How can I find out what is crashing my system when it is just freezing and not providing a dump file / error?
This just started happening yesterday. Wow freezes, monitor goes black like its lost signal, sound freezes/stutters, whenever I'm in the game for about 5 minutes. This is not a crash that produces an error log which is why I'm having a helluva time tracking it down. I have to manually 4 second hold power. Otherwise the computer seems to be working fine with no lockups other than in game. I've tried other games, not as graphics demanding as wow is, but no issues at all.
The only "new" things in my computer was the update that WoW pushes every Tuesday. Over the previous week or two, the graphics driver had updated. I went into Event Viewer and also saw an error I had seen several months prior when I suddenly started having random shut down for no reason issues, involving a Syswow64 driver (kbdcap.sys). But I also noticed that those driver errors were occuring even when my system was stable and able to play the game. I also saw a possibility that the new driver was causing lockups and should be rolled back. "Rollback" wasn't an option (grayed out), so I uninstalled and reinstalled a different driver, same result.
I am in the middle of full blown tinker-itis and need some help/direction. Usually I can just sleep on it, and my brain figures it out for me. Not this time. I'm super overwhelmed because everything I've tried hasn't worked.
Main issues to be resolved: 1. Wanna play WoW
Side issues I'd like to resolve:
2. How do I get rid of the event error for kbdcap.sys since I don't know what device/manufacturer it is connected to. \SystemRoot\SysWow64\Drivers\kbdcap.SYS has been blocked from loading due to incompatibility with this system.
3. LogmeIn error removal and program removal if possible/necessary. (I read that this can interfere in how windows passes graphics to the gpu). The LogMeIn Kernel Information Provider service failed to start due to the following error: The system cannot find the path specified. (There is nothing in the folder, which could be why lol)
Steps I've already taken in the last 2 days, in the order that I've performed them, with the game still hanging after each fix (all prompts were elevated):
Ran WoW automatic repair tool (x4)
Did a system restore to the 16th (the earliest restore point I had)
Ran a stress test on my graphics cards. It did fine.
Ran Full scan with Malware Bytes. Nothing found.
Removed kbdcap.sys which then caused my wireless keyboard (Logitech MK700/MK710) and wired, gaming mouse (RedDragon Perdition) to become unresponsive. Did a system restore back to the 16th.
Disabled all unnecessary programs from startup via msconfig.
Ran a Disk Check of the entire drive. No errors.
Ran a System File Check. No errors.
Ran Farbar Recovery. Nothing to fix (see attached)
Reinstalled WoW, it lasted 7 minutes instead of 5 before crashing.
Your help, opinions, expertise, would be very welcome.
Edited by hamluis, 23 July 2015 - 08:57 AM.
Moved from Win 7 to Malware Removal Logs - Hamluis.