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Windows Media Player has stopped working.


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4 replies to this topic

#1 Draumalfr

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Posted 25 July 2015 - 04:30 PM

That's about all I can tell you. I have checked device manager, and under DVD/CD ROM drives, - MATbleepA DVD-RAM UJ8AOASW, I have the message, 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).' My computer is an ASUS K53E. Any suggestions?

 

 

 

I have downloaded iTunes, and used Revo Uninstall to remove a fake computer fix,.

 

I have downloaded MPC-HC and that hasn't worked, or I don't know how to use it.


Edited by Draumalfr, 26 July 2015 - 01:45 AM.


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#2 JohnC_21

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Posted 25 July 2015 - 05:16 PM

See if running the Microsoft Fixit for your OS helps.

 

https://support.microsoft.com/en-us/kb/314060


Edited by JohnC_21, 25 July 2015 - 05:16 PM.


#3 darkbit

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Posted 26 July 2015 - 12:04 AM

That's about all I can tell you. I have checked device manager, and under DVD/CD ROM drives, - MATbleepA DVD-RAM UJ8AOASW, I have the message, 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).' My computer is an ASUS K53E. Any suggestions?

Why not use VLC or MPC-HC instead?



#4 DK87

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Posted 26 July 2015 - 02:53 AM

Hello there

 

Have you tried resetting the Hi-low filters for the CD ROM device?

 

https://support.microsoft.com/en-us/kb/929461

 

Alternatively you could try removing the device entirely from device manager including "non-present" devices:

https://support.microsoft.com/en-us/kb/241257

 

Anything mentioned on your motherboards website? Asus usually have detailed issues of any known bugs with their hardware.

 

Let us know how that goes

 

DK



#5 Draumalfr

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Posted 27 July 2015 - 04:28 AM

Something worked. I didn't reboot after trying some of the suggestions, so I wasn't aware that something had worked. I've just rebooted and it's working.


Edited by Draumalfr, 27 July 2015 - 06:07 AM.





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