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I Sat On My Laptop

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2 replies to this topic

#1 2pmintheAM


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Posted 23 July 2015 - 12:05 PM

So.. about a week ago I placed my laptop on my car seat so I wouldn't forget it.. again, and I accidentally sat on it.. OOPS.
Here's what happened:
1. There's a now a small little scuff on the screen, that is only barely visible when dark colors are displayed behind it.
2. The hinge, only when pulling the screen TOWARD me, is a little weaker than it used to be.
Touch screen and everything else still work perfect.
The hinge I believe it weak because on the right side, it appears to be somewhat, loser, than the left side.
I reached out to ASUS about the hinge issue, I didn't mention the small scuff on the display, nor did I mention I accidentally sat on the laptop.
I was told the laptop would be repaired within 5 days after shipping it in, UNLESS PHYSICAL DAMAGE IS DISCOVERED.
Do you think if I sent it in, ASUS would fix the hinge issue, and not sent it back saying "Physical Damage Was Discovered". Or even better, to fix the hinge do you think they would replace the entire display, which would also fix the minor scuff on the display I didn't even mention to ASUS? 
OH ALSO: My laptop is an ASUS UX303LA
I feel bad potentially trying to abuse their warranty policy, but I spent so much money on a good laptop for college ):
-Oh also, I apologize if this is the incorrect thread, I looked at every thread title and decided this was as close as I could get!

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#2 YeahBleeping


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Posted 23 July 2015 - 12:19 PM

There's really no way for us to tell you whether they will ' discover ' possible physical damage and at worst 'charge you or not fix it'.  I CAN tell you that honesty is usually the best policy.  Karma and all ... The hinge itself is not physically part of the display so they can replace a hinge without replacing the display.  Good Luck !

Edited by YeahBleeping, 23 July 2015 - 12:19 PM.

#3 boopme


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Posted 23 July 2015 - 12:24 PM

Duplicate with more replies here. Closed this one.



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