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Random computer freezes


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#1 Parity

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Posted 26 July 2015 - 01:31 PM

I've been having issues with my computer for the past couple weeks now with random computer freezes. Just last week I had to reinstall Windows because my computer seemed corrupt it wouldn't even go to the regular desktop/user window. 

 

Here's some info what I found in event viewer, but it isn't very specific what caused the computer to freeze/shutdown. 

The previous system shutdown at 12:43:28 AM on ‎7/‎26/‎2015 was unexpected.
-System

-Provider


[ Name]EventLog

-EventID6008


[ Qualifiers]32768


Level2


Task0


Keywords0x80000000000000

-TimeCreated


[ SystemTime]2015-07-26T18:22:01.000000000Z


EventRecordID9501


ChannelSystem


ComputerGarretts_PC


Security-EventData


12:43:28 AM


‎7/‎26/‎2015










20603










DF07070000001A0000002B001C004302DF07070000001A0005002B001C004302600900003C000000010000006009000000000000B00400000100000000000000Binary data:
In Words
0000: 000707DF 001A0000 002B0000 0243001C
0008: 000707DF 001A0000 002B0005 0243001C
0010: 00000960 0000003C 00000001 00000960
0018: 00000000 000004B0 00000001 00000000
In Bytes
0000: DF 07 07 00 00 00 1A 00 ß.......
0008: 00 00 2B 00 1C 00 43 02 ..+...C.
0010: DF 07 07 00 00 00 1A 00 ß.......
0018: 05 00 2B 00 1C 00 43 02 ..+...C.
0020: 60 09 00 00 3C 00 00 00 `...<...
0028: 01 00 00 00 60 09 00 00 ....`...
0030: 00 00 00 00 B0 04 00 00 ....°...
0038: 01 00 00 00 00 00 00 00 ........


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#2 usasma

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Posted 28 July 2015 - 06:52 AM

As you've reinstalled Windows and it's still freezing, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Also, please provide this information (even though you're not experiencing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Finally, please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (this is the unexplained shutdown error that you cited), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Parity

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Posted 28 July 2015 - 09:39 AM

I put my computer manually in sleep overnight while I was sleeping. Computer woke when I moved mouse - logged into my user account. Opened a file as soon as I tried opening it the computer froze. Issues with memory or computer sleeping going into wake mode?

Attached Files



#4 usasma

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Posted 29 July 2015 - 06:08 AM

Temporarily uninstall Overwolf (actually it's just the updater that needs to be removed - if it's a separate component).

You also may want to stop the Microsoft Security stuff from running as it's spitting out errors also.

 

If you can't uninstall it, then install another free antivirus (list here:  http://www.carrona.org/freeav.html )

That should automatically disable the Microsoft security stuff in Win8 and later.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Parity

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Posted 30 July 2015 - 09:31 PM

Removing MSE, trying out Comodo as I've heard good things about it in the past.






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