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Hundreds of Iexplorer.exe in task manager, now what?


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6 replies to this topic

#1 Peter2015

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Posted 22 July 2015 - 11:32 PM

There are literally hundreds of Iexplorer running and they keep coming. They go away with a reboot, but always come back. Usually small 120KB or so. I have tried a few things, anti virus scans, adware and malware scans. I have Zonealarm Pro antivirus and firewall. Ideas anyone? Thanks.



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#2 Firehouse

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Posted 23 July 2015 - 05:22 AM

Hello,
 
please download MiniToolBox by Farbar and save it to your desktop.
 
Run tool as Administrator and make sure that these options are checked :
 

  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed Programs

Post log here .
 
Step 2
 
Download TFC by OldTimer and save it to your desktop.
 
Run it as Administrator and click on Start button.
 
If programs need restart, allow it to do so.
 
NOTE: IF your desktop disappears, don't panic, it's normal.

 

Step 3

 

Scan with Malwarebytes AntiRootkit
 
Please download MBAR and save it to your desktop.
 
Run tool as Administrator, tool will extract itself, and then launch.
 
Click Next to accept terms and conditions, and click Update to obtain latest definitions.
 
If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !
 
Program will ask you to restart, allow it to do so.

Note: If you're experiencing internet connection issues or other anomalies after running MBAR and removal of rootkits, it is recommended to run fixdamage.exe located inside mbar folder. Run it as Administrator and press Y if asks you do you want to continue.

 

Step 4

 

Scan with Norton Power Eraser

CAUTION: NPE uses aggressive methods to detect and remove malware,so do not touch any of settings !

Download NPE.exe and save it to your desktop.

Run the tool as Administrator,accept license agreement,and click big Scan button.

Program will ask you to reboot to continue scanning (includes rootkit scan),so allow it to restart.

After restart program will automatically launch itself and start scanning. Scanning takes 5-10,so be patient !

If malware is detected,make sure that Create restore point option is checked,if yes click Fix button. To remove infections,click on Restart now to complete removal.



#3 Peter2015

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Posted 23 July 2015 - 07:13 PM

Here is minitoolbox log:

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Franny (administrator) on 23-07-2015 at 16:53:52
Running from "C:\Users\Franny\Desktop\Fixing Fran Computer - Part Two"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite L675 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.1.151 - Adobe Systems, Inc.)
ATI Catalyst Install Manager (HKLM\...\{B5896016-3143-B94F-585D-DF75DAF1D879}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 2003647742.48.56.10816746 - Audible, Inc.)
BlackBerry Device Manager 7.0 (HKLM-x32\...\{4229F016-3A60-439E-B626-DE4BD457469F}) (Version: 7.0.0.40 - Research In Motion Ltd.) Hidden
BlackBerry Device Manager 7.0 (HKLM-x32\...\BlackBerry_HandheldManager) (Version: 7.0.0.40 - Research In Motion Ltd.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
C4700 (HKLM-x32\...\{B5978DF3-8A04-4F22-AF67-8CCE52E04B13}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.3.3 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.6.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.15.23 - Canon Inc.)
Canon MX490 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX490_series) (Version: 1.01 - Canon Inc.)
ccc-core-static (HKLM-x32\...\{F9FABC27-A955-4EDC-7732-F5BADB80F546}) (Version: 2010.0315.1050.17562 - ATI) Hidden
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.3.88 - DivX, LLC)
Dropbox (HKCU\...\Dropbox) (Version: 2.6.2 - Dropbox, Inc.)
Facebook Messenger 2.1.4814.0 (HKLM-x32\...\{7204BDEE-1A48-4D95-A964-44A9250B439E}) (Version: 2.1.4814.0 - Facebook)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.89 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart C4700 All-in-One Driver Software 14.0 Rel. 6 (HKLM\...\{68550918-63B5-4762-85CB-3C160AA4B213}) (Version: 14.0 - HP)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.7.1002 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM-x32\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.01.01.1007 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
iTunes (HKLM\...\{7FCDABCC-1A1E-4D61-909D-BA9495172774}) (Version: 11.0.3.42 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Last.fm Scrobbler 2.1.36 (HKLM-x32\...\LastFM_is1) (Version:  - Last.fm)
Magellan Communicator (HKLM-x32\...\{0FD5FD0B-4BA6-47A1-99C3-F8A964C3CCA5}) (Version: 1.15.020 - Magellan Navigation, Inc.) Hidden
Magellan Communicator (HKLM-x32\...\InstallShield_{0FD5FD0B-4BA6-47A1-99C3-F8A964C3CCA5}) (Version: 1.15.020 - Magellan Navigation, Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft Money Plus (HKLM-x32\...\Money2008b) (Version: 17 - Microsoft)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001A-0000-0000-0000000FF1CE}_OUTLOOK_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Outlook 2007 (HKLM-x32\...\OUTLOOK) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{48C0866E-57EB-444C-8371-8E4321066BC3}) (Version: 140.0.215.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Print To Go 1.0 (HKLM-x32\...\{E3A2E1A6-ABF5-4B67-AC74-9078E22A39E7}) (Version: 1.0.161.0 - Research In Motion) Hidden
Print To Go 1.0 (HKLM-x32\...\Print_To_Go) (Version: 1.0.161.0 - Research In Motion)
PS_AIO_06_C4700_SW_Min (HKLM-x32\...\{537DB9D6-1AB1-4CE9-8DE7-312256B49A98}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.13.112.2010 - Realtek)
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.5992 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6069 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0013 - REALTEK Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
ShufflePlusVLOI (HKLM-x32\...\{0A80329D-1B59-4F10-8D1D-924C59B2840B}) (Version: 1.00.0000 - Your Company Name) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.11 - TOSHIBA CORPORATION)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 - TOSHIBA CORPORATION)
TOSHIBA Speech System Applications (HKLM-x32\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version: 1.00.2518 - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM-x32\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM-x32\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA Web Camera Application (HKLM-x32\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version: 1.1.1.15 - TOSHIBA Corporation)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-001A-0000-0000-0000000FF1CE}_OUTLOOK_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Utility Common Driver (HKLM-x32\...\{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.52.1C - TOSHIBA) Hidden
Utility Common Driver (HKLM-x32\...\InstallShield_{12688FD7-CB92-4A5B-BEE4-5C8E0574434F}) (Version: 1.0.52.1C - TOSHIBA) Hidden
VantagePoint (HKLM-x32\...\{1D21ED4F-3C5E-45C3-9795-8C8CB2AB31DC}) (Version: 2.43.0000 - Magellan Navigation, Inc.) Hidden
VantagePoint (HKLM-x32\...\InstallShield_{1D21ED4F-3C5E-45C3-9795-8C8CB2AB31DC}) (Version: 2.43.0000 - Magellan Navigation, Inc.)
VC 9.0 Runtime (HKLM-x32\...\{02E89EFC-7B07-4D5A-AA03-9EC0902914EE}) (Version: 1.0.0 - Check Point Software Technologies Ltd) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VNC Enterprise Edition E4.4.2 (HKLM\...\RealVNC_is1) (Version: E4.4.2 (r13117) - RealVNC Ltd.)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
WinRAR 4.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.01.0 - win.rar GmbH)
ZoneAlarm Antivirus (HKLM-x32\...\{043A5C25-EC0E-4152-A53B-73065A4315DF}) (Version: 13.4.261.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Antivirus (HKLM-x32\...\ZoneAlarm Antivirus) (Version: 13.4.261.000 - Check Point)
ZoneAlarm Firewall (HKLM-x32\...\{537317B1-FB59-4578-953F-544914A8F25F}) (Version: 13.4.261.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security (HKLM-x32\...\{9A121E1B-1E87-4F37-BC9C-F8D073047942}) (Version: 13.4.261.000 - Check Point Software Technologies Ltd.) Hidden

**** End of log ****

working on next step.



#4 Peter2015

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Posted 23 July 2015 - 08:07 PM

Step two: TFC won't finish. It empties temp files from other profiles then hangs on the current profile. Going to move on to step three.



#5 Peter2015

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Posted 23 July 2015 - 09:38 PM

Step 3:

Worked fine, didn't find any rootkits or anything

Step 4:

NPE found a couple things and fixed them. No log, sorry. It found a system setting error and a DLL file issue. Should have written it down.

 

I will keep an eye on the task manager for extra Iexplorers. Thanks for your help.



#6 Firehouse

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Posted 26 July 2015 - 10:15 AM

Uninstall Google Toolbar. Is ZoneAlarm purchased or  trial ?



#7 Peter2015

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Posted 26 July 2015 - 12:13 PM

Google tool bar uninstalled (why?) and Zonealarm Pro suite is a three year subscription. 






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