If you need individual assistance with a malware infection, other advanced tools are available but they cannot be used in this forum
. You would need to follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that post your logs
in the in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
for assistance by the Malware Response Team Experts.Start a new topic
, give it a relevant title along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
If you choose to follow the above instructions and post a FRST log, please reply back in this thread with a link to the new topic so we can closed this one. If not, at least you know doing that is an option available to you.