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Hidden driver cannot be removed


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2 replies to this topic

#1 Sainty92

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Posted 27 July 2015 - 06:07 AM

Hello, I haven't used a forum for help with an issue like this before so I'm not sure what information I need to provide. 

 

I ran a virus scan using AVG free and it found a high threat level virus which was unresolved. The scan has identified the virus as a Anti-Rootkit found in C:\Windows\System32\Drivers\dump_msahci.sys  

 

I then ran a scan with Malware Bytes and nothing was found. 

 

Thank you for any help. 


Edited by Sainty92, 27 July 2015 - 06:07 AM.


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#2 Machiavelli

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Posted 27 July 2015 - 12:03 PM

Hello and Welcome to BleepingComputer Sainty92,

my Name is Machiavelli and I will assist you with your problem. Feel free to call me Makka or something like that.   :exclame: The fixes are specific to your problem and should only be used for the issue on your machine!  :exclame:
 
I'm in the 'Malware Staff Team' and will provide you with advice:
To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed.
 
You must reply to posts within days. If you haven't replied within 4 days your topic will be closed. If you go away for some time please let me know. Communication is a important part here! If you are unsure about something - STOP - and ask me. No need to be afraid of asking - better ask than doing a mistake. Mistakes can lead to an unbootable PC! I would recommend to follow the topic by clicking on the Follow this topic button - you will get notified when I have replied to your topic.
 

:exclame: Below are a few tips :exclame:

  • Removing Malware is usually very difficult.
    We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!
  • Please follow these instructions
    If you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!
  • Please stay in contact with me until your problem is resolved
    As Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.
  • Please don't run any other tools without consulting with me as this can complicate finding and removing all Malware
    Don't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!
  • Read my post completely
    If you don't do so, you may make mistakes that could result in your System crashing by your own actions!

 

Please download FRST (by Farbar) from the link below and save it to your Desktop.
 

Download Mirror #1

If you are unsure whether you have 32-Bit or 64-Bit Windows, see here

  • Disable all anti-virus and anti-malware software to prevent them inhibiting FRST in any way. If you are unsure how to do this, see THIS.
  • Double-click FRST.exe/FRST64.exe (depending on which version you downloaded) to run it. (if you have Windows Vista / Windows 7 / Windows 8: Please do a Right click on the FRST icon and select Run as Administrator)
  • When the disclaimer appears, click Yes.
  • Click Scan to start FRST.
  • When FRST finishes scanning, two logs, FRST.txt and Addition.txt will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of both of these logs into your next post please.

===================================

In your next post I need following logs:-

  • FRST.txt
  • Addition.txt

~Machiavelli

If I don't reply within 24 hours please PM me!

  • Every topic with no replies within 5 days will be closed.
  • If you like my help here please give me feedback.

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#3 Machiavelli

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Posted 30 July 2015 - 10:18 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

~Machiavelli

If I don't reply within 24 hours please PM me!

  • Every topic with no replies within 5 days will be closed.
  • If you like my help here please give me feedback.

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