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Repeatedly getting 'chrome has stopped working message', please help


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#1 Julia_T

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Posted 29 July 2015 - 11:46 PM

I am using Win8.1 64 bit on my laptop. After restart the laptop yesterday, I started to get chrome error like this

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: chrome.exe
  Application Version: 44.0.2403.125
  Application Timestamp: 55b32311
  Fault Module Name: StackHash_1d17
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception Code: c0000008
  Exception Offset: PCH_6A_FROM_ntdll+0x0003C57C
  OS Version: 6.3.9600.2.0.0.768.101
  Locale ID: 1033
  Additional Information 1: 1d17
  Additional Information 2: 1d172b23d452d3b6444882642ff0f5b0
  Additional Information 3: f909
  Additional Information 4: f9091d5848a030ba370c1d9e62a8b2f4
 
This appears when chrome launches and will pop-up randomly after. The browser still works though. It happens when starting incognito window, with all extensions disabled. I tried reinstalling chrome, and got tons of this message when launch chrome for the first time. Other browsers work normally, but I'm worried about the security issue.  
 
I installed all windows update. I tried AdwCleaner and JRT, got some malware and toolbar cleaned, but the problem still there. I tried FRST, the FRST.txt and Addition.txt are attached below.  What should I do next? 
 
PS. There are some important programs used for my work on the laptop, and I don't have convenient access to the installation disks, so the least thing I want is to reinstall the system.
Thanks!
 
 

Attached Files



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#2 Julia_T

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Posted 31 July 2015 - 07:42 AM

Update: I have solved this problem by cleaning up my online chrome profile.

 

Sign out chrome, go to https://www.google.com/settings/chrome/sync , click "Reset Sync" button, then sign in your account.

 

Hope this be helpful to others having similar problems. 


Edited by Julia_T, 31 July 2015 - 07:48 AM.


#3 Oh My!

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Posted 01 August 2015 - 07:40 PM

Greetings and thank you for the information. Yes, what happens quite often is when you sync Chrome the backed up corruption/malware is reintroduced right back into Chrome, whether or not it is a fresh install.

Glad you were able to resolve the issue and sorry it took a bit to get back to you.

Gary

Edited by Oh My!, 01 August 2015 - 07:41 PM.

Gary
 
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#4 Oh My!

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Posted 01 August 2015 - 07:41 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
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"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

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Posted 03 August 2015 - 09:13 AM

This topic has been re-opened at the request of the person who originally posted.

Please post a fresh FRST report, including addition.txt. Copy and paste the reports in your reply rather than attaching he files.

Edited by Oh My!, 03 August 2015 - 09:33 AM.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 Oh My!

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Posted 06 August 2015 - 08:37 AM

Greetings,

Would you still like help?

Please post a fresh FRST report, including addition.txt. Copy and paste the reports in your reply rather than attaching he files.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 07 August 2015 - 09:56 AM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed. If this is the case you will need to start a new Topic.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#8 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 10 August 2015 - 09:55 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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