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Internet browsers (IE 11 and Chrome) will just stop working


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#1 wrhatt

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Posted 30 July 2015 - 01:08 PM

I have recently purchased a new HP 500 – 590 running windows 7 Pro with 8 gigs of RAM. I have McAfee livesafe antivirus and I believe Windows defender is also running. The computer and programs have all the latest updates. If I'm at my desk working on the computer for 3 or 4 hours or so my Internet browsers will stop accessing the Internet. I will have various programs open such as Pandora and Dragon NaturallySpeaking as well as IE 11 and Chrome and other third-party software that I use for by job. At some point the Internet browsers will stop accessing the internet and whatever websites they are currently on. I have shut down McAfee, rebooted my cable router, and closed whatever other programs will be currently running but  still cannot access the Internet with the browsers. I know the computer still has access the Internet as Pandora can still play and the Internet icon on the taskbar is clear. The only fix I've been able to come up with is to reboot the computer. Does anyone have any other ideas on what could be blocking browsers access? Thank you.



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#2 jayarelawler

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Posted 30 July 2015 - 02:13 PM

When this happens, open a command prompt (hold down the windows button + R, then type CMD and press Enter) and type the following command:

 

ping google.com

 

when the command is finished, right click in the black window and choose Mark, then highlight the entire window and Right-click once.  This will copy the results to your clipboard.  When you're done with that, run this command:

 

ping 8.8.8.8

 

I'll need to see both results.  Cheers.



#3 wrhatt

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Posted 02 August 2015 - 08:18 AM

Still waiting for it to freeze up.



#4 Atomic77

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Posted 08 August 2015 - 04:39 PM

I know its not really part of the question being asked here but if you have another antivirus installed on your computer Windows Defender won't run.


ATOMIC77

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#5 wrhatt

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Posted 18 August 2015 - 05:08 PM

I have McAfee installed. I was never sure what Windows Defender does but I see it get updated periodically on my computer.



#6 wrhatt

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Posted 18 August 2015 - 05:10 PM

And the computer finally froze up. Here are the results;

 

Pinging google.com [216.58.219.142] with 32 bytes of data:

Request timed out.

Reply from 216.58.219.142: bytes=32 time=46ms TTL=46

Reply from 216.58.219.142: bytes=32 time=29ms TTL=46

Reply from 216.58.219.142: bytes=32 time=31ms TTL=46

Ping statistics for 216.58.219.142:

    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

    Minimum = 29ms, Maximum = 46ms, Average = 35ms

 

Pinging 8.8.8.8 with 32 bytes of data:

Reply from 8.8.8.8: bytes=32 time=42ms TTL=44

Reply from 8.8.8.8: bytes=32 time=42ms TTL=44

Reply from 8.8.8.8: bytes=32 time=42ms TTL=44

Reply from 8.8.8.8: bytes=32 time=42ms TTL=44

Ping statistics for 8.8.8.8:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 42ms, Maximum = 42ms, Average = 42ms

 






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