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Run DLL error. How to remove


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#1 JazzMahn

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Posted 25 July 2015 - 05:39 PM

I am helping a friend that has a Emachine Windows 7 Home Premium.  It runs very well except for an error it gets every time the computer starts.  The rundll error states 0387.dll cannont be found.  The associated program can not be found.

 

I don't know how to get this error message to stop showing up when the computer first starts.

 

Would sure appreciate any and all ideas.  Thanks



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#2 JazzMahn

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Posted 25 July 2015 - 05:41 PM

I've run every virus protection program known to man.  It did find viruses but they have all been cleaned.  I've run Hitman Pro 64, Microsoft Security Essentials, Super Anti Spyware, and Malawarebytes.  All found problems but they have been cleaned.



#3 boopme

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Posted 25 July 2015 - 05:56 PM

Hello, try this first.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->>> 0387.dll
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
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#4 JazzMahn

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Posted 26 July 2015 - 08:15 AM

Downloaded program and after it all loaded I looked through the files.  Several hi-lighted program show file not found but none specifically list the error message I have.  Should I delete all the yellow hi-lighted programs that show file not found.  It had 9 file not found entries. I don't see anything that says startup.

 

Thanks for your assistance.  Look forward to your response.



#5 hamluis

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Posted 26 July 2015 - 08:25 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
 
Click Go and paste the content into your next post.
 
Louis

 



#6 JazzMahn

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Posted 26 July 2015 - 01:13 PM

Here is what was found when I checked to show the last ten contents after downloading mini toolbox.

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by marilyn (administrator) on 26-07-2015 at 13:09:30
Running from "C:\Users\marilyn\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZOW3X2RH"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: EL1358G Manufacturer: eMachines
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/26/2015 08:13:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 05:34:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 05:22:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 05:09:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 12:21:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 11:22:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 11:18:12 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1393236543-2723016319-814399705-1004.bak).  hr = 0x80070539, The security ID structure is invalid.
Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {8e39f872-d8a8-4b9b-9eb2-2c6b45212451}

 

Error: (07/25/2015 11:04:28 AM) (Source: Microsoft-Windows-User Profiles Service) (User: marilyn-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

 

Error: (07/25/2015 11:04:28 AM) (Source: Microsoft-Windows-User Profiles Service) (User: marilyn-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

 

Error: (07/25/2015 11:04:28 AM) (Source: Microsoft-Windows-User Profiles Service) (User: marilyn-PC)
Description: Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.

 DETAIL - The process cannot access the file because it is being used by another process.

 

System errors:
=============
Error: (07/25/2015 05:21:21 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

 

Error: (07/25/2015 05:21:21 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

 

Error: (07/25/2015 05:21:16 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

 

Error: (07/25/2015 05:21:10 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

 

Error: (07/25/2015 05:21:04 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

 Feature: %%834

 Error Code: 0x8007043c

 Error description: This service cannot be started in Safe Mode

 Reason: %%858

 

Error: (07/25/2015 05:21:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SASDIFSV
SASKUTIL
spldr
Wanarpv6

 

Error: (07/25/2015 05:21:03 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection System service depends on the Microsoft Malware Protection Driver service which failed to start because of the following error: %%31

 

Error: (07/25/2015 04:58:05 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection service did not shut down properly after receiving a preshutdown control.

 

Error: (07/25/2015 11:21:03 AM) (Source: Service Control Manager) (User: )
Description: The HitmanPro 3.7 Crusader (Boot) service terminated with service-specific error %%0.

 

Error: (07/25/2015 11:04:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

 

Microsoft Office Sessions:
=========================
Error: (07/26/2015 08:13:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 05:34:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 05:22:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 05:09:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 12:21:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 11:22:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/25/2015 11:18:12 AM) (Source: VSS)(User: )
Description: ConvertStringSidToSid(S-1-5-21-1393236543-2723016319-814399705-1004.bak)0x80070539, The security ID structure is invalid.

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {8e39f872-d8a8-4b9b-9eb2-2c6b45212451}

 

Error: (07/25/2015 11:04:28 AM) (Source: Microsoft-Windows-User Profiles Service)(User: marilyn-PC)
Description:

 

Error: (07/25/2015 11:04:28 AM) (Source: Microsoft-Windows-User Profiles Service)(User: marilyn-PC)
Description:

 

Error: (07/25/2015 11:04:28 AM) (Source: Microsoft-Windows-User Profiles Service)(User: marilyn-PC)

 

Thanks again for your assistance.


Edited by hamluis, 26 July 2015 - 01:26 PM.


#7 hamluis

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Posted 26 July 2015 - 01:34 PM

Looks to me as if you have a file corruption situation involving user profile and other files.

 

Let's try running the chkdsk /r command first...then follow that with running the sfc /scannow command.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Then......please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#8 JazzMahn

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Posted 26 July 2015 - 09:09 PM

http://speccy.piriform.com/results/jfp08dWkM0QOoYFrWChEs72

I hope this worked for you. I am most impressed with Speccy.

I hope this will give you the information you need to help me correct the problem. I did run a complete chkdsk /r as we;; as a sfc /scannow. Please post back and let me know what else I might need to do.

Thanks again.

#9 hamluis

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Posted 26 July 2015 - 10:56 PM

Thanks :).

 

I see nothing that I would concern myself with, other than the errors reflecting a possibly corrupt profile.  Notice that there is no mention of the error you asserted reflected in the Event Viewer data posted.

 

Generally...you will become of a corrupt user profile if you have trouble logging onto the system.  There may be an error message onscreen, there may not be.  FWIW: 

Fix a corrupted user profile, Win 7 - http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile .

 

0x80070539, The security ID structure is invalid

 

The above error could be a nuisance, usually appears related to backing system up.  Frankly...there's too much speculation about cause/effect for me to suggest anything, I would ignore these errors (for the time being)f.

 

Louis






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