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Samsung NP350V5C-A0EUK boot issues


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11 replies to this topic

#1 gelf

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Posted 30 July 2015 - 09:56 AM

My Samsung laptop(NP350V5C-A0EUK) with Windows 8.1 has been getting an intermittent issue on startup where a big bunch of garbage is displayed. It looks like this:

 

http://i.imgur.com/wD49D9d.jpg

 

This can happen from a cold boot, a restart, or when waking from sleep or hibernation. Sometimes if I leave this screen it for a short while the windows login screen will eventually show, skipping the usual Samsung logo startup screen. Other times the blank right portion of that garbage display will change to a bunch of coloured blocks and as far as I've seen from that point it wont make it to windows then. If Windows sucessfully loads up I will not encounter any further problems at all. It happens only when I power up the system.

Now sometimes this doesn't happen and I'll get the usual Samsung boot screen on restart or an instant response if waking from sleep. My fear of course is this wont be the case forever if I don't do something about this issue.

 

I can't work out how to reproduce the issue, it just seems random.

 



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#2 hamluis

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Posted 30 July 2015 - 02:02 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 gelf

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Posted 30 July 2015 - 03:39 PM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Paul (administrator) on 30-07-2015 at 21:24:36
Running from "C:\Users\Paul\Desktop"
Microsoft Windows 8.1  (X64)
Model: 350V5C/351V5C/3540VC/3440VC Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/20/2015 04:25:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: Awesomenauts.exe, version: 0.0.0.0, time stamp: 0x55a79f77
Faulting module name: Awesomenauts.exe, version: 0.0.0.0, time stamp: 0x55a79f77
Exception code: 0xc0000005
Fault offset: 0x00197527
Faulting process ID: 0x1578
Faulting application start time: 0xAwesomenauts.exe0
Faulting application path: Awesomenauts.exe1
Faulting module path: Awesomenauts.exe2
Report ID: Awesomenauts.exe3
Faulting package full name: Awesomenauts.exe4
Faulting package-relative application ID: Awesomenauts.exe5

Error: (07/18/2015 05:30:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FDResPub, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000005
Fault offset: 0x00000000000327e0
Faulting process ID: 0x890
Faulting application start time: 0xsvchost.exe_FDResPub0
Faulting application path: svchost.exe_FDResPub1
Faulting module path: svchost.exe_FDResPub2
Report ID: svchost.exe_FDResPub3
Faulting package full name: svchost.exe_FDResPub4
Faulting package-relative application ID: svchost.exe_FDResPub5

Error: (07/11/2015 08:10:02 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.3.9600.17667 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: b20
Start Time: 01d0bbf0714f0719
Termination Time: 0
Application Path: C:\WINDOWS\Explorer.EXE
Report Id: 518e16a1-2800-11e5-bf3d-b888e36c9283
Faulting package full name:
Faulting package-relative application ID:

Error: (07/11/2015 04:45:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: sidebar.exe, version: 6.2.8400.0, time stamp: 0x4fb6f747
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0x1094
Faulting application start time: 0xsidebar.exe0
Faulting application path: sidebar.exe1
Faulting module path: sidebar.exe2
Report ID: sidebar.exe3
Faulting package full name: sidebar.exe4
Faulting package-relative application ID: sidebar.exe5

Error: (07/11/2015 01:29:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: sidebar.exe, version: 6.2.8400.0, time stamp: 0x4fb6f747
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0x1174
Faulting application start time: 0xsidebar.exe0
Faulting application path: sidebar.exe1
Faulting module path: sidebar.exe2
Report ID: sidebar.exe3
Faulting package full name: sidebar.exe4
Faulting package-relative application ID: sidebar.exe5

Error: (07/03/2015 11:25:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: sidebar.exe, version: 6.2.8400.0, time stamp: 0x4fb6f747
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0xd1c
Faulting application start time: 0xsidebar.exe0
Faulting application path: sidebar.exe1
Faulting module path: sidebar.exe2
Report ID: sidebar.exe3
Faulting package full name: sidebar.exe4
Faulting package-relative application ID: sidebar.exe5

Error: (06/28/2015 04:18:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: GWXUX.exe, version: 6.3.9600.17813, time stamp: 0x554a15f3
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000005
Fault offset: 0x000000000003d85e
Faulting process ID: 0x1850
Faulting application start time: 0xGWXUX.exe0
Faulting application path: GWXUX.exe1
Faulting module path: GWXUX.exe2
Report ID: GWXUX.exe3
Faulting package full name: GWXUX.exe4
Faulting package-relative application ID: GWXUX.exe5

Error: (06/21/2015 06:53:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: sidebar.exe, version: 6.2.8400.0, time stamp: 0x4fb6f747
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process ID: 0x1074
Faulting application start time: 0xsidebar.exe0
Faulting application path: sidebar.exe1
Faulting module path: sidebar.exe2
Report ID: sidebar.exe3
Faulting package full name: sidebar.exe4
Faulting package-relative application ID: sidebar.exe5

Error: (06/20/2015 07:45:05 PM) (Source: Application Hang) (User: )
Description: The program viddb.exe version 1.0.2.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1b1c
Start Time: 01d0ab8910151f8c
Termination Time: 5
Application Path: C:\povsw\pvd\viddb.exe
Report Id: 74356edc-177c-11e5-bf35-b888e36c9283
Faulting package full name:
Faulting package-relative application ID:

Error: (06/20/2015 01:37:58 PM) (Source: Application Hang) (User: )
Description: The program viddb.exe version 1.0.2.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1850
Start Time: 01d0ab55c5e88136
Termination Time: 12
Application Path: C:\povsw\pvd\viddb.exe
Report Id: 1ff7c079-1749-11e5-bf35-b888e36c9283
Faulting package full name:
Faulting package-relative application ID:

System errors:
=============
Error: (07/30/2015 10:37:39 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MARRIOTTS-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{9EDF483E-4B44-4CE6-8D45-A6FC4DDF9264}.
The master browser is stopping or an election is being forced.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:30 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:30 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:29 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Microsoft Office Sessions:
=========================
Error: (07/20/2015 04:25:16 PM) (Source: Application Error)(User: )
Description: Awesomenauts.exe0.0.0.055a79f77Awesomenauts.exe0.0.0.055a79f77c000000500197527157801d0c2fc10e17500C:\Program Files (x86)\Steam\steamapps\common\Awesomenauts\Awesomenauts.exeC:\Program Files (x86)\Steam\steamapps\common\Awesomenauts\Awesomenauts.exe8565215e-2ef3-11e5-bf47-b888e36c9283

Error: (07/18/2015 05:30:08 PM) (Source: Application Error)(User: )
Description:svchost.exe_FDResPub6.3.9600.1741554504177ntdll.dll6.3.9600.17736550f4336c000000500000000000327e089001d0c0bc2eb6a562C:\WINDOWS\system32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll404cc31a-2d6a-11e5-bf47-b888e36c9283

Error: (07/11/2015 08:10:02 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.3.9600.17667b2001d0bbf0714f07190C:\WINDOWS\Explorer.EXE518e16a1-2800-11e5-bf3d-b888e36c9283

Error: (07/11/2015 04:45:58 PM) (Source: Application Error)(User: )
Description: sidebar.exe6.2.8400.04fb6f747unknown0.0.0.000000000c00000050000000000000000109401d0bbf0a7289b55C:\Program Files\Windows Sidebar\sidebar.exeunknownebca399b-27e3-11e5-bf3d-b888e36c9283

Error: (07/11/2015 01:29:59 PM) (Source: Application Error)(User: )
Description: sidebar.exe6.2.8400.04fb6f747unknown0.0.0.000000000c00000050000000000000000117401d0bbd5469e65e1C:\Program Files\Windows Sidebar\sidebar.exeunknown8b4265c1-27c8-11e5-bf3c-b888e36c9283

Error: (07/03/2015 11:25:15 AM) (Source: Application Error)(User: )
Description: sidebar.exe6.2.8400.04fb6f747unknown0.0.0.000000000c00000050000000000000000d1c01d0b57a82cb351fC:\Program Files\Windows Sidebar\sidebar.exeunknowncb268b8d-216d-11e5-bf3a-b888e36c9283

Error: (06/28/2015 04:18:24 PM) (Source: Application Error)(User: )
Description:GWXUX.exe6.3.9600.17813554a15f3ntdll.dll6.3.9600.17736550f4336c0000005000000000003d85e185001d0b1b5acfef07dC:\WINDOWS\System32\GWX\GWXUX.exeC:\WINDOWS\SYSTEM32\ntdll.dlleae7166c-1da8-11e5-bf39-b888e36c9283

Error: (06/21/2015 06:53:47 PM) (Source: Application Error)(User: )
Description: sidebar.exe6.2.8400.04fb6f747unknown0.0.0.000000000c00000050000000000000000107401d0ac4b3188d6edC:\Program Files\Windows Sidebar\sidebar.exeunknown77168244-183e-11e5-bf38-b888e36c9283

Error: (06/20/2015 07:45:05 PM) (Source: Application Hang)(User: )
Description: viddb.exe1.0.2.71b1c01d0ab8910151f8c5C:\povsw\pvd\viddb.exe74356edc-177c-11e5-bf35-b888e36c9283

Error: (06/20/2015 01:37:58 PM) (Source: Application Hang)(User: )
Description: viddb.exe1.0.2.7185001d0ab55c5e8813612C:\povsw\pvd\viddb.exe1ff7c079-1749-11e5-bf35-b888e36c9283

CodeIntegrity Errors:
===================================
  Date: 2015-03-16 13:35:23.419
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:35:23.162
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:42.222
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:42.019
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:41.527
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:41.322
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:40.994
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:40.776
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:40.494
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-03-16 13:34:40.307
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

=========================== Installed Programs ============================
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 7.0 (HKLM-x32\...\Adobe Photoshop Elements 7) (Version: 7.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Allshare Play Link (HKLM-x32\...\{91786428-D4AA-476D-8AF9-A63FFAC2901F}) (Version: 1.0.0 - Samsung)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
Any Video Converter 5.7.9 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Audacity 2.0.3 (HKLM-x32\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Avidemux 2.6 - 64bits (HKLM-x32\...\Avidemux 2.6 - 64bits (64-bit)) (Version: 2.6.8.9046 - )
Belarc Advisor 8.3 (HKLM-x32\...\Belarc Advisor) (Version: 8.3.2.0 - Belarc Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
ComicRack v0.9.176 (HKLM\...\ComicRack) (Version: v0.9.176 - cYo Soft)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.0.1912 - CyberLink Corp.)
CyberLink PowerDVD 10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4421.02 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Easy File Share (HKLM-x32\...\{A7C37D4B-F37A-42E8-9B6A-B28C18AD4C12}) (Version: 1.3.4 - Samsung Electronics CO.,LTD.)
Elements 11 Organizer (HKLM-x32\...\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
eMusic Download Manager 6 (HKLM-x32\...\eMusic Download Manager 6) (Version: 6.0.4 - emusic.com)
E-POP (HKLM-x32\...\{F06DD8D9-9DC8-430C-835C-C9BF21E05CC1}) (Version: 1.0.1 - Samsung Electronics CO., LTD.)
ffdshow v1.3.4533 [2014-09-29] (HKLM-x32\...\ffdshow_is1) (Version: 1.3.4533.0 - )
Flickr Uploadr 3.2.1 (HKLM-x32\...\Flickr Uploadr) (Version:  - )
Fotogalerie (HKLM-x32\...\{B19E03EA-067C-412F-A81E-271720E601AB}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Galerie de photos (HKLM-x32\...\{FE8DFDD0-A543-4A83-B7A9-C411138194D5}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.125 - Google Inc.)
Google Drive (HKLM-x32\...\{6EA8B94E-D869-4D96-88DF-5E1ECE1D6876}) (Version: 1.23.9648.8824 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
Help Desk (HKLM\...\{AEC9D273-E162-4614-83F1-722B8C74B185}) (Version: 1.0.96 - Samsung Electronics CO., LTD.)
inSSIDer Home (HKLM-x32\...\{9E54E4AE-B67A-4925-8E92-0E1F9817FD73}) (Version: 3.1.2.1 - MetaGeek, LLC)
Intel AppUp® center (HKLM-x32\...\Intel AppUp(SM) center 33070) (Version: 41450 - Intel)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3304 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.0.1207 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Java 8 Update 40 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418040F0}) (Version: 8.0.400 - Oracle Corporation)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
JDownloader 0.9 (HKLM-x32\...\5513-1208-7298-9440) (Version: 0.9 - AppWork GmbH)
JDownloader 2 (HKLM\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
Kernel Yahoo Archive Reader ver 12.07.01 (HKLM-x32\...\Kernel Yahoo Archive Reader_is1) (Version:  - Lepide Software Pvt. Ltd.)
Last.fm Scrobbler 2.1.36 (HKLM-x32\...\LastFM_is1) (Version:  - Last.fm)
LAV Filters 0.65 (HKLM-x32\...\lavfilters_is1) (Version: 0.65 - Hendrik Leppkes)
LibreOffice 4.0.4.2 (HKLM-x32\...\{FE88323B-9F0E-4596-8F56-37757C6918E9}) (Version: 4.0.4.2 - The Document Foundation)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{61889FC7-9738-439A-96B3-17AF981BDDEF}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{741ECBB6-1A0B-42F1-A7BF-76222734A63A}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{7F682A00-6497-4551-A2A6-063AE667D1CF}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{9846E46F-07E0-4BDF-985A-E3FBA8C15877}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{D71BC54E-A4E6-4E06-866C-FD6EE16EA187}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MPC-HC 1.7.7 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.7 - MPC-HC Team)
Music Manager (HKCU\...\MusicManager) (Version:  - Google, Inc.)
MusicBee 2.4 (HKLM-x32\...\MusicBee) (Version: 2.4 - Steven Mayall)
Nectar Toolbar (HKLM-x32\...\Nectar Toolbar) (Version: 1.0.3 - AIMIA Coalition Loyalty UK Ltd)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.4.5 - Notepad++ Team)
paint.net (HKLM\...\{F509C1F4-0029-49F9-B145-A4C4E8DF481A}) (Version: 4.0.3 - dotPDN LLC)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.7 - )
Plants vs. Zombies (HKLM-x32\...\Plants vs. Zombies) (Version:  - PopCap Games)
Potplayer-64 Bits (HKLM\...\PotPlayer64) (Version:  - Daum Kakao Corp.)
PSE11 STI Installer (HKLM-x32\...\{98CE8819-87AA-4814-8167-ADDDD513485F}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.326 - Qualcomm Atheros Communications)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Quick Starter (HKLM\...\{EC36E2BC-86F7-44C9-84B2-93930F0FBDBF}) (Version: 1.0.2 - Samsung Electronics CO., LTD.)
Raccolta foto (HKLM-x32\...\{86CAC8DE-288A-410D-A4A4-0190060E69AE}) (Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6702 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
Recovery (HKLM-x32\...\{145DE957-0679-4A2A-BB5C-1D3E9808FAB2}) (Version: 6.0.12.20 - Samsung Electronics CO., LTD.)
RPG Maker VX Ace (HKLM-x32\...\Steam App 220700) (Version:  - Enterbrain)
S Agent (HKLM\...\{F49C89E7-14AC-4796-9C6A-49FA97890857}) (Version: 1.1.53 - Samsung Electronics CO., LTD.) Hidden
Samsung Settings (HKLM-x32\...\{8CB5C357-12E5-41B1-A024-D57D4E6F32D9}) (Version: 2.0.1 - Samsung Electronics CO., LTD.)
Samsung Update (HKLM-x32\...\{00ABE05F-DB49-4421-AA35-833DD9A9A94D}) (Version: 2.2.12 - Samsung Electronics CO., LTD.)
SEGA Genesis & Mega Drive Classics (HKLM-x32\...\Steam App 34270) (Version:  - Sega)
Skype™ 7.5 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.102 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.10.107.gd0dfca3a - Spotify AB)
Spyder4Pro (HKLM-x32\...\Spyder4Pro) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Streaming Audio Recorder version 3.4.4 (HKLM-x32\...\{B6D9D06B-4B4D-4B41-B963-C056B627F704}_is1) (Version: 3.4.4 - APOWERSOFT LIMITED)
Support Center (HKLM\...\{711DE117-767F-48A8-9864-66C525B9539F}) (Version: 2.1.1223 - Samsung Electronics CO., LTD.)
Support Center FAQ (HKLM-x32\...\{661544AE-C07F-4EAD-B187-7A217E69A426}) (Version: 1.0.17 - Samsung Electronics CO., LTD.) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.0.0.0 - Synaptics Incorporated)
SyncBackFree (HKLM-x32\...\SyncBackFree_is1) (Version: 6.3.13.0 - 2BrightSparks)
Tomahawk (HKLM-x32\...\Tomahawk) (Version: 0.7.0 - Tomahawk-player.org)
User Guide (HKLM-x32\...\{66172F70-0BDE-4BAB-A973-E2E4EF501F6D}) (Version: 1.2.00 - Samsung Electronics CO., LTD.)
VLC media player 2.0.6 (HKLM-x32\...\VLC media player) (Version: 2.0.6 - VideoLAN)
Windows Driver Package - Samsung Electronics Co. Ltd. (RadioHIDMini) HIDClass  (08/23/2013 6.2.8400.4218) (HKLM\...\26BFE384C802803107F583AE1A739E4FEB56134B) (Version: 08/23/2013 6.2.8400.4218 - Samsung Electronics Co. Ltd.)
Windows Live (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3503.0728 - Microsoft Corporation)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
Xerox PhotoCafe (HKLM-x32\...\Xerox PhotoCafe) (Version: 1.0.0.6162 - Xerox)
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)

========================= Memory info: ===================================
Percentage of memory in use: 30%
Total physical RAM: 6035.67 MB
Available physical RAM: 4179.1 MB
Total Virtual: 6995.68 MB
Available Virtual: 4759.65 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:673.87 GB) (Free:78.08 GB) NTFS
2 Drive e: () (Removable) (Total:7.45 GB) (Free:2.07 GB) FAT32

========================= Users: ========================================
User accounts for \\PAUL-NEWLAPTOP

Administrator            Guest                    KLPAC_000                
Paul                     


**** End of log ****
 

http://speccy.piriform.com/results/cMwohq7jBDjmpYbgtCzhVTQ


Edited by hamluis, 31 July 2015 - 12:39 PM.


#4 hamluis

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Posted 31 July 2015 - 01:00 PM

Please do the following:

 

Start/Run...type diskmgmt.msc and hit Enter.  Or...hit START, type dismgmt.msc in the text box...and hit Enter.

 

Take a screenshot of the bottom portion (reflects Disk 0, Disk 1, and so on), following the directions Taking & Posting Screenshot By dc3

 

Attach it in your next post.

 

Louis



#5 gelf

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Posted 31 July 2015 - 02:35 PM

Ok taken a screenshot, Its attached.

 

 

Attached Files



#6 hamluis

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Posted 01 August 2015 - 10:30 AM

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:31 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:30 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:30 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

Error: (07/30/2015 01:07:29 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

 

I'd say that your hard drive is failing.

 

We can test that idea...by running a reliable hard drive diagnostic.

 

Please download GSmartControl and save it to your Desktop.

  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
  • Please post the result of the scan in your next reply

Louis


Edited by hamluis, 01 August 2015 - 10:37 AM.


#7 gelf

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Posted 01 August 2015 - 03:53 PM

Hi Louis

 

There are no red or pink entries in that list and the test "Completed without error". Also I've just thought, the errors are for \Device\Harddisk1\DR1 but isnt the main hard drive labled zero? Are those just errors for my card reader slot as I've noticed in disk managament that the SD card counts as Disk 1 if a card is inserted. I've already made sure to have the card slot empty on restart just in case for some weird reason that was causing anything.

 

Heres the ouput file contents anyway if it helps:

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     Hitachi HTS547575A9E384
Serial Number:    J2190020DRTU9C
LU WWN Device Id: 5 000cca 728d874d3
Firmware Version: JE4OA50A
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Sat Aug 01 17:13:32 2015 GMTST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (   45) seconds.
Offline data collection
capabilities:              (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 186) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   062    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   100   100   040    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0007   180   180   033    Pre-fail  Always       -       1
  4 Start_Stop_Count        0x0012   099   099   000    Old_age   Always       -       2058
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   100   100   040    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0012   083   083   000    Old_age   Always       -       7510
 10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       2048
191 G-Sense_Error_Rate      0x000a   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       30
193 Load_Cycle_Count        0x0012   064   064   000    Old_age   Always       -       366402
194 Temperature_Celsius     0x0002   214   214   000    Old_age   Always       -       28 (Min/Max 4/53)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0022   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0008   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       0
223 Load_Retry_Count        0x000a   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



#8 hamluis

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Posted 03 August 2015 - 09:16 AM

Worth A Read

 

I don't see a clear direction in which to point you.

 

You might want to surface your Win 8 boot issues in the Win 8 forum, rather than assuming that such is hardware-related.

 

Maybe one of the other members here has more insight into your situation...let's give others time to respond here.

 

Louis



#9 gelf

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Posted 03 August 2015 - 12:24 PM

OK Louis thank you for for helping anyway.



#10 gelf

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Posted 05 August 2015 - 09:31 AM

Been messing around with this and now its looking like its a weird display issue on the Samsung boot screen. I connected a external monitor and what do I see on the external monitor but the wheel of loading dots I'm supposed to see on startup. It's like the system is getting confused with the display until Windows itself loads. Why this only happens at random though I have no clue.



#11 gelf

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Posted 10 August 2015 - 12:44 PM

This is definately a display issue on my laptop screen, I have been testing it on an extenal monitor and the monitor displays 100% of the time. What I've found is the times I thought windows wasn't loading it actually was and the display was just showing garbage. So basically I have a  issue on my laptops screen that only occurs when starting up the system in some fashion, be it from sleep, hibernation or full boot. It doesnt happen all the time though and never happens after the screen has loaded up properly.

 

Any ideas what i should do next, or if theres a better place to ask about this?



#12 hamluis

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Posted 11 August 2015 - 02:08 PM

I don't mind disagreeing :).

 

The fact is...not a single one of the errors posted...point to a graphics problem of any sort.  If an external connection for graphics...never rellects said situation over a period of time...I would believe that theory.  Graphics are most basic to Windows and I suspect that any graphics issues, whether at boot or otherwise, would be noted in Event Viewer.

 

But...any video anomalies at all during a prolonged/thorough test period...and I would go back to the drawing board.

 

Louis






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