I am working on an HP Envy 15 Notebook. Whenever I, or the notebook owner, try to boot into normal mode, it makes it to the background for the login screen but does not bring up the login window or the desktop. It makes it past the windows 7 splash screen. We have been able to successfully boot into Safe Mode and able to manipulate files, such as copying her files to a backup drive in case we have to factory reset this laptop. She has said that the laptop has made it to the desktop this morning but it took at least an hour to finish loading her desktop. Last night she was unable to load her desktop.
I have tried using System Restore in both safe mode and startup repair to multiple restore points but every one fails. I have tried Startup Recovery from the windows startup repair.
The laptop was purchased in March this year, so is still very new. Any help would be greatly appreciated.
edit - I have managed to get into Normal Mode after setting a clean boot in Safe Mode.
Edited by Falneth, 29 July 2015 - 08:16 PM.