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Tried to delete rootkit, error access denied


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5 replies to this topic

#1 Oristarr

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Posted 24 July 2015 - 09:47 PM

During a full scan by avast it found a rootkit. When I tried to delete it at first it said action was delayed until I rebooted the computer.I rebooted it and tried again twice except now instead it says Error:access is denied(5). Please help! I just looked up what rootkits are and I'm kinda freaking out!What can I do to delete it??

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#2 severac

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Posted 25 July 2015 - 08:53 AM

Hello and welcome to BC,

 

I will try to help you. 

 

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

§  Flush DNS

§  Report IE Proxy Settings

§  Reset IE Proxy Settings

§  Report FF Proxy Settings

§  Reset FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices

§  List Users, Partitions and Memory size.

§  List Minidump Files

§  List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

------------

Download Security Check from here or here and save it to your Desktop.

§  Double-click SecurityCheck.exe

§  Follow the onscreen instructions inside of the black box.

§  Notepad document should open automatically called checkup.txt; please post the contents of that document.

------------

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.

There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

 

rKill.exehttp://www.bleepingcomputer.com/download/rkill/dl/10/

iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

------------

Kaspersky Virus Removal Tool

Please download Kaspersky Virus Removal Tool from here.

§  Right click on KVRT.exe and select Run as Administrator.

§  Read the EULA, then select Accept.

§  Wait for Kaspersky Virus Removal Tool to initialize.

§  In the main screen, select Change parameters, place a checkmark in System drive, then click OK.

§  Click Start scan.

§  Wait for Kaspersky Virus Removal Tool to complete scanning.

§  When the scan is finished, select Neutralize all for all detected objects.

§  Close Kaspersky Virus Removal Tool when done.

Informe me if something is detected.

-----------------

Download  Malwarebytes Anti-Rootkit (MBAR) to your desktop.

 

§  Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.

§  Double click on downloaded file. OK self extracting prompt.

§  MBAR will start. Click "Next" to continue.

§  Click in the following screen "Update" to obtain the latest malware definitions.

§  Once the update is complete select "Next" and click "Scan".

§  When the scan is finished and no malware has been found select "Exit".

§  If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.

§  Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:

§  "mbar-log-{date} (xx-xx-xx).txt"

§  "system-log.txt"

NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

----------

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

§  Make sure the following options are checked:
 

o    Internet Services

o    Windows Firewall

o    System Restore

o    Security Center/Action Center

o    Windows Update

o    Windows Defender

o    Other Services

§  Press "Scan".

§  It will create a log (FSS.txt) in the same directory the tool is run.

§  Please copy and paste the log to your reply.

------------------


Edited by severac, 25 July 2015 - 05:22 PM.

I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 quietman7

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Posted 25 July 2015 - 05:11 PM

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

MiniToolBox was updated today and the new version will create MTB.txt instead of Result.txt. Please follow severac's instructions above except look for and post MTB.txt.


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#4 Oristarr

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Posted 31 July 2015 - 09:54 PM

I ran the minitoolbar kit and this is what it came up with:

 

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Julie (administrator) on 31-07-2015 at 03:19:36
Running from "C:\Users\Julie\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Model: M-7351U Manufacturer: Gateway
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
::1             localhost
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Atheros AR5B91 Wireless Network Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Julie-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-24-2B-D7-80-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7431:424:7a8c:493b%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, July 31, 2015 3:13:37 AM
   Lease Expires . . . . . . . . . . : Friday, July 31, 2015 4:13:36 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 301999147
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-58-6A-C8-00-23-8B-90-BE-6F
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-23-8B-90-BE-6F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 6:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{C87236FB-91D4-4A46-BA95-8C061FD27B8F}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 7:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{21B42F9E-C880-40BC-8EE2-B6A369BEB6FE}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{E45A2814-3688-4625-B2E0-FC5DC4BD4037}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61
 
Name:    google.com
Addresses:  2607:f8b0:4006:80f::200e
 74.125.226.78
 74.125.226.66
 74.125.226.71
 74.125.226.73
 74.125.226.65
 74.125.226.68
 74.125.226.72
 74.125.226.67
 74.125.226.70
 74.125.226.64
 74.125.226.69
 
 
 
Pinging google.com [74.125.226.5] with 32 bytes of data:
 
Reply from 74.125.226.5: bytes=32 time=47ms TTL=54
 
Reply from 74.125.226.5: bytes=32 time=29ms TTL=54
 
 
 
Ping statistics for 74.125.226.5:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 29ms, Maximum = 47ms, Average = 38ms
 
Server:  dns-cac-lb-01.rr.com
Address:  209.18.47.61
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 2001:4998:58:c02::a9
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
Reply from 206.190.36.45: bytes=32 time=121ms TTL=47
 
Reply from 206.190.36.45: bytes=32 time=176ms TTL=47
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 121ms, Maximum = 176ms, Average = 148ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
 12 ...00 24 2b d7 80 af ...... Atheros AR5B91 Wireless Network Adapter
 10 ...00 23 8b 90 be 6f ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
 11 ...00 00 00 00 00 00 00 e0  isatap.{C87236FB-91D4-4A46-BA95-8C061FD27B8F}
 13 ...00 00 00 00 00 00 00 e0  isatap.{21B42F9E-C880-40BC-8EE2-B6A369BEB6FE}
 14 ...00 00 00 00 00 00 00 e0  isatap.{E45A2814-3688-4625-B2E0-FC5DC4BD4037}
 15 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.10     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.10    281
     192.168.0.10  255.255.255.255         On-link      192.168.0.10    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.10    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.10    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.10    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::7431:424:7a8c:493b/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [34304] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [44032] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/31/2015 03:11:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/29/2015 02:39:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/27/2015 02:00:09 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/25/2015 01:21:15 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\CURRENTGAME.SIMS3\CHINA_0X0859DB4CEXPORTDB.PACKAGE> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
Error: (07/25/2015 01:21:15 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\CURRENTGAME.SIMS3\CHINA_0X0859DB4CEXPORTDB.PACKAGE> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
Error: (07/25/2015 01:21:13 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\CURRENTGAME.SIMS3\CHINA_0X0859DB4C.NHD> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
Error: (07/25/2015 01:21:13 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\CURRENTGAME.SIMS3\CHINA_0X0859DB4C.NHD> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
Error: (07/25/2015 01:17:02 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\SAVES\BNODFU.SIMS3.BACKUP\TRAVELDB.PACKAGE> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
Error: (07/25/2015 01:17:00 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\SAVES\BNODFU.SIMS3.BACKUP\SUNSET VALLEY_0X0859DB3CEXPORTDB.PACKAGE> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
Error: (07/25/2015 01:17:00 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JULIE\DOCUMENTS\ELECTRONIC ARTS\THE SIMS 3\SAVES\BNODFU.SIMS3.BACKUP\SUNSET VALLEY_0X0859DB3C.NHD> in the hash map cannot be updated.
 
Context:  Application, SystemIndex Catalog
 
 
Details:
A device attached to the system is not functioning.   (0x8007001f)
 
 
System errors:
=============
Error: (07/25/2015 01:11:17 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:07:18 AM on 7/25/2015 was unexpected.
 
Error: (07/25/2015 12:22:01 AM) (Source: Service Control Manager) (User: )
Description: 30000ETService
 
Error: (07/24/2015 07:41:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:40:05 PM on 7/24/2015 was unexpected.
 
Error: (07/24/2015 08:06:35 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.
 
Error: (07/24/2015 08:06:35 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.
 
Error: (07/24/2015 08:06:35 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.
 
Error: (07/24/2015 07:52:55 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.
 
Error: (07/24/2015 07:52:55 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.
 
Error: (07/24/2015 07:52:53 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.
 
Error: (07/24/2015 07:52:53 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2010-02-18 13:53:49.837
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-02-18 13:53:49.744
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-02-18 13:53:49.650
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-02-18 13:53:49.541
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-02-18 13:53:49.401
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-07 17:00:24.052
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-07 17:00:23.989
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-07 17:00:23.911
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-07 17:00:23.786
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2009-12-07 17:00:23.677
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Apple Mobile Device Support (HKLM\...\{E5C95CA5-4565-4B9D-97ED-05088D775614}) (Version: 3.3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM-x32\...\{E5C95CA5-4565-4B9D-97ED-05088D775614}) (Version: 3.3.1.3 - Apple Inc.)
Bonjour (HKLM\...\{E4F5E48E-7155-4CF9-88CD-7F377EC9AC54}) (Version: 2.0.4.0 - Apple Inc.)
Bonjour (HKLM-x32\...\{E4F5E48E-7155-4CF9-88CD-7F377EC9AC54}) (Version: 2.0.4.0 - Apple Inc.)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.69.0.53 - Conexant)
Conexant HD Audio (HKLM-x32\...\CNXT_AUDIO_HDA) (Version: 4.69.0.53 - Conexant)
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2C06&SUBSYS_14F10000) (Version: 7.70.00.50 - Conexant)
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM-x32\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2C06&SUBSYS_14F10000) (Version: 7.70.00.50 - Conexant)
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\HDMI) (Version:  - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{26921B2E-3E62-47F9-A514-1FC4A83BD738}) (Version: 12.00.0004 - Intel® Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM-x32\...\{26921B2E-3E62-47F9-A514-1FC4A83BD738}) (Version: 12.00.0004 - Intel® Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Intel® Matrix Storage Manager (HKLM-x32\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Marvell Miniport Driver (HKLM\...\{5254156F-AA77-499A-B7C1-D5581D44E788}) (Version: 10.55.3.3 - Marvell)
Marvell Miniport Driver (HKLM-x32\...\{5254156F-AA77-499A-B7C1-D5581D44E788}) (Version: 10.55.3.3 - Marvell)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM-x32\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (HKLM-x32\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM-x32\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM-x32\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM-x32\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM-x32\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM-x32\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
O2Micro Flash Memory Card Reader Driver (x64) (HKLM\...\{B059BBA1-D29C-4EFC-83CE-1FBAFA0021F2}) (Version: 3.24 - O2Micro)
O2Micro Flash Memory Card Reader Driver (x64) (HKLM-x32\...\{B059BBA1-D29C-4EFC-83CE-1FBAFA0021F2}) (Version: 3.24 - O2Micro)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 9.2.3.0 - Synaptics)
Synaptics Pointing Device Driver (HKLM-x32\...\SynTPDeinstKey) (Version: 9.2.3.0 - Synaptics)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 3996 MB
Available physical RAM: 1638.48 MB
Total Virtual: 8201.28 MB
Available Virtual: 5506.01 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:288.09 GB) (Free:169.38 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JULIE-PC
 
Administrator            Guest                    Julie                    
 
========================= Minidump Files ==================================
 
C:\Windows\Minidump\Mini012411-01.dmp
C:\Windows\Minidump\Mini013111-01.dmp
C:\Windows\Minidump\Mini020212-01.dmp
C:\Windows\Minidump\Mini020913-01.dmp
C:\Windows\Minidump\Mini022213-01.dmp
C:\Windows\Minidump\Mini030914-01.dmp
C:\Windows\Minidump\Mini032311-01.dmp
C:\Windows\Minidump\Mini032911-01.dmp
C:\Windows\Minidump\Mini041111-01.dmp
C:\Windows\Minidump\Mini041212-01.dmp
C:\Windows\Minidump\Mini050611-01.dmp
C:\Windows\Minidump\Mini111310-01.dmp
========================= Restore Points ==================================
 
11-03-2014 18:36:34 Scheduled Checkpoint
13-03-2014 18:42:58 Windows Update
23-03-2014 21:05:51 Windows Update
25-03-2014 00:44:37 Windows Update
30-03-2014 19:43:04 Windows Update
02-04-2014 00:54:30 Scheduled Checkpoint
03-04-2014 03:25:09 Scheduled Checkpoint
04-04-2014 01:53:43 Scheduled Checkpoint
05-04-2014 02:25:51 Windows Update
09-04-2014 00:12:14 Windows Update
12-04-2014 14:22:38 Windows Update
22-04-2014 11:21:51 Windows Update
27-04-2014 06:38:28 Windows Update
04-05-2014 00:33:43 Windows Update
07-05-2014 23:56:15 Windows Update
11-05-2014 01:17:08 Windows Update
24-08-2014 22:28:11 Windows Update
21-07-2015 00:57:58 avast! antivirus system restore point
24-07-2015 01:41:30 Installed The Sims 3
24-07-2015 01:49:13 Installed TheSims3EP5
24-07-2015 07:22:42 Windows Update
25-07-2015 00:16:31 Removed iTunes
25-07-2015 00:20:13 Removed iTunes
 
**** End of log ****
 
The checkups reults:
 

 Results of screen317's Security Check version 1.006  
 Windows Vista Service Pack 2 x64 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 51  
 Java™ 6 Update 5  
 Java version 32-bit out of Date! 
 Adobe Flash Player 10 Flash Player out of Date! 
  Adobe Flash Player 10.3.183.10 Flash Player out of Date!  
 Adobe Reader 9 Adobe Reader out of Date! 
 Mozilla Firefox (3.6.28) Firefox out of Date!  
 Google Chrome (43.0.2357.134) 
 Google Chrome (44.0.2403.107) 
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSASCui.exe 
 Windows Defender MSASCui.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
[b][u]````````````````````End of Log`

 Im working on the rkill and will post once ive finished.Thank you so much!



#5 Oristarr

Oristarr
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Posted 31 July 2015 - 09:57 PM

Rkill 2.7.0 by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 07/31/2015 03:37:54 AM in x64 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 2
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Julie\Downloads\SecurityCheck.exe (PID: 4904) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
  ::1             localhost
 
Program finished at: 07/31/2015 03:42:40 AM
Execution time: 0 hours(s), 4 minute(s), and 46 seconds(s)


#6 severac

severac

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Posted 17 August 2015 - 05:55 PM

Hello and sorry for delay,

 

Do you still need help? If yes, follow all remaining instructions.

 

 

Cheers


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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