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Control Panel > System crashes Windows Explorer


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#1 athegn

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Posted 25 July 2015 - 11:01 AM

My Win 7 Home Premium pc has just started to have an odd problem.

 

If I open Control Panel > System, Windows Explorer crashes; "Windows Explorer has stopped working" dialogue. It does not happen when  I select another option in Control Panel.

 

Any advice please?


Edited by athegn, 25 July 2015 - 11:21 AM.


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#2 dicke

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Posted 25 July 2015 - 04:08 PM

Have you tried running

sfc /scannow from the CMD prompt with administrator rights?

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 athegn

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Posted 26 July 2015 - 02:04 AM

Thank you for your reply.

 

Ran sfc /scannow and a CBS.log file created.

 

Message "Windows Resource Protection found corrupt files but was unable to fix some of them."

 

How do I open the log file to find out what is corrupt? Notepad says "access denied"

 

Having found out how do I correct the corruption



#4 DK87

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Posted 26 July 2015 - 02:15 AM

Hello there

 

Do you know if your PC uses an AMD based graphics chip? Have you also tried the sfc /scannow (as mentioned above) command whilst in safe mode?

 

Safe mode can be accessed by pressing F8 while your computer is booting, usually after the bios splash screen

 

DK



#5 FreeBooter

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Posted 26 July 2015 - 02:22 AM

Open Command Prompt as a administrator by typing Cmd.exe into Start Menu search box right click cmd.exe select Run as administrator.

Within Command Prompt type Findstr   /c:"[SR]"   "C:\Windows\Logs\CBS\CBS.log"   >   %UserProfile%\Desktop\Cbs.txt  command  and press Enter key. You can find the Cbs.txt text file store at Desktop if you want you can upload the Cbs.txt file for us to have a look at its content.


2GvnEq2.gif


#6 athegn

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Posted 26 July 2015 - 03:06 AM

Graphics card is:-

 

512MB ATI AMD Radeon HD6370D Graphics (HP)

 

Ran sfc /scannow in Safe Mode; same message.

 

Have to rush off now; will post CBS.log later



#7 DK87

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Posted 26 July 2015 - 03:34 AM

Graphics card is:-

 

512MB ATI AMD Radeon HD6370D Graphics (HP)

 

Ran sfc /scannow in Safe Mode; same message.

 

Have to rush off now; will post CBS.log later

 

Hello there

 

Try removing the catalyst control center, reboot then install the driver only.

 

Best way you can do this is download the latest AMD driver, extract it then cancel the install but note where the files are extracted, then open device manager, find the display adapter and right click, install driver, specify the location (same as where the files were extracted) so it can install just the driver.

 

Reboot and see how you go

 

DK



#8 FreeBooter

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Posted 26 July 2015 - 06:16 AM

 

Graphics card is:-

 

512MB ATI AMD Radeon HD6370D Graphics (HP)

 

Ran sfc /scannow in Safe Mode; same message.

 

Have to rush off now; will post CBS.log later

 

Hello there

 

Try removing the catalyst control center, reboot then install the driver only.

 

Best way you can do this is download the latest AMD driver, extract it then cancel the install but note where the files are extracted, then open device manager, find the display adapter and right click, install driver, specify the location (same as where the files were extracted) so it can install just the driver.

 

Reboot and see how you go

 

DK

 

Windows Explorer crashing has nothing to do with graphic card driver if it was it will have crash all the time not just when OP opens System window.


2GvnEq2.gif


#9 athegn

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Posted 26 July 2015 - 07:20 AM

Dropbox link to CBS.txt

 

https://www.dropbox.com/s/fwsf9sy5kv0bpf7/Cbs.txt?dl=0



#10 DK87

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Posted 26 July 2015 - 05:26 PM

 

 

Graphics card is:-

 

512MB ATI AMD Radeon HD6370D Graphics (HP)

 

Ran sfc /scannow in Safe Mode; same message.

 

Have to rush off now; will post CBS.log later

 

Hello there

 

Try removing the catalyst control center, reboot then install the driver only.

 

Best way you can do this is download the latest AMD driver, extract it then cancel the install but note where the files are extracted, then open device manager, find the display adapter and right click, install driver, specify the location (same as where the files were extracted) so it can install just the driver.

 

Reboot and see how you go

 

DK

 

Windows Explorer crashing has nothing to do with graphic card driver if it was it will have crash all the time not just when OP opens System window.

 

 

Hi There,

 

@Freebooter -  That's not necessarily true, and shooting down someone who's trying to help isn't what this forum is about by the way.

 

@Athegn -  Please try as I suggested and see if that aids you at all, I have this problem several times before.

 

DK


Edited by DK87, 26 July 2015 - 05:26 PM.


#11 athegn

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Posted 27 July 2015 - 01:41 AM

DK87 I cannot open Device Manager because Control Panel > System crashes before I can get to Device Manager.



#12 DK87

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Posted 27 July 2015 - 02:09 AM

DK87 I cannot open Device Manager because Control Panel > System crashes before I can get to Device Manager.

 

Hi Athegn

 

If you uninstall the AMD driver, dont reboot, then download the latest one and extract it, reboot then when it tries to install the device specify the location?

 

Otherwise try in safe mode

 

DK



#13 athegn

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Posted 27 July 2015 - 03:09 AM

DK87

 

But will that fix the problem shown in the CBS.log file?



#14 athegn

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Posted 27 July 2015 - 04:06 AM

Reading my CBS.log file I see that "utc.app.json" is a problem.

Googled that and then kb3022345 I came up with this link:-

http://thetechcookbook.com/windows-7-update-kb3022345-causing-corrupt-files/

Created a restore point and would like to run SFCFix.exe and SFCFix.zip (x64 fix)

My machine runs:-

Windows 7 Home Premium 64-bit SP1

before I run SFCFix has anyone any other advice to fix the CBS.log errors?



#15 FreeBooter

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Posted 27 July 2015 - 05:11 PM

 

 

 

Graphics card is:-

 

512MB ATI AMD Radeon HD6370D Graphics (HP)

 

Ran sfc /scannow in Safe Mode; same message.

 

Have to rush off now; will post CBS.log later

 

Hello there

 

Try removing the catalyst control center, reboot then install the driver only.

 

Best way you can do this is download the latest AMD driver, extract it then cancel the install but note where the files are extracted, then open device manager, find the display adapter and right click, install driver, specify the location (same as where the files were extracted) so it can install just the driver.

 

Reboot and see how you go

 

DK

 

Windows Explorer crashing has nothing to do with graphic card driver if it was it will have crash all the time not just when OP opens System window.

 

 

Hi There,

 

@Freebooter -  That's not necessarily true, and shooting down someone who's trying to help isn't what this forum is about by the way.

 

@Athegn -  Please try as I suggested and see if that aids you at all, I have this problem several times before.

 

DK

 

I was not trying to put your advice down i was telling the OP not to waste his time because graphic card driver has nothing to do with the problem i'm sure of this.

Op you said you cannot open Device Manager does the Windows Explorer crash soon as you open System window or after you click Device Manager.

Open Command Prompt as administrator and type Chkdsk  C:  /f  command and press Enter key to schedule next time reboot error checking.


Edited by FreeBooter, 27 July 2015 - 05:12 PM.

2GvnEq2.gif





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