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How do I scan Windows 7 64--bit in the safe mode ?


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#1 Claudis

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Posted 23 July 2015 - 08:22 PM

Greetings to all, How do I scan Windows 7 64--bit in the safe mode ?
 
Mod Edit:  Merged topics - Hamluis.
 
 How do I clean Internet Explorer in Windows 7 64--bit ?
 
Thank you. Claudis

Edited by hamluis, 24 July 2015 - 08:26 AM.


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#2 pcpunk

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Posted 23 July 2015 - 08:47 PM

Not sure exactly what you want to do but maybe this will help.  You might need to visit the Am I Infected Section to learn how to run/use malware tools to keep these things clean.

 

http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11

 

https://support.microsoft.com/en-us/kb/923737

 

http://www.bleepingcomputer.com/forums/t/44694/slow-computer/


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#3 pcpunk

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Posted 23 July 2015 - 08:55 PM

Claudis, it's good if you give a little more description as to what you are trying to do, here is a link to a post that might help you:

 

http://www.bleepingcomputer.com/forums/t/583670/tool-removals/page-3#entry3768992


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#4 pcpunk

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Posted 23 July 2015 - 09:00 PM

This also might help:

 

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/


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#5 Condobloke

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Posted 23 July 2015 - 09:24 PM

or if you merely wish to reset IE to default settings...

 

To reset Internet Explorer settings

    Close all Internet Explorer and Windows Explorer windows that are currently open.
    Reopen Internet Explorer.
    Click the Tools button, and then click Internet options.
    Click the Advanced tab, and then click Reset. ...
    In the Reset Internet Explorer Settings dialog box, click Reset.


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#6 AlicePhoebe

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Posted 24 July 2015 - 03:14 AM

You can clean cookies by this:
On the Start screen, tap or click Internet Explorer to open Internet Explorer.
 
Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)
 
Tap or click Options, and then, under History, tap or click Select.
 
Select the Cookies check box, and then tap or click Delete.


#7 reckonankit

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Posted 24 July 2015 - 03:17 AM

You can boot your PC in safe mode and run micro soft security scanner on windows defender to check files effected from malware or viruses



#8 Union_Thug

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Posted 24 July 2015 - 07:30 AM

Clean what?



#9 dc3

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Posted 24 July 2015 - 02:07 PM

Clean IE from what?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 quietman7

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Posted 24 July 2015 - 08:33 PM

How do I scan Windows 7 64--bit in the safe mode ?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally start when Windows starts will not run.

Why use safe mode? The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using safe mode reduces the number of modules requesting files to only essentials which make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files when performing scans with anti-virus and anti-malware tools. In many cases, performing your scans in safe mode speeds up the scanning process. Scanning in safe mode was a recommended course of action years ago with many security scanners. This was before malware writers began to employ more sophisticated techniques to counter removal efforts in that mode and before we had programs like Malwarebytes which work effectively in normal mode.

Why not use safe mode? Some security tools like anti-rootkit scanners (ARKs) and scanning programs with anti-rootkit technology use special drivers which are required for the scanning and removal process. These tools are designed to work in normal mode because the drivers will not load in safe mode which lessens the scan's effectiveness. Other security tools are optimized to run from normal mode where they are most effective. For example, scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. Malwarebytes is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, Malwarebytes loses some effectiveness for detection and removal when used in safe mode because the program includes a special driver which does not work in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of such tools.

Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. If the malware is not related to a running process (i.e. malicious .dll) it probably will not make a difference performing a scan in normal or safe mode. A hidden piece of malware such as a rootkit which protects other malicious files and registry keys from deletion may not be detected in either mode without the use of special tools. Additionally, if the scanner you're using does not include definitions for the malware, then they may not detect or remove it regardless of what mode is used. If you're dealing with zero-day malware it's unlikely your anti-virus is going to detect anything. However, programs like Malwarebytes can detect zero-day malware and is one reason they are recommended to supplement your anti-virus software. Also keep in mind that there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible.

Generally I recommend performing a scan in normal mode unless that mode does not work or the tool is specifically intended for use in safe mode.
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#11 Claudis

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Posted 24 July 2015 - 08:36 PM

Clean IE from what?

My security software indicated that I needed to clean IE of something.Theere is no doubt that somehow there is something abnormal  Thank you. Claudis.



#12 pcpunk

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Posted 26 July 2015 - 03:51 PM

What security software? Brand, Free Version?

 

What did it ask you to clean? can you post a screenshot of what it is asking you to do?

 

Did it ask you to upgrade to a paid version to do to remove these things?

 

What is abnormal if anything?

 

Did you read any of those articles that I linked you to? or the Reset instructions that one member sugggested?

 

If you are not getting help I suggest that you download Malwarebytes and install it to your pc.   http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Then view these directions from that page to install and Run:

http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-malware-tutorial

 

You can also do this after install, as far as I know it is safe to do all this.  Go to Settings at Top > Then Detection and Protection at the side, and check the Scan For Rootkits.


Edited by pcpunk, 26 July 2015 - 03:51 PM.

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#13 quietman7

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Posted 26 July 2015 - 04:56 PM

"Scan for rootkits" is disabled by default since it increases the time required to perform a scan...see Why is scan for rootkit off by default?.
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#14 dc3

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Posted 26 July 2015 - 05:04 PM

Please do the following.
 
Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================
 
Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
Note:  The log may be very long.  You may need to break it into parts to post the whole log.

================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 26 July 2015 - 05:05 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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