Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

IE not working. Microsoft Tech 5 Hours remote support did not fix


  • This topic is locked This topic is locked
6 replies to this topic

#1 JamesBForum

JamesBForum

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:02:57 PM

Posted 29 July 2015 - 02:26 PM

Hi

Long story as short as possible.

Just upgraded to full version Windows 10. In the previous 2 tech builds IE stopped working. Error

“ This page cannot be displayed “

Microsoft x 3 Techs 5 hours of remote assistance could not resolve the issue. I had no terminate the connection as was taking too long. Their final suggestion was that they feel there must be some (add-ons) preventing IE from starting.

 

I cannot cover all they did here over 5 hours

However, here are some key areas of trouble shooting done

 

Remediation

Reset Winsock and Network Settings

Reset Proxy Settings

Created another admin account (IE did not run with different user)

Removed Kaspersky Security

Internet options > advanced > restore default > Reset IE settings

All IE add-ons have been disabled within IE settings

Msconfig > turned off all services

 

Has anyone else had an issue like this? I’ve just created and attached a diagnostics scan as this is beyond me level.  

Thanks all

Attached Files



BC AdBot (Login to Remove)

 


#2 JamesBForum

JamesBForum
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:02:57 PM

Posted 29 July 2015 - 02:32 PM

Just a second part to this question. 

 

In the attached file diagnostic file. I see the following file .exe 

 

Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")

 

Should this be there ?



#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:11:57 PM

Posted 29 July 2015 - 03:09 PM

Checking for you
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 JamesBForum

JamesBForum
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:02:57 PM

Posted 29 July 2015 - 03:11 PM

Thank you. Hope the log file helps.



#5 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:57 PM

Posted 31 July 2015 - 11:53 PM

Hello JamesBForum, and welcome to the...w-well...forums! :thumbsup:

Sorry for the delay!

 

Would you still like help with this issue? If so, I am here to help, so please post back and let me know! :)

 

==========

 

To answer your question:

 

In the attached file diagnostic file. I see the following file .exe 

 

Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")

 

Should this be there ?

My answer is yes! :) If the help you received was done through an online chat or similar, then that is the reason the program is present on your machine! That semi-generic filename is one that is used by many programs as an uninstall file (you'll see many similar others as uninstall files for other programs listed in the "Programs:" section in your log as well) :wink: .

 

If you remove that unins000.exe, then that program (Live Support Chat for Web Suite Operator) will most likely not uninstall properly!

 

==========

 

If you'd still like help with this issue, then please post back here and let me know as soon as you can! :)

 

bloopie



#6 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:57 PM

Posted 15 August 2015 - 03:42 PM

Hello again,

 

It has been quite some time since my last post...do you still wish to receive assistance with this issue? If so, please let me know!

 

Otherwise, if I do not hear back from you within the next 48 hours I will be forced to close the topic.

 

Regards,

 

bloopie



#7 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:57 PM

Posted 18 August 2015 - 05:18 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users