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CANNOT ACCESS FACEBOOK MESSAGES


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5 replies to this topic

#1 NCSUwolfie

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Posted 25 July 2015 - 03:18 PM

Hello!

 

I have a Dell OptiPlex 3010 which is somewhere around 2-3 years old.  It uses the Windows 7 operating system.  We've had a few weird problems with it lately, but

I'll cut to the chase on the latest one.  For some reason, the blue screen of death popped up 2 days ago.  I think it also popped up about a month ago.  This is unusual.

Any way, I've noticed that the computer does not want to update.  When I have shut it down & restarted it later, updates are available.  There are 5.  The really weird

thing is that, as of yesterday morning, I cannot access my Facebook messages on this computer.  I can access them on another desktop & on my Android phone but

not on this desktop.  Something weird has to be going on for this to be happening.

 

A little while ago, the Norton Antivirus software box popped up, saying it had blocked some "Redirect 14 (?)" attack.  I've seen that reference once before & know nothing

about it.  Our Norton Antivirus software is up-to-date & scans the computer on schedule.  I have just started a "Full systems" scan by Norton just to be safe & to see if that turns up anything.

Does anyone have any food for thought as to what is going on?

 


Edited by hamluis, 25 July 2015 - 04:41 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dicke

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Posted 25 July 2015 - 04:05 PM

It sounds like you are infected with some type of malware and need to get trained help to clean the system. I'm asking a moderator to move this thread to the am I infected forum so that you can get that help

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 boopme

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Posted 25 July 2015 - 06:12 PM

Hello the system appears to be unstable. So let's repost so we can safely remove what is on it.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 NCSUwolfie

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Posted 25 July 2015 - 08:00 PM

Gentlemen,

 

I am happy to report that I was able to fix it.  My husband & I downloaded a malware program after receiving a bleeping computer expert's recommendation a year or more ago. 
It's Malwarebytes Antimalware.  Well, I updated it & did a scan.  It found quite a few threats.  Well, after that scan, Norton Antivirus protection got in on the action & blocked

some Bloodhound PE threat.  I've never heard of it before.  I checked Facebook, & I could access my messages.  Thank you very much for helping!



#5 dicke

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Posted 26 July 2015 - 12:21 PM

Glad to hear that all seems well now. Please keep a close watch on things to make sure the clean is complete.

We'll be here when you need us. Til then

Stay well and surf safe


Stay well and surf safe [stay protected]

Dick E


#6 boopme

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Posted 29 July 2015 - 01:18 PM

I would suggest you also run these..

zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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