Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Update not functioning due to BITS error


  • Please log in to reply
35 replies to this topic

#1 Crusher21

Crusher21

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 26 July 2015 - 03:27 PM

Hello,

I recently bought a new MSI laptop running Windows 8.1. However, every time I open Windows Update, it sits there like this XiVi6VD.png

After a while, it will eventually load. However, when I press "install updates", the green bar starts to move then freezes indefinitely. I checked Event Viewer and it states the following errors: 

Log Name:      System
Source:        Service Control Manager
Date:          7/26/2015 4:12:19 PM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Chris
Description:
The Background Intelligent Transfer Service service terminated with the following service-specific error: 
The system cannot find the file specified.
Event Xml:
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-26T20:12:19.949551500Z" />
    <EventRecordID>82467</EventRecordID>
    <Correlation />
    <Execution ProcessID="772" ThreadID="10592" />
    <Channel>System</Channel>
    <Computer>Chris</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Background Intelligent Transfer Service</Data>
    <Data Name="param2">%%2147942402</Data>
    <Binary>42004900540053000000</Binary>
  </EventData>
</Event>
And
Log Name:      System
Source:        Microsoft-Windows-Bits-Client
Date:          7/26/2015 4:12:19 PM
Event ID:      16392
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      Chris
Description:
The BITS service failed to start.  Error 0x80070002.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Bits-Client" Guid="{EF1CC15B-46C1-414E-BB95-E76B077BD51E}" />
    <EventID>16392</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-26T20:12:19.948551000Z" />
    <EventRecordID>82466</EventRecordID>
    <Correlation />
    <Execution ProcessID="1036" ThreadID="9644" />
    <Channel>System</Channel>
    <Computer>Chris</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ErrorCode">2147942402</Data>
  </EventData>
</Event>
And
Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          7/26/2015 4:12:19 PM
Event ID:      10010
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      Chris
Description:
The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-26T20:12:19.946542400Z" />
    <EventRecordID>82465</EventRecordID>
    <Correlation />
    <Execution ProcessID="940" ThreadID="3284" />
    <Channel>System</Channel>
    <Computer>Chris</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="param1">{4991D34B-80A1-4291-83B6-3328366B9097}</Data>
  </EventData>
</Event>
I have already run System File Checker via Command Prompt but it detected no integrity violations. I also ran Chkdsk and after a few seconds it said "Windows has scanned the file system and found no problems. No further action is required" I have been searching around the web for solutions to this problem but none of them have solved my problem. Any help would be appreciated. Thank you

 



BC AdBot (Login to Remove)

 


#2 masterthemachines

masterthemachines

  • Members
  • 115 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sunnyvale, California
  • Local time:03:53 PM

Posted 26 July 2015 - 03:50 PM

Hello there, 

 

Have you launched "Windows Update troubleshooter" and see if the issue still persists? http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 

Keep us posted



#3 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 26 July 2015 - 04:49 PM

Thank you for the reply. I ran the Windows Update Troubleshooter and after nearly 10 minutes it said this: 3lwasA2.png

I then tried to open Windows Update again and still the error persists. What should I try next?

Thank you



#4 DK87

DK87

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Zealand
  • Local time:10:53 AM

Posted 26 July 2015 - 06:11 PM

Hello there

 

Can you run command prompt as administrator, and run the command sfc /scannow and report back the results?

 

DK



#5 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 26 July 2015 - 06:46 PM

I ran sfc/scannow and command prompt says that "Windows Resource Protection did not find any integrity violations."



#6 DK87

DK87

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Zealand
  • Local time:10:53 AM

Posted 26 July 2015 - 11:12 PM

I ran sfc/scannow and command prompt says that "Windows Resource Protection did not find any integrity violations."

 

Hello Crusher21

 

Do you know the approximate age of this machine?

 

You could also try this:

http://www.sevenforums.com/tutorials/433-disk-check.html

 

Have a look at the black images with white text at the bottom of the above article, note down the line of "bad sectors" and report back the results

 

DK

 


Edited by DK87, 26 July 2015 - 11:13 PM.


#7 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 26 July 2015 - 11:22 PM

My machine is about a week or so old. I already ran a disk check, however it said everything was fine.



#8 DK87

DK87

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Zealand
  • Local time:10:53 AM

Posted 26 July 2015 - 11:25 PM

My machine is about a week or so old. I already ran a disk check, however it said everything was fine.

 

What anti-virus system are you running? Anything with a network firewall that is over-riding windows firewall?

 

Are you able to try clean boot and then see if the issue is still present?

https://support.microsoft.com/en-us/kb/929135

 

DK



#9 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 27 July 2015 - 11:07 PM

I am currently running Kaspersky Total Protection. It is probably over-riding windows firewall. However, it says the file cannot be located, so it probably isn't the firewall. I will try a clean boot tomorrow. Thank you for the suggestions.



#10 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 29 July 2015 - 01:10 PM

A clean-boot did not resolve the issue.



#11 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 02 August 2015 - 11:13 PM

What should I try now?



#12 Drew1903

Drew1903

  • Banned
  • 1,052 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:53 PM

Posted 03 August 2015 - 01:48 AM

'C21',

W/out being able to be hands-on, even remotely, w/ your machine I could make all sorts of suggestions.  But, let's be expeditious about things.  When it involves WU it is a free call, ergo, please phone 1-866-727-2338 & have the Techs @ Microsoft rectify this for you.  As I said it is No Charge.
 



#13 Crusher21

Crusher21
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:05:53 PM

Posted 03 August 2015 - 03:57 PM

I could let you remotely connect to my computer via Teamviewer if that would help. I would much have this problem be solved through these forums rather than Microsoft support. When I have called them in the past, they weren't able to fix my problems as thoroughly as the people who contribute to these forums.



#14 Drew1903

Drew1903

  • Banned
  • 1,052 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:53 PM

Posted 03 August 2015 - 04:43 PM

I could let you remotely connect to my computer via Teamviewer if that would help. I would much have this problem be solved through these forums rather than Microsoft support. When I have called them in the past, they weren't able to fix my problems as thoroughly as the people who contribute to these forums.

Ok, since the machine is a brand new OEM you should contact the vendor or manufacturer for Support.  OMe's are not Supported by MS.  The exception in this case is because the issue is Windows Updates.  When it's that MS will deal w/ it for free.  Is considered (which it is) a security issue & they won't leave it vulnerable due to their Updates not working.  But, to be like that out of the box... it's, also, a warranty issue.  Support IS available to you, in this scenario... again, I recommend you use what is available to you; the retailer, MSI, Microsoft.

 

Much better than trying to describe all it could be & various steps to try to address & rectify the matter... especially when Support is there for the taking.
 


Edited by Drew1903, 03 August 2015 - 04:44 PM.


#15 hamluis

hamluis

    Moderator


  • Moderator
  • 55,550 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:53 PM

Posted 03 August 2015 - 06:43 PM

I could let you remotely connect to my computer via Teamviewer if that would help. I would much have this problem be solved through these forums rather than Microsoft support. When I have called them in the past, they weren't able to fix my problems as thoroughly as the people who contribute to these forums.

 
The forums exist to provide the greatest possible protection for any member posting a topic.  The eyes and minds of the many are often greater than those of one person.
 
From the Forum Rules:  "All help must be provided in the forums or on our IRC Chat channel. We do not allow support to be provided or requested via personal message, email, or remote desktop control programs (Logmein, TeamViewer, etc)."
  
Louis 






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users