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Problems Post AVG Install


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4 replies to this topic

#1 Naomidawn

Naomidawn

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Posted 24 July 2015 - 07:19 AM

I was cleaning up my dad's Dell laptop. I installed AVG and both IE and Chrome stopped working even though I have full WiFi connection.

I have tried u installing AVG and restarting, restoring default settings in IE. Here is my mini toolbox report, help!
MiniToolBox by Farbar Version: 01-07-2015
Ran by Tom Bussinger (administrator) on 24-07-2015 at 07:53:27
Running from "C:\Users\Tom Bussinger\AppData\Local\Temp\WPDNSE\{00007B12-0001-0001-0000-000000000000}"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: Dell System Inspiron N7110 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® Centrino® Wireless-N 1030 = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wireless Network Connection 2" address=192.168.16.2 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : TomBussinger-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 4C-EB-42-41-0F-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-41-0F-15
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 4C-EB-42-41-0F-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : E-DL.COM
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 84-8F-69-CD-03-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-41-0F-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::705f:215d:47d5:3459%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, July 24, 2015 7:40:37 AM
Lease Expires . . . . . . . . . . : Saturday, July 25, 2015 7:40:39 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 189590338
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F8-DF-4D-84-8F-69-CD-03-38
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DE6BB822-88C6-4ACC-96F5-265F62172D82}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 192.168.1.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for ,L_O:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...4c eb 42 41 0f 15 ......Microsoft Virtual WiFi Miniport Adapter #2
15...4c eb 42 41 0f 15 ......Microsoft Virtual WiFi Miniport Adapter
14...4c eb 42 41 0f 18 ......Bluetooth Device (Personal Area Network)
12...84 8f 69 cd 03 38 ......Realtek PCIe FE Family Controller
11...4c eb 42 41 0f 14 ......Intel® Centrino® Wireless-N 1030
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::705f:215d:47d5:3459/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\Sendori.dll [File not found] ()
Catalog9 02 C:\Windows\system32\Sendori.dll [File not found] ()
Catalog9 03 C:\Windows\system32\Sendori.dll [File not found] ()
Catalog9 04 C:\Windows\system32\Sendori.dll [File not found] ()
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\Sendori.dll [File not found] ()
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/24/2015 07:40:46 AM) (Source: SendoriService) (User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/24/2015 07:40:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/24/2015 07:39:16 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary AVGIDSDriver.
System Error:  The system cannot find the file specified.

Error: (07/24/2015 07:36:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: msi.dll, version: 5.0.7601.17807, time stamp: 0x4f80321a
Exception code: 0xc0000005
Fault offset: 0x00000000001ec1e6
Faulting process id: 0xd38
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (07/24/2015 07:12:12 AM) (Source: SendoriService) (User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/24/2015 07:11:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/24/2015 06:19:20 AM) (Source: SendoriService) (User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/23/2015 09:29:12 PM) (Source: SendoriService) (User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/23/2015 09:28:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: TOASTER.EXE, version: 1.0.3.52, time stamp: 0x4e7a0303
Faulting module name: Sendori.dll, version: 0.0.0.0, time stamp: 0x5073643e
Exception code: 0xc0000005
Fault offset: 0x0002f82e
Faulting process id: 0x10a4
Faulting application start time: 0xTOASTER.EXE0
Faulting application path: TOASTER.EXE1
Faulting module path: TOASTER.EXE2
Report Id: TOASTER.EXE3

Error: (07/23/2015 09:28:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 43.0.2357.134, time stamp: 0x55a4072f
Faulting module name: Sendori.dll, version: 0.0.0.0, time stamp: 0x5073643e
Exception code: 0xc0000005
Fault offset: 0x000255ff
Faulting process id: 0x1440
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

System errors:
=============
Error: (07/24/2015 07:42:55 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s).

Error: (07/24/2015 07:42:48 AM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error:  %%2

Error: (07/24/2015 07:41:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (07/24/2015 07:41:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (07/24/2015 07:40:33 AM) (Source: Service Control Manager) (User: )
Description: The Windows Audio service depends on the Multimedia Class Scheduler service which failed to start because of the following error:
%%1058

Error: (07/24/2015 07:14:24 AM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s).

Error: (07/24/2015 07:14:17 AM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error:  %%2

Error: (07/24/2015 07:10:49 AM) (Source: Service Control Manager) (User: )
Description: The Windows Audio service depends on the Multimedia Class Scheduler service which failed to start because of the following error:
%%1058

Error: (07/24/2015 06:19:37 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service terminated unexpectedly. It has done this 1 time(s).

Error: (07/24/2015 06:18:19 AM) (Source: Service Control Manager) (User: )
Description: The Service Sendori service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Microsoft Office Sessions:
=========================
Error: (07/24/2015 07:40:46 AM) (Source: SendoriService)(User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/24/2015 07:40:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/24/2015 07:39:16 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:  AddLegacyDriverFiles: Unable to back up image of binary AVGIDSDriver.
System Error:  The system cannot find the file specified.

Error: (07/24/2015 07:36:46 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4msi.dll5.0.7601.178074f80321ac000000500000000001ec1e6d3801d0c601741ddb8bC:\Windows\Explorer.EXEC:\Windows\system32\msi.dll4379e1ca-31f8-11e5-bcc7-4ceb42410f18

Error: (07/24/2015 07:12:12 AM) (Source: SendoriService)(User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/24/2015 07:11:16 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/24/2015 06:19:20 AM) (Source: SendoriService)(User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/23/2015 09:29:12 PM) (Source: SendoriService)(User: )
Description: In the enable methodObject reference not set to an instance of an object.

Error: (07/23/2015 09:28:23 PM) (Source: Application Error)(User: )
Description: TOASTER.EXE1.0.3.524e7a0303Sendori.dll0.0.0.05073643ec00000050002f82e10a401d0c5ad1ad8b0e6C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXEC:\Windows\system32\Sendori.dll46030bf7-31a3-11e5-9eef-4ceb42410f18

Error: (07/23/2015 09:28:21 PM) (Source: Application Error)(User: )
Description: chrome.exe43.0.2357.13455a4072fSendori.dll0.0.0.05073643ec0000005000255ff144001d0c5ad25b75987C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Windows\system32\Sendori.dll44758629-31a3-11e5-9eef-4ceb42410f18

=========================== Installed Programs ============================
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 11 ActiveX 64-bit (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.1.102.55 - Adobe Systems Incorporated)
Adobe Reader X (10.1.15) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.15 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Bejeweled 2 Deluxe (HKLM-x32\...\WT089409) (Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT089410) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{400182B4-CA55-46A9-9D88-F8413DCFB36D}) (Version: 2.3.7140 - K-NFB Reading Technology, Inc.)
Bounce Symphony (HKLM-x32\...\WT089443) (Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (HKLM-x32\...\WT089411) (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WT089412) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WT089413) (Version: 2.2.0.95 - WildTangent) Hidden
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.2.2.0 - Dell Inc.) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.61 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.61 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Digital Delivery (HKLM-x32\...\{AFC08A81-D3C5-46F4-8F08-876E4BA606EA}) (Version: 1.7.4502.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell PhotoStage (HKLM-x32\...\{0D98F04D-11A1-4B64-A406-43292B9EEE90}) (Version: 1.5.0.130 - ArcSoft)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.130 - ArcSoft)
Dell Stage (HKLM-x32\...\{FE182796-F6BA-486A-8590-89B7E8D1D60F}) (Version: 1.7.209.0 - Fingertapps)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.10 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.2.57295 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1209.101.204 - ALPS ELECTRIC CO., LTD.)
Dell VideoStage (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2214 - CyberLink Corp.) Hidden
Dell VideoStage (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2214 - CyberLink Corp.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 2.00.44 - Creative Technology Ltd)
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT089414) (Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (HKLM-x32\...\WT089415) (Version: 2.2.0.95 - WildTangent) Hidden
Escape Whisper Valley ™ (HKLM-x32\...\WT089434) (Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (HKLM-x32\...\WT089450) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WT089418) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WT089499) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT089444) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Officejet 6500 E710n-z Basic Device Software (HKLM\...\{ADDF4B84-5D28-4EAE-8511-EF808C8BC81C}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Officejet 6500 E710n-z Help (HKLM-x32\...\{130E5108-547F-4482-91EE-F45C784E08C7}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet 6500 E710n-z Product Improvement Study (HKLM\...\{D5510D28-D0E4-433E-A0F3-EE3FCECA60D2}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{B0069CFA-5BB9-4C03-B1C6-89CE290E5AFE}) (Version: 5.002.006.003 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version: - ) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2455 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{2ABA2E8D-23CF-418F-BC8F-2EC99FA51A3F}) (Version: 1.2.1.0608 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{D61E4101-9E15-4D0E-ABD1-1ABD36B43330}) (Version: 14.03.0000 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.0 (HKLM\...\{B77EFA0B-9BD3-4122-9F9A-15A963B5EA24}) (Version: 2.1.23.0 - Intel)
Intel® WiDi (HKLM-x32\...\{0DD706AF-B542-438C-999E-B30C7F625C8D}) (Version: 2.1.39.0 - Intel Corporation)
Java™ 7 Update 1 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417001FF}) (Version: 7.0.10 - Oracle)
Java™ 7 Update 1 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217001FF}) (Version: 7.0.10 - Oracle)

Jewel Quest (HKLM-x32\...\WT089420) (Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (HKLM-x32\...\WT089422) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Luxor (HKLM-x32\...\WT089507) (Version: 2.2.0.95 - WildTangent) Hidden
Marketsplash Shortcuts (HKLM-x32\...\{16FCDD97-AE09-476B-88CD-261D852BD34C}) (Version: 1.0.1.7 - Hewlett-Packard)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version: - Microsoft)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20513.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Namco All-Stars PAC-MAN (HKLM-x32\...\WT089440) (Version: 2.2.0.95 - WildTangent) Hidden
NVIDIA 3D Vision Driver 285.77 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 285.77 - NVIDIA Corporation)
NVIDIA Graphics Driver 285.77 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 285.77 - NVIDIA Corporation)
Penguins! (HKLM-x32\...\WT089445) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WT089452) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT089426) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT089508) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT089433) (Version: 2.2.0.95 - WildTangent) Hidden
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.0.15 - Dell Inc.)
QuickShare (HKLM-x32\...\{55532499-5676-4DAE-9A57-AEB907A0A1DD}) (Version: 1.6.1.714 - Linkury Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6353 - Realtek Semiconductor Corp.)
Samantha Swift (HKLM-x32\...\WT089503) (Version: 2.2.0.95 - WildTangent) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SyncUP (HKLM-x32\...\{40F06490-8C14-43AA-99D3-EEEFDBAC3CFC}) (Version: 1.12.12400.17.102 - Nero AG) Hidden
SyncUP (HKLM-x32\...\{D92C9CCE-E5F0-4125-977A-0590F3225B74}) (Version: 10.2.16100 - Nero AG)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version: - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089430) (Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Wedding Dash - Ready, Aim, Love! (HKLM-x32\...\WT089446) (Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Dell Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-dell) (Version: 4.0.5.36 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WT089448) (Version: 2.2.0.95 - WildTangent) Hidden

========================= Devices: ================================


========================= Memory info: ===================================
Percentage of memory in use: 24%
Total physical RAM: 8086.17 MB
Available physical RAM: 6143.73 MB
Total Virtual: 16170.52 MB
Available Virtual: 14036.23 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:911.88 GB) (Free:845.29 GB) NTFS

========================= Users: ========================================
User accounts for \\TOMBUSSINGER-PC

Administrator Guest Tom Bussinger
UpdatusUser

========================= Minidump Files ==================================
No minidump file found

========================= Restore Points ==================================
24-07-2015 11:37:34 Removed AVG 2015
24-07-2015 11:39:16 Removed AVG 2015

**** End of log ****


Edited by hamluis, 26 July 2015 - 07:17 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 SleepyDude

SleepyDude

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  • Local time:11:20 PM

Posted 24 July 2015 - 09:53 AM

Hi :welcome: to BleepingComputer,

 

It is not a good idea to reuse the topic of another person... starting a new topic describing your problem increases the changes of receiving help and makes the topic more visible.

 

Try to change the DNS to google, see if it works after this

http://social.technet.microsoft.com/wiki/contents/articles/20586.how-to-change-ipv4-dns-server-address-to-public-dns-in-windows.aspx


Edited by SleepyDude, 24 July 2015 - 09:55 AM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#3 Naomidawn

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Posted 25 July 2015 - 05:59 PM

I appreciate your help a bunch and do understand the forum issue. I followed those steps and it did not work. Any other advice?

#4 DK87

DK87

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Posted 26 July 2015 - 02:23 AM

Hello there

 

Have you tried running AVG's removal tool to remove any corrupt components of the anti-virus? 

 

Try:

http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe (32 Bit)

http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe (64 bit)

 

I'd recommend a more friendly anti-virus going forward, depending on budget you could go with microsofts free edition which is called microsoft security essentials. OR if you have the money, Kaspersky or ESET anti virus should suit the purpose without much issue

 

Let us know how you go, and as mentioned try to keep the details brief, copying another users post is just a bit of spam/non-relevant information to sift through.

 

Cheers

DK



#5 dc3

dc3

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Posted 27 July 2015 - 11:49 AM

You have Sendori.Service installed.  If you did not intentionally install this it should be removed. 

 

What is Sendori?
Sendori is a web browser plugin and layered service provider filter that is typically installed through a bundled installation. The plugin is designed to intercept Internet web traffic and provided modified results to various requests. Such results include DNS error redirection to sponsored affiliate advertisers. Sendori provides DNS redirection where advertisers can purchase navigation traffic from Sendori's domain name clients. When a user with the installed Senordi software is running types a specific keyword in the web browser's search bar such as a brand, keyword or partial URL, the Sendori software will redirect the search results to the suggested targeted advertiser, which may or may not be the desired results.  The program adds a Layered Service Provider (LSP) in Windows to automatically intercept network traffic and modify it. It uses the Winsock API to insert itself into the TCP/IP protocol stack and can intercept and modify inbound and outbound Internet traffic.[/quote]
 

 

 

Please do the following.

 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 
Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
================
 
Please download Junkware Removal Tool to your desktop.
  •  
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
================
 
Please do the following to clean your Extensions.
 
Internet Explorer
 
Press Alt+T and click Internet Options.
Open the General tab.
Change the home page and click OK.
Press Alt+T and click Manage Add-ons.
Click Toolbars and Extensions and remove unwanted extension.
Click Search Providers and set a new default search engine.
 
Google Chrome
 
Press Alt+F and point to Tools.
Click Extensions.
Remove unwanted extensions.
Click Settings.
Under On startup, select the last option and click Set pages.
Set a new startup page.
Under Search, click Manage search engines and click enter the URL of your new default search provider. Click Ok.
 
Mozilla Firefox
 
Press Alt+T and click Options.
Open the General tab and change the home page.
Click OK.
Press Ctrl+Shift+A and click Extensions.
Remove unwanted extensions.
Close the tab.
Click the search engine icon next to the search box and select a new search provider.

Edited by dc3, 27 July 2015 - 11:59 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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