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"hp deskjet 3900 doesn't have a driver"


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#1 Sylveon Fetish

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Posted 24 July 2015 - 01:49 PM

I am trying to install the printers for a organization I participate in. A new install of Windows 7, their HP Deskjet 3915 will not install. The troubleshooter always ends with

hp deskjet 3900 doesn't have a driver
. This website says to just hook up the printer to with a usb cable and the printer will automatically install. Except... it doesn't. I tried all USB ports the machine has. same "hp deskjet 3900 doesn't have a driver" message. Please help. We cannot publish our newsletter.

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#2 dc3

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Posted 24 July 2015 - 01:54 PM

Go to HP and download your drivers.


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#3 Sylveon Fetish

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Posted 24 July 2015 - 02:20 PM

There is no driver listed there. it just says
 

Installing Your Printer Driver Using the Windows Built-in Solution
Install the HP Printer Driver and Software provided within your operating system.


But Windows will not do so. it just gives that "doesn't have a driver" message

Edited by Sylveon Fetish, 24 July 2015 - 02:21 PM.


#4 dc3

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Posted 24 July 2015 - 02:30 PM

Look at Option 1.


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#5 Sylveon Fetish

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Posted 24 July 2015 - 02:36 PM

Okay. That did it. Thanks




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