online for this problem, but no fix.

Can someone please point me in the right direction?



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#2 JohnC_21

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Posted 31 July 2015 - 09:47 AM

If you have UEFI then tap F2 or if you do not have UEFI F9 at boot. If neither of those keys works try Esc.

 

http://support.hp.com/us-en/document/c01443317#AbT2

 

http://support.hp.com/us-en/document/c00849402#bios



#3 malynensi

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Posted 03 August 2015 - 07:59 AM

Have your computer be checked with a technician. You've got to be sure what's wrong about it.



#4 Dualcomm

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Posted 05 August 2015 - 04:56 PM

If you can, try to update the BIOS. It could be a issue with your BIOS or HDD.






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