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The previous system shutdown at was unexpected error


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3 replies to this topic

#1 Parity

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Posted 23 July 2015 - 03:55 PM

I've seen issues about this throughout Google and on these forums, but I would much rather have someone help me step to step to figure out what the problem is with these random freezes(causing my computer to shutdown-freeze). 

 

The freezes/random shutdowns only usually occur when I am away from my computer and it enters screensaver/sleep mode etc. My power light stays on, but computer is frozen (causing me to hard reboot it holding the power switch). I also notice when my computer is frozen, my hardware light (orange) is completely off.

 

Sometimes my hardware light isn't a steady orange, sometimes it will come on and sometimes it will be off. 

 

I believe it's a dust build up issue in my fan/heat sink as I noticed here: http://www.laptoprepair101.com/laptop-runs-hot-turns-off-freezes/

 

Should

 

This is the error that caused it, but unsure how to fix it as it doesn't have a specific reason for what happened. 

 

EventLog

 

Event ID: 6008

 

Level: Error

 

The previous system shutodwn at 8:30:17 AM on 7.23.2015 was unexpected. 

 

I recently had this issue and caused myself to do a clean/wipe out my entire computer and reinstall Windows 7 again to see if that would help at all, but it still seems to come back.

 

All my drivers are up to date.

 

I have a Sony Vaio Windows 7 Home Premium Laptop

 

Graphics card VPCF236FM

 

i7 processor 

 

Lots of RAM/space etc.


Edited by Parity, 23 July 2015 - 04:01 PM.


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#2 hamluis

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Posted 23 July 2015 - 04:05 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Parity

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Posted 23 July 2015 - 06:00 PM

Here's the file you told me to paste. 
 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Garrett (administrator) on 23-07-2015 at 17:58:16
Running from "C:\Users\Garrett\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: VPCF236FM Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (07/23/2015 05:52:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/23/2015 02:56:25 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of Product Certificate failed. hr=0xC004C003 Sku Id=9f83d90f-a151-4665-ae69-30b3f63ec659

 

Error: (07/23/2015 02:56:25 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. hr=0xC004C003

 

Error: (07/23/2015 02:15:08 PM) (Source: OverwolfUpdater) (User: )
Description: Service cannot be started. An instance of the service is already running

 

Error: (07/23/2015 02:15:08 PM) (Source: OverwolfUpdater) (User: )
Description: Service cannot be started. The handle is invalid

 

Error: (07/23/2015 02:10:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/23/2015 07:35:18 AM) (Source: OverwolfUpdater) (User: )
Description: Service cannot be started. An instance of the service is already running

 

Error: (07/23/2015 07:35:18 AM) (Source: OverwolfUpdater) (User: )
Description: Service cannot be started. The handle is invalid

 

Error: (07/23/2015 07:30:22 AM) (Source: OverwolfUpdater) (User: )
Description: Service cannot be started. An instance of the service is already running

 

Error: (07/23/2015 07:30:21 AM) (Source: OverwolfUpdater) (User: )
Description: Service cannot be started. The handle is invalid

 

System errors:
=============
Error: (07/23/2015 05:52:37 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\IWMSSvc.dll
Error Code: 258

 

Error: (07/23/2015 05:52:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Spooler service.

 

Error: (07/23/2015 05:51:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:21:13 PM on ‎7/‎23/‎2015 was unexpected.

 

Error: (07/23/2015 02:18:59 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error: %%5

 

Error: (07/23/2015 02:18:52 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: %%5

 

Error: (07/23/2015 02:09:57 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\IWMSSvc.dll  Error Code: 258

 

Error: (07/23/2015 02:08:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:30:17 AM on ‎7/‎23/‎2015 was unexpected.

 

Error: (07/23/2015 06:10:48 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VSNService service.

 

Error: (07/22/2015 08:16:43 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error:  %%1053

 

Error: (07/22/2015 08:16:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device Service service to connect.

 

Microsoft Office Sessions:
=========================
Error: (07/23/2015 05:52:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/23/2015 02:56:25 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004C0039f83d90f-a151-4665-ae69-30b3f63ec659

 

Error: (07/23/2015 02:56:25 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004C00300010001(0x00000000, 14:56:24:992 - http://go.microsoft.com/fwlink/?LinkID=88340)
00020001(0x00000000, 14:56:24:992)
00030001(0x00000000, 14:56:24:992 - http://go.microsoft.com)
00030002(0x00000000, 14:56:24:992 - 1)
00020005(0x00000000, 14:56:24:992 - 0)
0002000C(0x00000000, 14:56:25:115 - 302)
0002000E(0x00000000, 14:56:25:115 - https://activation.sls.microsoft.com/slpkc/SLCertifyProduct.asmx)
00020001(0x00000000, 14:56:25:115)
00030001(0x00000000, 14:56:25:115 - https://activation.sls.microsoft.com)
00030002(0x00000000, 14:56:25:115 - 1)
00020005(0x00000000, 14:56:25:115 - 0)
0002000C(0x00000000, 14:56:25:216 - 500)
00010002(0x8004FC01, 14:56:25:216 - <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>SoapException</faultstring><detail><HRESULT>0xC004C003</HRESULT><Messages><Message>103 (Activation) - [PA Product key blocked.  ---&gt; Product key blocked]</Message></Messages></detail></soap:Fault></soap:Body></soap:Envelope>)
00010003(0x8004FC01, 14:56:25:216)

 

Error: (07/23/2015 02:15:08 PM) (Source: OverwolfUpdater)(User: )
Description: Service cannot be started. An instance of the service is already running

 

Error: (07/23/2015 02:15:08 PM) (Source: OverwolfUpdater)(User: )
Description: Service cannot be started. The handle is invalid

 

Error: (07/23/2015 02:10:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (07/23/2015 07:35:18 AM) (Source: OverwolfUpdater)(User: )
Description: Service cannot be started. An instance of the service is already running

 

Error: (07/23/2015 07:35:18 AM) (Source: OverwolfUpdater)(User: )
Description: Service cannot be started. The handle is invalid

 

Error: (07/23/2015 07:30:22 AM) (Source: OverwolfUpdater)(User: )
Description: Service cannot be started. An instance of the service is already running

 

Error: (07/23/2015 07:30:21 AM) (Source: OverwolfUpdater)(User: )
Description: Service cannot be started. The handle is invalid

 

=========================== Installed Programs ============================

Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Advanced SystemCare 8 (HKLM-x32\...\Advanced SystemCare 8_is1) (Version: 8.3.0 - IObit)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Driver Booster 2.4 (HKLM-x32\...\Driver Booster_is1) (Version: 2.4 - IObit)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.89 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{98f335cd-0a32-4b3f-b74c-ef9480e834f0}) (Version: 10.0.27 - Intel® Corporation) Hidden
Intel® PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation)
Intel® PROSet/Wireless WiMAX Software (HKLM\...\{5C1DA3D9-F590-4317-A4FB-274F658E504B}) (Version: 6.05.0000 - Intel Corporation)
iTunes (HKLM\...\{6CF1A7E2-8001-4870-9F18-3C6CDD6FE9E3}) (Version: 12.2.1.16 - Apple Inc.)
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
NVIDIA 3D Vision Driver 353.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.30 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.5.11.45 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.5.11.45 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.30 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.87.58.0 - Overwolf Ltd.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7541 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.5.11.45 - NVIDIA Corporation) Hidden
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.6.0 - Synaptics Incorporated)
VAIO Health Report (HKLM-x32\...\VAIO Health Report1.0) (Version: 1.0 - Sony Electronics)
VAIO Smart Network (HKLM-x32\...\{0899D75A-C2FC-42EA-A702-5B9A5F24EAD5}) (Version: 3.10.2.08270 - Sony Corporation)
VAIO Update (HKLM-x32\...\{9FF95DA2-7DA1-4228-93B7-DED7EC02B6B2}) (Version: 7.0.1.02280 - Sony Corporation)
VSNx64 (HKLM\...\{F2611404-06BF-4E67-A5B7-8DB2FFC1CBF6}) (Version: 1.0.0 - Sony Corporation) Hidden
VSNx86 (HKLM-x32\...\{A49A517F-5332-4665-922C-6D9AD31ADD4F}) (Version: 1.0.0 - Sony Corporation) Hidden
VU5x64 (HKLM\...\{6B7DE186-374B-4873-AEC1-7464DA337DD6}) (Version: 1.1.0 - Sony Corporation ) Hidden
VU5x86 (HKLM-x32\...\{9D12A8B5-9D41-4465-BF11-70719EB0CD02}) (Version: 1.1.0 - Sony Corporation ) Hidden
Windows Driver Package - Realtek (RTL8167) Net  (04/21/2011 7.044.0421.2011) (HKLM\...\BF3DF29FDD6B622C311A7DE6464AA9B597D791A1) (Version: 04/21/2011 7.044.0421.2011 - Realtek)
Windows Driver Package - Ricoh Company MS Host Controller (12/24/2010 6.13.10.25) (HKLM\...\95010B497C1DFEC62132F796273E6920E538715F) (Version: 12/24/2010 6.13.10.25 - Ricoh Company)

 

========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 8173.22 MB
Available physical RAM: 5427.52 MB
Total Virtual: 16344.64 MB
Available Virtual: 13251 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:698.54 GB) (Free:643.64 GB) NTFS

 

========================= Users: ========================================

User accounts for \\GARRETTS_PC

Administrator            Garrett                  Guest                   

**** End of log ****

 

Speccy snapshot:  http://speccy.piriform.com/results/wdHcWhbmbc6dDnfkvS6X2wr


Edited by hamluis, 23 July 2015 - 06:39 PM.


#4 hamluis

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Posted 23 July 2015 - 07:03 PM

Well...it looks to me as if your Windows install is failing activation...and your system does not like the Overwolf program.

 

Your install reflects a date of 16 Jul 2015.

 

My guess is that you need to contact Microsoft and resolve activation issues before doing anything else.

 

Error: (07/23/2015 02:56:25 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. hr=0xC004C003

 

Louis






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