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secure link to itunes store failed


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#1 cmac24

cmac24

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Posted 24 July 2015 - 11:25 AM

I was unable to download the latest update to IOS 8.4 through itunes (I did it directly in my phone). I noticed another problem at the same time.  I was unable to download podcasts through the itunes store.  I tried to update to the latest version (12.2.1) but I was unable to.  It looks like it started to connect to the itunes store then stopped.  I ran the itunes diagnostic and got this message "secure link to itunes store failed".  I did some searching and most places suggested going to the compand prompt typing "netsh winsock reset" and then rebooting.  I did but still have the same problem.  I've done it twice, the first time simply restarting and then turning off and waiting a few minutes and turning back on.  Here are some of the details from the itunes diagnostic:

 

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Inspiron 530
iTunes 12.1.2.27
QuickTime 7.7.6
FairPlay 2.7.50
Apple Application Support 3.1.3
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.1.1.3
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084

 

Another suggestion was to check to make sure that itunes is enabled on the security firewall (it is).  Someone else suggested deleting itunes completely and reinstalling.  I'd rather not do that if I don't have to.  Any other suggestions?  Thanks,

 



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