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Computer Random Restarts - Hardware/Software Problem?


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7 replies to this topic

#1 cap2587

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Posted 24 July 2015 - 07:54 PM

I am having problems with my computer just restarting out of nowhere and want to know what is causing the issue.  I have Yosemite installed and have reinstalled it with a fresh install, therefore suspecting hardware.  I have Memtested all RAM sticks one by one and all came back fine.  What other hardware should I test and what usually causes random restarts.  Thanks for any additional help. 

GTX 760
I7-4770K
Trident 2400 RAM
OCZ 600W PSU
GIGABYTE GA-Z87X-UD4H



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#2 hamluis

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Posted 25 July 2015 - 10:25 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 cap2587

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Posted 25 July 2015 - 08:56 PM

hamluis - thanks for the response!  I have OSX Yosemite installed on this machine and I believe the programs you recommended to install are only for windows.  Correct me if I am wrong.  Would it be helpful to install windows on a seperate partition on this computer to get you that information.  Would those two programs be accessible from a Bootable disk? 



#4 PeterMayson

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Posted 26 July 2015 - 10:12 AM

Once you have Hackintosh installed on your PC it's impossible to determine what the reason of such behavior. It may be due to incompatibility OSX with your hardware.

So it would be better if you install windows and check how stable your system will be.



#5 hamluis

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Posted 26 July 2015 - 05:52 PM

My apologies...I'd like to blame it on my oncoming Alzheimer's :), but it was just plain robotic behavior on my part :).

 

Louis



#6 cap2587

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Posted 26 July 2015 - 06:05 PM

I understand to correctly diagnose my problem I should have windows installed.  If I have windows installed and I do not experience the random restarts then we know it is not hardware and something due to software within OS X Yosemite.  Does that sound right.  I will go ahead and install windows on this machine and see how it goes.  Thanks for the great advice.



#7 hamluis

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Posted 26 July 2015 - 06:44 PM

I would not necessarily install Windows.

 

I requested data because the majority of members posting here have Windows or hardware issues...I can't advise anything because I'm unfamiliar with your O/S.  Random restarts occur for varied reasons....heat, malware, hardware, O/S problems can each produce such.  I would not assume that it's hardware without looking at some evidence, which is why I requested what I requested :).

 

Louis



#8 cap2587

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Posted 26 July 2015 - 08:28 PM

 Below is the information you requested.  Let me know what else you think I should do.

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Test (administrator) on 27-07-2015 at 00:55:23
Running from "C:\Users\Test\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2BQCWX0T"
Microsoft Windows 7 Home Premium   (X64)
Model: Z87X-UD4H Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (07/27/2015 12:52:16 AM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (07/27/2015 12:51:57 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error:
%%16405

Error: (07/27/2015 12:29:31 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (07/27/2015 12:29:30 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (07/27/2015 12:29:29 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 18.8 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4170 - Intel Corporation)
NVIDIA 3D Vision Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.52 - NVIDIA Corporation)
NVIDIA Graphics Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 10%
Total physical RAM: 16384 MB
Available physical RAM: 14640.61 MB
Total Virtual: 32766.14 MB
Available Virtual: 30971.25 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.09 GB) (Free:259.76 GB) NTFS
2 Drive d: (GRMCHPXFRER_EN_DVD) (CDROM) (Total:3 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\TEST-PC

Administrator            Guest                    Test                    

**** End of log ****

 

 

 

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