Well, I'm helping a friend clean up a laptop and I feel like I'm about 80% of the way but, boy howdy, the last 20% has been a doozy.
Here are the particulars and what I've done.
Laptop is a Gateway NE56R34u running Windows 8.1 64 bit.
When I first got it, I could barely log on, CPU was pegged at about 98% and, as you might guess, lots and lots of pop-ups of the usual kind (Optimizer Pro, SpeedUp My PC, etc.).
I was able to Boot into Safe Mode with Networking, and do some of the basic house cleaning as well as following this guide to remove the obnoxious www-searching (dot com) redirect in Firefox. Even though that guide didn't fix the problem, I was able to finally tackle it by going through and running the laundry list below:
- Full Scan with Windows Defender (w/ updated definitions)
- Full online scan with Eset Online Scanner
- HitMan Pro (downloaded from here)
- JRT (downloaded from here)
- Autoruns (just looking for anything pesky, which I didn't find)
and finally the machine is humming along again.
Boot time is okay for what the machine is, I've run and re-run Full Scans on almost everything listed above and everything is finally coming up clean, all Windows Updates installed, etc.
However, there are a couple of issues remaining that I can't seem to resolve and Lord knows I've searched all the corners of the Internet for them.
First issue: the only browser that is working is IE, which works fine without any redirects but I can't download Chrome. I can get to the page but when I select "Download" button, nothing happens for a moment and then I get sent to the "thanks for downloading" page.
I can download everything else. The entire list above was downloaded with IE and everything went straight to my Downloads Folder without any issues.
Second issue is with Firefox, which will not play nice & appears to still be corrupted and continues with a ton of redirects, esp. when I'm trying to download Chrome - you should see the page it sends me to, designed to look "just like Google Chrome".
I did try to Refresh Firefox but that didn't work.
I uninstalled it, ran Full Scans with Defender and MBAM, then reinstalled it but nope, still again with the redirects and extra tabs opening and the cute but nefarious Chat Window that opens up in the corner and offers me, "instant computer help" if I just click >here<
One of the last things I could see before I thought I had this under control was the Rocket Ads in Firefox. I could not get this thing to go away.
So there you go.
I don't have an emergency but dang, I can't figure out how to get these last two issues addressed.
Ideas? Thoughts? Suggestions? Super great script that I can run and refresh?