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Windows 10 upgrade with Firewire issue


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#1 WaltC

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Posted 30 July 2015 - 12:09 PM

I upgraded to Windows 10 yesterday. Everything seems fine except my Focusrite Saffire Firewire audio interface will no longer work. It worked fine under Windows 7. I've installed the legacy 1394 OHCI Compliant Host Controller, uninstalled and reinstalled the driver for the device. During the driver installation it prompts me to connect the firewire cable to the device. After that is says waiting for the firmware to boot but it times out. Then says upgrade the firmware which click OK on then it says no device connected. The device is connected and getting power. I've read conflicting reports about Windows 10 firewire support. Any ideas? Thanks.

 



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#2 Steve Lum

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Posted 31 July 2015 - 09:39 AM

Howdy, I am in the same boat with a Saffire Pro 40.  Did all the steps you mentioned and no joy.  Had to roll back to Win7.  I talked to Focusrite this morning and they don't have any known issues - tech support guy said he had a win 10 machine working with a Pro 26 right next to him. So it seems situational but it feels like a bug.  It may take some time for MS and manufacturers to sort out specific issues.  I signed up here just in case this thread produces some leads.  Cheers.



#3 WaltC

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Posted 31 July 2015 - 03:13 PM

My Saffire is the original one so pretty old. When installing the driver it does fine until it asks me to connect the interface. Then it says it's waiting for the firmware to boot but it never does. Then asks to update firmware and I click yes and it says device not found. So I'm not sure if it's the driver for the interface, the driver for the firewire card or actually a problem with the firmware. I was recording literally 10 minutes before starting the upgrade with no problems. I tried to go back to Windows 7 but it says files it needs have been removed but I haven't deleted anything and windows.old file is still there. 



#4 Steve Lum

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Posted 06 August 2015 - 03:57 PM

Hey, I just saw an updated note on the Focusrite support website that they know of an issue with Windows 10 on computers with a VIA firewire chipset, which is what I have... so no Win 10 for me until they figure that out.



#5 WaltC

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Posted 06 August 2015 - 05:26 PM

I have the VIA chipset too. But my interface is so old they won't update the driver for it. There wasn't an updated one for Windows 7 even but it happened to work. I'm going to try a clean install of 10 and if that doesn't work I'm going back to 7 for now.



#6 WaltC

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Posted 07 August 2015 - 04:53 PM

So the whole time I had Windows 10 installed I got no response from the audio interface at all except it powered on through the firewire cable. Restarts, IEEE 1394 driver changes, unplugging the firewire cable, nothing except power. Yesterday after I got Windows 7 reinstalled I had the interface plugged in and it was getting power but still no response, at this point I hadn't tried to install Focusrite drivers yet. I went to the device manager to change the IEEE 1394 driver to the legacy one, which I used previously with 7 and tried to use with 10 (among others), and as soon as I chose it the interface clicked and the lights changed to the 'ready' pattern. Went on to install the drivers with no issues. So it does seem to be an issue with 10 and the IEEE 1394 drivers.



#7 himuragackt

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Posted 07 August 2015 - 11:29 PM

I went to the device manager to change the IEEE 1394 driver to the legacy one, which I used previously with 7 and tried to use with 10 (among others), and as soon as I chose it the interface clicked and the lights changed to the 'ready' pattern. Went on to install the drivers with no issues. So it does seem to be an issue with 10 and the IEEE 1394 drivers.

Please, could you explain me how to do that? I need to use my Saffire Firewire in this Windows 10  :s



#8 Steve Lum

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Posted 08 August 2015 - 12:00 AM

Himuragackt,  I think Walt is just telling  us he was able to roll back to Windows 7 successfully.  When he first tried to go back to Win 7 his audio didn't work any longer.

 

On Windows 10 there is a known issue at this time with Focusrite Saffire devices connected to a computer that has the VIA chipset on the motherboard or firewire card.  If you do not have the VIA chipset you should be able to run Saffire devices on Win 10 with their latest mix control application.

 

Those of us that have the VIA chipset will need to wait for Focusrite to figure out what is wrong.  Here is the text from their website:

 

"We have become aware of a connectivity issue running Saffire units on Windows 10 connected to firewire cards with a VIA chipset. We are currently investigating this issue as a top priority. In the meantime, if you are using a VIA chipset, we recommend you do not update to Windows 10. "

 

.. and you can see that here: http://us.focusrite.com/answerbase/windows-10-compatibility

 

Cheers,

Steve



#9 WaltC

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Posted 08 August 2015 - 12:35 AM

Yes, Steve is correct, I never got it working under Windows 10. 



#10 himuragackt

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Posted 08 August 2015 - 07:31 AM

Himuragackt,  I think Walt is just telling  us he was able to roll back to Windows 7 successfully.  When he first tried to go back to Win 7 his audio didn't work any longer.

 

On Windows 10 there is a known issue at this time with Focusrite Saffire devices connected to a computer that has the VIA chipset on the motherboard or firewire card.  If you do not have the VIA chipset you should be able to run Saffire devices on Win 10 with their latest mix control application.

 

Those of us that have the VIA chipset will need to wait for Focusrite to figure out what is wrong.  Here is the text from their website:

 

"We have become aware of a connectivity issue running Saffire units on Windows 10 connected to firewire cards with a VIA chipset. We are currently investigating this issue as a top priority. In the meantime, if you are using a VIA chipset, we recommend you do not update to Windows 10. "

 

.. and you can see that here: http://us.focusrite.com/answerbase/windows-10-compatibility

 

Cheers,

Steve

Thak you very much. 



#11 usedforbattle

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Posted 10 August 2015 - 12:15 PM

Hi all, so I have managed to get my Saffire Pro 24 DSP working FIRST TIME on Windows 10 Professional, with

a VIA 1394 OHCI Compliant Host Controller (firewire card).

 

As I had such a nightmare getting the Pro 24 working properly on my old Windows 7 Professional system, I thought I would leave you my instal steps. Please note while this worked for me, the Focusrite website advises not installing Windows 10 (but sod them).

 

STEP 0: Saffire Interface is off!

 

STEP 1: Clean Windows 10 Professional Install! I was brave (or stupid) enough to delete my old partitions on my SSD and start a completely fresh Windows 10 Pro install and NOT an update. This means no going back to reliable 7.

 

STEP 2: Once windows 10 was installed and working I checked the driver version of the IEEe 1394 host controller in device manager (VIA 1394 OHCI Compliant Host Controller). The driver version Windows 10 installs is 10.0.10240.16384, Drive date: 21/06/2006.

 

NOTE: This is not weirdly the legacy drivers, or the version I had working with Windows 7 (driver version 6.1.7601.17514). The 10 drivers seem to be the one windows 10 auto installed for my firewire card, they may be different for yours!

 

STEP 3: Downloading the 'Saffire Mix Control' version 3.3 (NOT 3.4) from the focusrite website. 

I had such a bad experiences with 3.4 on windows 7 that I'm not even going to try 3.4. It Bloody wouldn't work the last time!

 

STEP 4: Instal 'Saffire Mix Control' 3.3, to the main C drive. At the end of this instal the program will state that your interface is not plugged in. Now is time to turn it on! 

 

Step 5: PRAYING.... Once on the interface lights flashed and should stay green. I then right clicked opened the speakers icon on the desktop and went to playback devices. 

 

STEP 6: In play back devices I made the speakers the Saffire Audio the default device. 

 

STEP 7: Turn on your favourite tracks and enjoy! 

 

Note: To get audio working again after a shutdown, I turn the PC first on with the interface off, then wait for it to ping back to life. You may need to repeat Step 5 at this point (I don't have to). 

 

I hope this gets you guys going with WIndows 10, let me know if you have any luck! 

 

Cheers 

 

 

 

 

 

 

17/03/2014
 
 

 

 

 

 



#12 WaltC

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Posted 10 August 2015 - 06:15 PM

Thanks for the write up!



#13 DavidCoppafeel

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Posted 17 December 2015 - 11:43 AM

Man I was super excited to try this method out - with 3.3, but it seems there is no 3.3 version available @Focusrite... only 3.4 down to 3.2 and back.  Trying 3.2 to see if it works with either my VIA windows driver or legacy firewire driver.  We shall see.  Fingers crossed



#14 DavidCoppafeel

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Posted 17 December 2015 - 11:59 AM

Well after install of Mix Control 3.2....at first run of the program - it pops up a message stating its an out of date program and "will now close" and shuts it down......No options I guess since Focusrite doesn't care to update the software anymore.  Guess I'm going to take a gamble and buy a TI card they list...I had a brand new TI Firewire PCI-e card, but it isn't listed as compatible@ Focusrite..and did not work any better than the VIA issue.



#15 Steve Lum

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Posted 17 December 2015 - 12:41 PM

I resolved my VIA problem by buying a new PCIE card back near when I originally posted - have never had a problem since.  I bought this Vantec card off Amazon

 

http://ecx.images-amazon.com/images/I/51GRW4QiynL.jpg

 

Good luck folks!

Happy Holidays






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