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help with virus,malware? Yahoo is changing my google browser


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#1 liz8200

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Posted 26 July 2015 - 06:05 AM

This is a windows 7.laptop  Every time I use firefox it goes to yahoo, my broser is google.  When i type in google it goes to some strange yahoo site. If I go to the bank the address ends up with some long  yahoo addrss.  It doees look like the bank site, but it's yahoo  not safe  If i keep typing Google and serching it may finely go to the real site, but it ends up going back to yahoo.

Also, all my securty is shut off. 

I have installed, ultra Virous killer, super anty spyware,I do scands and they find malware and fix it/  I went to safe mode and ran rkill, it looked like it may have fixed it, but it came back.

I have done every thing I know to do thanks.  Can you help?  Liz

 

 

 



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#2 nasdaq

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Posted 28 July 2015 - 07:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running now?
Wait for further instructions.

#3 liz8200

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Posted 29 July 2015 - 12:10 PM

I have been trying to get the new version of, mbam-setup-2.X.X.XXXX.exe.  I keep getting an older on and wheen I try to uptate it,it says there is no update.I have been trying to get it into google thinking that mayby the problem.  It keaps going into a yahoo brosor and redirecting my seaches.  I have done this version and havent seen any malware, and I cant configure it like you said.



#4 nasdaq

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Posted 29 July 2015 - 12:40 PM

Forget about Malwarebytes for now.

Do the other programs I suggested.

#5 liz8200

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Posted 31 July 2015 - 04:16 PM

hi,   this is the adwclean txtfile. 

Attached Files



#6 nasdaq

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Posted 01 August 2015 - 07:42 AM

Good.

Now can I see the logs created by the Farbar tool.

#7 liz8200

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Posted 02 August 2015 - 09:10 AM

The scrip is not working on the Frst.txt.  Ill send this file.  The retry the Frst.txt

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#8 liz8200

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Posted 02 August 2015 - 09:22 AM

Thanks for or help

Attached Files

  • Attached File  FRST.txt   28.36KB   3 downloads


#9 nasdaq

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Posted 02 August 2015 - 01:49 PM



Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

Toolbar: HKU\S-1-5-21-4192193376-827416305-3433434250-1000 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKU\S-1-5-21-4192193376-827416305-3433434250-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Winsock: Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL File not found
Winsock: Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL File not found
cmd: netsh winsock reset
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\nppluginrichmediaplayer.dll [2013-03-12] ()
FF HKLM\...\Firefox\Extensions: [{3DF4B26D-DB19-45DF-962A-6719D071245B}] - C:\Users\Liz\AppData\Local\Rich Media Player\BrowserExtensions\Firefox\{3DF4B26D-DB19-45DF-962A-6719D071245B}
S1 AntiLog32; \??\C:\Windows\system32\drivers\AntiLog32.sys [X]
S3 catchme; \??\C:\Users\Liz\AppData\Local\Temp\catchme.sys [X]
S0 IoloFilter; system32\drivers\IoloFltr.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
Free File Viewer 2012 (HKLM\...\FreeFileViewer_is1) (Version: 2012.10.9.0 - Bitberry Software) <==== ATTENTION
Task: {0292BAB8-2998-4ECF-9E00-DB50C47FA504} - \{C88601B3-5650-4885-BF88-66C94E2EC5A7} No Task File <==== ATTENTION
Task: {6C78E7AA-F527-4288-A054-407549320F48} - \DellPUDCTask No Task File <==== ATTENTION
Task: {91F49664-C667-4129-8EAB-57CC85A0DC95} - \{109169B3-8B5F-4715-9956-51BF252D4CFB} No Task File <==== ATTENTION
Task: {B6A209AE-24CE-49EA-8092-B7A001F22735} - \SidebarExecute No Task File <==== ATTENTION
Task: {DA2778D0-E4DB-4C4C-AADF-52347E83B844} - \PCDoctorBackgroundMonitorTask No Task File <==== ATTENTION
C:\Users\Liz\AppData\Local\Rich Media Player\BrowserExtensions\Firefox\{3DF4B26D-DB19-45DF-962A-6719D071245B}

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry. <- Important...

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

How is the computer running now?

#10 liz8200

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Posted 04 August 2015 - 12:07 PM

Ok, I can do it tonight



#11 liz8200

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Posted 07 August 2015 - 01:38 PM

Here's the fixlog.txt. Am working on the next step.  Thank's for your help.  Liz

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#12 nasdaq

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Posted 08 August 2015 - 06:59 AM

How is the computer running now?

#13 liz8200

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Posted 08 August 2015 - 05:47 PM

There some things still on here.



#14 nasdaq

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Posted 09 August 2015 - 07:20 AM

Can you explain?

#15 liz8200

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Posted 09 August 2015 - 12:48 PM

Ok, I can't right now.  Let me get back to you

I know there are two programs that the file has come up,that I dont have instaled.  I dont see any program any where.   One is AGV and I can not get my defender to work.

I let you know  Thanks Liz






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