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Help please

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#1 blazinglizard09


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  • Local time:01:41 PM

Posted 28 July 2015 - 12:15 PM

Last night (7/27/15), I was on my Lenovo Desktop. I had downloaded Avast from their website at the encouragement of my mom and my friends who majored in IT and Comp Sci on 7/25. Prior to that, I was relying on McAffe. Ever since, my computer has been running really slow.


Last night, I was using Chrome when a message popped up saying I my computer was low on memory. After, Chrome showed the "awww, snap" mssage, then crashed. I tried to restart Chrome since it has always opened after that message apperared, but it wouldn't restart. I shut down my desktop for the night, and went to bed. 


This morning, 7/28/15, I tried to go back on chrome, but it wouldn't open. Mozilla did. I checked the free space, it said 155GB used of 749GB free space out of 904GB total. I have 6GB RAM. I restarted my computer, and when it reloaded, Chrome suddenly restarted. 


I have Windows 8.1 as the operating system.

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#2 Firehouse


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  • Local time:06:41 PM

Posted 28 July 2015 - 02:31 PM

please download MiniToolBox by Farbar and save it to your desktop.
Run tool as Administrator and make sure that these options are checked :
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs
Post log here .
Step 2
Download TFC by OldTimer and save it to your desktop.
Run it as Administrator and click on Start button.
If programs need reboot, allow it to do so.
NOTE: IF your desktop disappears, don't panic, it's normal.
Step 3
Scan with Malwarebytes AntiRootkit
Please download MBAR and save it to your desktop.
Run tool as Administrator, tool will extract itself, and then launch.
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
Program will ask you to restart, allow it to do so.
Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue.
Step 4
Scan with Norton Power Eraser
CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !
Download NPE by Symantec and save it to your desktop.
Run the tool as Administrator,accept license agreement,and click  Scan button. 
Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.
After restart program will automatically launch itself and start scanning. Scanning takes 5-10 minutes,so be patient !
If malware is detected,make sure that Create restore point option is checked,then click Fix button. After that,click on Restart now to complete removal.
Step 5
Scan with Malwarebytes AntiMalware
Download Malwarebytes and install it on your system (Run setup as Administrator).
At the end of installation, uncheck "Enable free trial of Malwarebytes Premium", then click Finish.
Make sure you have latest definitions by clicking on Update Now,then under Scan choose Threat Scan.
After scanning is done, click on Remove if malware is found,tool will ask for restart , allow it to do so.
Attach MBAM log here (you can find it in History > Application Logs).

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