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Mac Outlook Sent Email issue


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#1 remarza

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Posted 25 July 2015 - 09:18 PM

Brief overview:

I changed accounts through godaddy.com, they host my businesses email as an exchange account. To make this account change successful, all I had to do was create backups of all of the employees emails, and then import them when they were recreated by godaddy.com. 

 

My issue is that after this change happened, all of the sent emails that occurred before the switch now show up strangely. 

EX: 433404.(MY NAME)@d210726-1009201409263618.exhost5.secureserver.net  

Instead of what they should be, which is @domainmain.com

 

Where this gets strange is that this is only isolated to the Mac Outlook application. Outlook Web App (OWA) does not return these email values, and everything shows up fine. Nor does this issue appear on a PC computer. 

 

I have spoken with godaddy customer support several times and they are of no help as they do not have the proper staff that supports Mac Outlook. Microsoft wants me to pay $200 for a support account to even look at this issue, and other avenues of IT help have also fallen short.

 

I would appreciate any help or direction on a solution to this issue, and am happy to answer any and all questions within my range of knowledge about this issue. My boss kinda wants to punch me in the throat, which is obviously wont but that hasn't stopped him from expressing that urge. 



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#2 sflatechguy

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Posted 26 July 2015 - 10:20 AM

That GUID (global unique identifier) is the identifier for your mail server -- secureserver.net is GoDaddy. There may not be an easy fix for this; Outlook on Mac is one of those areas that falls between the cracks in terms of support. Microsoft will claim it's a Mac issue, and Apple will claim it's a Microsoft issue. The fact that you are using a third party to host your Exchange service just adds to the issue.

 

I wouldn't worry too much about it; the mail has already been sent. Are you having this issue with any new sent emails?



#3 remarza

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Posted 26 July 2015 - 01:39 PM

Not with new emails. Only ones sent before 7/17.

My first attempt at a temporary "fix" was to create contacts based solely on those address.

I appreciate the response. Any and all information on this is helpful.

#4 sflatechguy

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Posted 26 July 2015 - 02:04 PM

If it's not affecting new sent emails then something happened when the emails were exported and imported. Since it doesn't occur in OWA or in Outlook on a PC, is most likely a Mac issue. Trying opening a support ticket with Apple.






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