Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't delete malware, Adwcleaner freezes my computer


  • Please log in to reply
14 replies to this topic

#1 Billyyank

Billyyank

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 23 July 2015 - 10:21 PM

I don't know what the problem is with Google Chrome, but it just loves to download adware every chance it gets. I have PCMatic on my laptop, but it seems to be useless in stopping adware. And Malwarebytes can't even find the adware. I have tried running Adwcleaner as administrator several times. But after disabling PCMatic, removing Google Chrome, and even deleting an identified folder myself (which was empty) Adwcleaner still freezes the entire system. I can't even bring up the task manager to force quit and I end up having to hard boot the whole damn thing each time. I'm doing everything that is suggested on all the popular forums and still, nothing works. Now what?


Edited by Orange Blossom, 23 July 2015 - 10:28 PM.
Moved to AII from Windows 8. ~ OB


BC AdBot (Login to Remove)

 


m

#2 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:05:09 AM

Posted 24 July 2015 - 04:22 AM

Hi there,

PCMatic is a very poor choice for an antivirus. It is indeed useless as you said.

Let's see what we can pick up.

MiniToolbox by Farbar

Avast users please disable your antivirus before downloading!
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (choose Errors only)
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex

#3 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 24 July 2015 - 11:08 AM

Can't find the attach function in this forum, so I'll just copy and paste the results. I have pasted the results of MiniToolBox in this reply. The results from SecurityCheck are in the next reply.

 

In the past I have used Norton, McAfee, and PCMatic, and I'm not happy with any of them. I also have issues with Kaspersky. Which anti virus software should I be running on my computer?

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by temp (administrator) on 24-07-2015 at 11:55:07
Running from "C:\Users\Deven Combs\Desktop"
Microsoft Windows 8.1  (X64)
Model: HP ENVY dv7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

========================= IP Configuration: ================================

Ralink RT3290 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=128 icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Devenslaptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 84-4B-F5-A2-C3-4F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 84-4B-F5-A2-C3-4E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 08-2E-5F-75-15-D6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 84-4B-F5-A2-C3-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c9bf:73bc:4f4f:f617%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 172.20.7.192(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.240.0
   Lease Obtained. . . . . . . . . . : Thursday, July 23, 2015 22:52:51
   Lease Expires . . . . . . . . . . : Saturday, July 25, 2015 11:37:04
   Default Gateway . . . . . . . . . : 172.20.1.0
   DHCP Server . . . . . . . . . . . : 172.20.1.0
   DHCPv6 IAID . . . . . . . . . . . : 209996789
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C1-D3-7A-08-2E-5F-75-15-D6
   DNS Servers . . . . . . . . . . . : 172.20.1.0
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 15:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c26:1b7c:53eb:f83f(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c26:1b7c:53eb:f83f%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 167772160
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C1-D3-7A-08-2E-5F-75-15-D6
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{2A19210B-3DA8-4AC1-A02C-41FB55274FFC}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  172.20.1.0

Name:    google.com
Addresses:  173.194.121.9
   173.194.121.7
   173.194.121.0
   173.194.121.14
   173.194.121.5
   173.194.121.8
   173.194.121.1
   173.194.121.3
   173.194.121.2
   173.194.121.4
   173.194.121.6

Pinging google.com [173.194.121.3] with 32 bytes of data:
Reply from 173.194.121.3: bytes=32 time=9ms TTL=56
Reply from 173.194.121.3: bytes=32 time=8ms TTL=56

Ping statistics for 173.194.121.3:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 9ms, Average = 8ms
Server:  UnKnown
Address:  172.20.1.0

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=78ms TTL=48
Reply from 206.190.36.45: bytes=32 time=78ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 78ms, Average = 78ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=13ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 13ms, Average = 7ms
===========================================================================
Interface List
 10...84 4b f5 a2 c3 4f ......Microsoft Wi-Fi Direct Virtual Adapter
  6...84 4b f5 a2 c3 4e ......Bluetooth Device (Personal Area Network)
  4...08 2e 5f 75 15 d6 ......Realtek PCIe GBE Family Controller
  3...84 4b f5 a2 c3 4d ......Ralink RT3290 802.11bgn Wi-Fi Adapter
  1...........................Software Loopback Interface 1
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
  8...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       172.20.1.0     172.20.7.192     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
       172.20.0.0    255.255.240.0         On-link      172.20.7.192    281
     172.20.7.192  255.255.255.255         On-link      172.20.7.192    281
    172.20.15.255  255.255.255.255         On-link      172.20.7.192    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      172.20.7.192    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      172.20.7.192    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  9    306 2001::/32                On-link
  9    306 2001:0:9d38:6ab8:c26:1b7c:53eb:f83f/128
                                    On-link
  3    281 fe80::/64                On-link
  9    306 fe80::/64                On-link
  9    306 fe80::c26:1b7c:53eb:f83f/128
                                    On-link
  3    281 fe80::c9bf:73bc:4f4f:f617/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2015 11:00:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: BtTray.exe, version: 9.0.709.0, time stamp: 0x501a529e
Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x54503d84
Exception code: 0xc0000005
Fault offset: 0x0002b8d3
Faulting process id: 0x850
Faulting application start time: 0xBtTray.exe0
Faulting application path: BtTray.exe1
Faulting module path: BtTray.exe2
Report Id: BtTray.exe3
Faulting package full name: BtTray.exe4
Faulting package-relative application ID: BtTray.exe5

Error: (07/23/2015 10:54:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.709.0, time stamp: 0x5019fa79
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x50247825
Exception code: 0xc0000094
Fault offset: 0x0000d53d
Faulting process id: 0x564
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5

Error: (07/23/2015 10:35:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.709.0, time stamp: 0x5019fa79
Faulting module name: tl_filter.dll, version: 0.0.0.0, time stamp: 0x50247825
Exception code: 0xc0000094
Fault offset: 0x0000d53d
Faulting process id: 0x9e0
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5

Error: (07/23/2015 10:19:07 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DEVENSLAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/23/2015 10:19:07 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DEVENSLAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/23/2015 10:00:17 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DEVENSLAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/23/2015 10:00:17 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DEVENSLAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/23/2015 09:35:08 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database

Error: (07/23/2015 08:07:26 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17840 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 445c

Start Time: 01d0c58cbec1ce59

Termination Time: 218

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: f427e122-3197-11e5-be8d-844bf5a2c34e

Faulting package full name:

Faulting package-relative application ID:

Error: (07/23/2015 04:14:58 PM) (Source: Perflib) (User: )
Description: rdyboost4

System errors:
=============
Error: (07/23/2015 10:54:28 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/23/2015 10:52:03 PM) (Source: Microsoft-Windows-HAL) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (07/23/2015 10:52:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:42:38 PM on ‎7/‎23/‎2015 was unexpected.

Error: (07/23/2015 10:51:04 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service failed to start due to the following error:
%%1053

Error: (07/23/2015 10:51:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Office ClickToRun Service service to connect.

Error: (07/23/2015 10:50:34 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (07/23/2015 10:50:34 PM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (07/23/2015 10:50:34 PM) (Source: Service Control Manager) (User: )
Description: The Audio Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/23/2015 10:50:34 PM) (Source: Service Control Manager) (User: )
Description: The TrueSuiteService service terminated unexpectedly.  It has done this 1 time(s).

Error: (07/23/2015 10:44:28 PM) (Source: DCOM) (User: DEVENSLAPTOP)
Description: 1053hpqwmiexUnavailable{F5539356-2F02-40D4-999E-FA61F45FE12E}

Microsoft Office Sessions:
=========================
Error: (07/23/2015 11:00:31 PM) (Source: Application Error)(User: )
Description: BtTray.exe9.0.709.0501a529ecombase.dll6.3.9600.1741554503d84c00000050002b8d385001d0c5bbf3c44f06C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exeC:\WINDOWS\SYSTEM32\combase.dll24d202be-31b0-11e5-be92-844bf5a2c34e

Error: (07/23/2015 10:54:15 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe9.0.709.05019fa79tl_filter.dll0.0.0.050247825c00000940000d53d56401d0c5bbfd3c045eC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dll44888138-31af-11e5-be92-844bf5a2c34e

Error: (07/23/2015 10:35:46 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe9.0.709.05019fa79tl_filter.dll0.0.0.050247825c00000940000d53d9e001d0c5b96475ef26C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exeC:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\Driver\USB\tl_filter.dllafaa2fb4-31ac-11e5-be90-844bf5a2c34e

Error: (07/23/2015 10:19:07 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DEVENSLAPTOP)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142

Error: (07/23/2015 10:19:07 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DEVENSLAPTOP)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142

Error: (07/23/2015 10:00:17 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DEVENSLAPTOP)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142

Error: (07/23/2015 10:00:17 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DEVENSLAPTOP)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927142

Error: (07/23/2015 09:35:08 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883

Error: (07/23/2015 08:07:26 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17840445c01d0c58cbec1ce59218C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEf427e122-3197-11e5-be8d-844bf5a2c34e

Error: (07/23/2015 04:14:58 PM) (Source: Perflib)(User: )
Description: rdyboost4

=========================== Installed Programs ============================

Arc (HKLM-x32\...\{CED8E25B-122A-4E80-B612-7F99B93284B3}) (Version: 1.0.0.9668 - Perfect World Entertainment)
AuthenTec TrueAPI 64-bit (HKLM\...\{EBC0CC3F-B7A1-4FC8-8014-4C7BFD3925E8}) (Version: 1.6.0.86 - AuthenTec, Inc.) Hidden
Company of Heroes 2 (HKLM-x32\...\Steam App 231430) (Version:  - Relic Entertainment)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1.5407 - CyberLink Corp.)
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.1.1916 - CyberLink Corp.)
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.1.3119 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.1.1926 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.1.1925 - CyberLink Corp.)
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.7.4702 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.4.5527 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Energy Star (HKLM\...\{0FA995CC-C849-4755-B14B-5404CC75DC24}) (Version: 1.0.8 - Hewlett-Packard)
Free Video Downloader version 1.1.4 (HKLM-x32\...\Free Video Downloader_is1) (Version: 1.1.4 - )
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{6821D775-9303-46DD-977A-2D97CA18B054}) (Version: 4.2.8.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{16B7BDA1-B967-4D2D-8B27-E12727C28350}) (Version: 2.10.3 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{7DE5085A-3665-40BC-9595-A1A209699137}) (Version: 1.1.0.0 - Hewlett-Packard)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
HP Registration Service (HKLM\...\{E4D6CCF2-0AAF-4B9C-9DE5-893EDC9B4BAA}) (Version: 1.0.5976.4186 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\{34C821CA-6B55-44A0-8A9B-2EF471D6019E}) (Version: 6.0.100.244 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{835B275B-F29B-464B-BD4B-097FD55FAB0A}) (Version: 4.6.8.1 - Hewlett-Packard Company)
HP Utility Center (HKLM-x32\...\{0C57987A-A03A-4B95-A309-D23F78F406CA}) (Version: 1.0.7 - Hewlett-Packard)
HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.5.1 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6425.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
K-Lite Codec Pack 11.1.0 Standard (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.1.0 - )
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4737.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5860.0512 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Nanoheal Client (HKLM\...\Nanoheal Client_is1) (Version: 2.004.032.2556.08 - Nanoheal)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4737.1003 - Microsoft Corporation) Hidden
PC Matic 1.1.0.54 (HKLM-x32\...\PC Matic_is1) (Version: 1.1.0.54 - PC Pitstop LLC)
PC Matic Super Shield 1.0.0.55 (HKLM-x32\...\PC Pitstop SuperShield_is1) (Version: 1.0.0.55 - PC Pitstop LLC)
PC Pitstop Info Center 1.0.0.18 (HKLM-x32\...\PCPitstopInfoCenter_is1) (Version: 1.0.0.18 - PC Pitstop LLC.)
PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )
Ralink Bluetooth Stack64 (HKLM\...\{58BC91D0-42E7-125D-F9B6-F2F5C0CDB096}) (Version: 9.0.715.0 - Ralink Corporation)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.2.0 - Ralink)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.19.24735 - Razer Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.8400.29025 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.12 - Synaptics Incorporated)
UmmyVideoDownloader (HKLM-x32\...\{E028DBDA-EEE7-48A0-ADF7-D250589A02C5}_is1) (Version: 1.4.0.3 - )
Validity WBF DDK (HKLM\...\{1F91C200-8F0F-4009-A75E-DB6CE151BD4E}) (Version: 4.4.234.0 - Validity Sensors, Inc.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 6033.28 MB
Available physical RAM: 4095.19 MB
Total Virtual: 6993.28 MB
Available Virtual: 4873.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:671.55 GB) (Free:556.21 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:25.87 GB) (Free:3.34 GB) NTFS

========================= Users: ========================================

User accounts for \\DEVENSLAPTOP

Administrator            Guest                    temp                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

21-07-2015 11:47:36 Windows Update
21-07-2015 14:07:50 PC Pitstop Restore Point
23-07-2015 20:20:16 PC Pitstop Restore Point
24-07-2015 02:37:34 Removed Google Chrome

**** End of log ****

And here are the results from SecurityCheck.

 

 Results of screen317's Security Check version 1.005 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
PC Matic Super Shield  
Windows Defender       
 Antivirus out of date! 
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 MBAM out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 



#4 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:05:09 AM

Posted 24 July 2015 - 11:11 AM

Hello,

Please uninstall PCMatic. After that run this.

Junkware Removal Tool by Malwarebytes Corporation

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Regards,
Alex

#5 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 24 July 2015 - 07:26 PM

I removed PCMatic and then ran the junkware removal tool. After checking processes for an hour or more, my computer froze and I had to hard boot it again.



#6 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:05:09 AM

Posted 25 July 2015 - 02:30 AM

That's strange.

How old is this computer? Particularly the hard drive?

Rkill by Grinler

Please download Rkill by Grinler and save it to your desktop.
Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • Vista/7/8 users right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Regards,
Alex

#7 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 27 July 2015 - 11:12 AM

I didn't have the chance to try that this weekend. I'll try it now and post the results when they're done.

 

The computer I'm using is an HP Envy dv7 Laptop. I bought it in 2013.



#8 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 27 July 2015 - 11:17 AM

Well that didn't take too long. I'll run the Junkware removal tool again. Below is the text result of Rkill.

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/27/2015 12:14:57 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Modified HKCU\...\Winlogon: [Shell] => -

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 07/27/2015 12:15:12 PM
Execution time: 0 hours(s), 0 minute(s), and 14 seconds(s)


Edited by Billyyank, 27 July 2015 - 11:38 AM.


#9 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 27 July 2015 - 11:37 AM

Junkware removal did it again. While it was checking processes the whole computer locked up and I had to hard boot it. Not sure what the problem is, but I don't think I should use that program anymore.



#10 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:05:09 AM

Posted 27 July 2015 - 11:48 AM

Let's see if the hard drive is failing or not...

GSmartControl

Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
Please post screenshots of three tabs: Perform Tests, Attributes and Self-test Logs in your next reply.

Regards,
Alex

#11 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 27 July 2015 - 03:54 PM

 

No red or pink rows in attributes. I'm waiting for the Extended self test now which says about 3.5 hours. I'll post the screen shots once it's done.



#12 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 27 July 2015 - 09:51 PM

Maybe I'm dumb, but I couldn't figure out how to post a screen shot without making it a .ppt attachment, and I can't find the attachment button. So here are the results in text. As far as I can tell, no problems were detected.

 

ATTRIBUTES

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus SpinPoint M8 (AFT)
Device Model:     ST750LM022 HN-M750MBB
Serial Number:    S2SUJ9AC509519
LU WWN Device Id: 5 0004cf 20798afa0
Firmware Version: 2AR10002
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Mon Jul 27 20:12:34 2015 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
     was never started.
     Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
     without error or no self-test has ever
     been run.
Total time to complete Offline
data collection:   (12480) seconds.
Offline data collection
capabilities:     (0x51) SMART execute Offline immediate.
     No Auto Offline data collection support.
     Suspend Offline collection upon new
     command.
     No Offline surface scan supported.
     Self-test supported.
     No Conveyance Self-test supported.
     Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
     power-saving mode.
     Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
     General Purpose Logging supported.
Short self-test routine
recommended polling time:   (   2) minutes.
Extended self-test routine
recommended polling time:   ( 208) minutes.
SCT capabilities:         (0x003d) SCT Status supported.
     SCT Error Recovery Control supported.
     SCT Feature Control supported.
     SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       13
  2 Throughput_Performance  0x0027   055   055   000    Pre-fail  Always       -       11454
  3 Spin_Up_Time            0x0023   089   085   025    Pre-fail  Always       -       3464
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1224
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   252   252   051    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   252   252   015    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       5198
 10 Spin_Retry_Count        0x0033   252   252   051    Pre-fail  Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       216
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1217
181 Program_Fail_Cnt_Total  0x0022   100   100   000    Old_age   Always       -       2936813
183 Runtime_Bad_Block       0x0032   252   252   010    Old_age   Always       -       0
184 End-to-End_Error        0x0033   252   252   048    Pre-fail  Always       -       0
186 Unknown_Attribute       0x0032   252   252   000    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   252   252   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   252   252   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0002   055   047   040    Old_age   Always       -       45 (Min/Max 13/53)
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       90
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   082   082   000    Old_age   Always       -       187729
194 Temperature_Celsius     0x0002   055   047   000    Old_age   Always       -       45 (Min/Max 13/53)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   252   252   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       21481

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      5198         -
# 2  Extended offline    Completed without error       00%      4647         -
# 3  Short offline       Completed without error       00%      4644         -
# 4  Extended offline    Completed without error       00%      3622         -
# 5  Short offline       Completed without error       00%      3619         -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

SELF TEST

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus SpinPoint M8 (AFT)
Device Model:     ST750LM022 HN-M750MBB
Serial Number:    S2SUJ9AC509519
LU WWN Device Id: 5 0004cf 20798afa0
Firmware Version: 2AR10002
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Mon Jul 27 20:12:34 2015 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
     was never started.
     Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
     without error or no self-test has ever
     been run.
Total time to complete Offline
data collection:   (12480) seconds.
Offline data collection
capabilities:     (0x51) SMART execute Offline immediate.
     No Auto Offline data collection support.
     Suspend Offline collection upon new
     command.
     No Offline surface scan supported.
     Self-test supported.
     No Conveyance Self-test supported.
     Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
     power-saving mode.
     Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
     General Purpose Logging supported.
Short self-test routine
recommended polling time:   (   2) minutes.
Extended self-test routine
recommended polling time:   ( 208) minutes.
SCT capabilities:         (0x003d) SCT Status supported.
     SCT Error Recovery Control supported.
     SCT Feature Control supported.
     SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       13
  2 Throughput_Performance  0x0027   055   055   000    Pre-fail  Always       -       11454
  3 Spin_Up_Time            0x0023   089   085   025    Pre-fail  Always       -       3464
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1224
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   252   252   051    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   252   252   015    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       5198
 10 Spin_Retry_Count        0x0033   252   252   051    Pre-fail  Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       216
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1217
181 Program_Fail_Cnt_Total  0x0022   100   100   000    Old_age   Always       -       2936813
183 Runtime_Bad_Block       0x0032   252   252   010    Old_age   Always       -       0
184 End-to-End_Error        0x0033   252   252   048    Pre-fail  Always       -       0
186 Unknown_Attribute       0x0032   252   252   000    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   252   252   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   252   252   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0002   055   047   040    Old_age   Always       -       45 (Min/Max 13/53)
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       90
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   082   082   000    Old_age   Always       -       187729
194 Temperature_Celsius     0x0002   055   047   000    Old_age   Always       -       45 (Min/Max 13/53)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   252   252   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       21481

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      5198         -
# 2  Extended offline    Completed without error       00%      4647         -
# 3  Short offline       Completed without error       00%      4644         -
# 4  Extended offline    Completed without error       00%      3622         -
# 5  Short offline       Completed without error       00%      3619         -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

PERFORM TESTS

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus SpinPoint M8 (AFT)
Device Model:     ST750LM022 HN-M750MBB
Serial Number:    S2SUJ9AC509519
LU WWN Device Id: 5 0004cf 20798afa0
Firmware Version: 2AR10002
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 6
Local Time is:    Mon Jul 27 20:12:34 2015 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
     was never started.
     Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
     without error or no self-test has ever
     been run.
Total time to complete Offline
data collection:   (12480) seconds.
Offline data collection
capabilities:     (0x51) SMART execute Offline immediate.
     No Auto Offline data collection support.
     Suspend Offline collection upon new
     command.
     No Offline surface scan supported.
     Self-test supported.
     No Conveyance Self-test supported.
     Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
     power-saving mode.
     Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
     General Purpose Logging supported.
Short self-test routine
recommended polling time:   (   2) minutes.
Extended self-test routine
recommended polling time:   ( 208) minutes.
SCT capabilities:         (0x003d) SCT Status supported.
     SCT Error Recovery Control supported.
     SCT Feature Control supported.
     SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   100   051    Pre-fail  Always       -       13
  2 Throughput_Performance  0x0027   055   055   000    Pre-fail  Always       -       11454
  3 Spin_Up_Time            0x0023   089   085   025    Pre-fail  Always       -       3464
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1224
  5 Reallocated_Sector_Ct   0x0033   252   252   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002f   252   252   051    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   252   252   015    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       5198
 10 Spin_Retry_Count        0x0033   252   252   051    Pre-fail  Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       216
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1217
181 Program_Fail_Cnt_Total  0x0022   100   100   000    Old_age   Always       -       2936813
183 Runtime_Bad_Block       0x0032   252   252   010    Old_age   Always       -       0
184 End-to-End_Error        0x0033   252   252   048    Pre-fail  Always       -       0
186 Unknown_Attribute       0x0032   252   252   000    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   252   252   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   252   252   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0002   055   047   040    Old_age   Always       -       45 (Min/Max 13/53)
191 G-Sense_Error_Rate      0x0022   100   100   000    Old_age   Always       -       90
192 Power-Off_Retract_Count 0x0022   252   252   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   082   082   000    Old_age   Always       -       187729
194 Temperature_Celsius     0x0002   055   047   000    Old_age   Always       -       45 (Min/Max 13/53)
195 Hardware_ECC_Recovered  0x003a   100   100   000    Old_age   Always       -       0
196 Reallocated_Event_Count 0x0032   252   252   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   252   252   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   252   252   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x002a   100   100   000    Old_age   Always       -       21481

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      5198         -
# 2  Extended offline    Completed without error       00%      4647         -
# 3  Short offline       Completed without error       00%      4644         -
# 4  Extended offline    Completed without error       00%      3622         -
# 5  Short offline       Completed without error       00%      3619         -

Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Completed [00% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



#13 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:05:09 AM

Posted 28 July 2015 - 03:03 AM

Looks like it's not a HDD issue.

Let us see if this scanner can get through.

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When update is complete, click Malware Scan. When asked if you want the scanner to scan for Potentially Unwanted Programs, click Yes. Emsisoft Emergency Kit will start scanning.
  • When the scan is completed click Quarantine selected objects. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop and post the contents in your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
Let me know if it works or not.

Regards,
Alex

#14 Billyyank

Billyyank
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:09 AM

Posted 28 July 2015 - 11:07 AM

I'm posting this from my iPad because the laptop has been taken ransom. While I was downloading the Emisoft program a pop up window appeared that said the windows license has expired and my computer is now locked, telling me to call an 800 number. I'm now on the phone with HP (not the 800 given) to get this ransomware taken off.

What kind of link did you give me? I'm following your directions trying to get these adware issues sorted out and now my computer has been taken ransom! Thanks for nothing!

Edited by Billyyank, 28 July 2015 - 11:09 AM.


#15 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:05:09 AM

Posted 28 July 2015 - 11:13 AM

That popup you got is from the adware you have - it has nothing to do with Emsisoft Emergency Kit.

No need to panic, just hit Ctrl + Alt + Delete and kill the browser, that will turn off the popup.

After that try to download Emsisoft Emergency Kit again.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users