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Win7 explorer.exe constant crash loop even in Safe Mode - HELP!


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#1 JaySTROKE

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Posted 27 July 2015 - 03:09 PM

Hi Forum,

 

Just joined today in the hope that someone here has the knowledge to assist me in a really annoying issue.

 

4 days ago my pc decided that explorer.exe would crash constantly after booting. The only function I can enter is Task Manager. This happens even in safe mode. This issue has effectively rendered my pc useless.

 

I have installed Windows on another hard drive in order to get me back online, in the hope that I can fix my original install without having to reinstall all of my software and transfer everything over.

 

Now I have been trying to fix this issue for a few days now and I have searched and searched for a suitable solution. To date nothing has worked.

 

I have replaced the following files (from the installation DVD):

 

Explorer.exe, ExplorerFrame.dll and shell32.dll

 

I have also done the following:

 

Deleted the explorer and iexplorer keys entirely within HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution.options

 

I copied explorer.exe to system32 folder

 

and most recently followed a thread on this forum http://www.bleepingcomputer.com/forums/t/482595/win7-explorerexe-crashrestartcrash/ without success.

 

Any guidance would really be appreciated.

 

Thanks in advance,

 

Jaystroke
 



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#2 hamluis

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Posted 27 July 2015 - 06:40 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 JaySTROKE

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Posted 28 July 2015 - 03:57 AM

Hi Louis,

 

Thanks for the reply.



#4 JaySTROKE

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Posted 28 July 2015 - 04:13 AM

Sorry still getting used to the forum.

 

I downloaded and copied MiniToolbox and Speccy to my affected hard drive install. Tried to launch (run) both applications from the task manager. Neither will run. I get an Application Error - The Application was unable to start correctly (0xc000007b). Click OK to close the application.

 

Because Explorer.exe is constantly crashing, I can't really access anything except Task Manager.

 

I installed Speccy on my working install and the information contained will be the same for the hardware, although the broken install is running Windows 7 Ultimate (64bit)

 

http://speccy.piriform.com/results/WCDNEStwzgT8GxXo1vWg01B

 

I am basically hotswapping hard-drives in my machine and using the working install to access the broken one to try and fix the problem.

 

Hope this makes sense,

 

Thanks again,

 

J






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