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Blank screen after sleep mode leads to BSOD


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#1 Aperio

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Posted 28 July 2015 - 06:15 AM

Hello

 

For the last two weeks, whenever I tried to wake my desktop computer from sleep mode I was presented the sign on screen and within a split second by a blank screen. For the last 5 years it had worked perfectly.

 

I knew there could be a plethora of reasons for this, so I began by disabling ASUS's AI nap. After this I decided to update the ATI Radion HD 4300 driver.  I asked it to search the internet and went for a coffee. Ten Minutes later,  much to my amazement, it had installed the new driver without me asking! There was a warning message which I could not decipher.

 

I then ran Norton to scan the entire computerand went for another coffee.  On return found this:

 

Problem signature

Problem Event Name:                      BlueScreen

OS Version:                                        6.0.6002.2.2.0.256.6

Locale ID:                                           2057

 

Files that help describe the problem

Mini072715-01.dmp

sysdata.xml

Version.txt

 

Extra information about the problem

BCCode:                                             10000001

BCP1:  86E806EC

BCP2:  00000000

BCP3:  00000001

BCP4:  00000000

OS Version:                                        6_0_6002

Service Pack:                                     2_0

Product:                                             256_1

 

I restarted the computer in safe mode and rolled back the driver. I then did an aggressive Norton scan which came up with nothing.

 

I used ccleaner to clean out the residual files and checked what was in the start-up list and came across these entries which I immediately disabled. I scanned and then removed all references to them from the registry.

 

No    Task    IHSelfDeleteTASK        CMD /C DEL C:\Users\Paul\AppData\Local\Temp\IHU76F3.tmp.exe

 

No    Task    IHUninstallTrackingTASK        CMD /C DEL C:\Users\Paul\AppData\Local\Temp\IHU756C.tmp.exe

 

My problems seem to have been resolved but I thought I would leave a note here in case any one else comes across this problem.

 

Paul

 

 

 

 

 

 

 

 

 

 

 

 



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#2 blueelvis

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Posted 29 July 2015 - 05:38 AM

Greetings Paul ^_^,

Thanks for posting this. In case you are still experiencing BSODs, please feel free to post back :)


-Pranav

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