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System Problems?


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#1 one1nee

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Posted 22 July 2015 - 11:06 AM

Mod Edit:  Split from  http://www.bleepingcomputer.com/forums/t/483046/checking-file-system-in-c/ - Hamluis.

 

* If you have Spyware Doctor installed, uninstall it.
* If you have ZoneAlarm installed, open it, click the "Overview" tab, then select "Preferences", and UNcheck the "Protect ZA Client" check box.


Click Start and in "Start search" type
cmd
Hold SHIFT and CTR key, press Enter.
At the prompt in the Command window, type the following commands, pressing "Enter" after each one:
Please, note the spaces.

* chkntfs /d <--- (This will reset autocheck options to default...will come back invalid on some installations)
* chkntfs /c C: <--- (This will allow checking the specified drive )
* chkntfs /x C: <--- (The x switch tells Windows to NOT check the specified drive on the next boot)


At this point, restart your computer, it will not do a chkdsk and will boot directly to Windows.


This next step is important as this is where the Dirty Bit will be unset.

Click Start, then Run, type cmd in the Open box and click "OK".
At the command prompt, type the following, pressing "Enter" after each one:
Again, note the spaces.

* chkdsk /f /r C: <--- (To manually run a full chkdsk operation on the specified drive)
* Y <--- (To accept having it run on the next boot)


This should take you through 5 stages of the scan and will unset the Dirty Bit.
Be patient...this is a very thorough check and will take quite a while.

Finally, when the chkdsk operation has completed, type:
fsutil dirty query C:
press "Enter", and Windows will confirm that the Dirty Bit is not set on that drive.

Reboot again and see if chkdsk still runs on startup.

Hi Broni. Before please pardon me for my poor English. I've followed your steps, and it show Voume - C: is Dirty. Then i follow the next steps right until :

* chkntfs /d -> click enter and it show C:\Windows\system32> so i typed :
* chkntfs /c C: ---> click enter and it show C:\Windows\system32> so i typed :
* chkntfs /x C: ---> it show 'The type of the file system is NTFS. Cannot lock current drive.'

 

and below it it shows this ;

'Chkdsk cannot run because the volume is in use by another process. Would you like to shcedule this volume to be checked next time the system restarts? (Y/N)' -> i typed 'Y' and it shows :

 

"This volume will be checked the next time the system restarts.

C:\Windoes\system32>_"

 

the i restart and it back to the black screen which said it checking the file system on C:

 

But the problem is it didnt do the checking, after it said 'Window will now check the disk'  it said this :

"Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feauture from the control panel to restore the system to a point prior to the recent software package installation.

An usnpecified error occured (766f6c756d652e63 3f1)."

 

The problem is, as far as i remember i didnt insalled any new program recently. All i remember was i did update for Flashplayer on July 15th adn Adobe Reader on July 17th. So i did the system restore and it informed me the point for system restore was today (July 22nd) at 1.59 AM, which as far as i remember i didnt even installed/update anything.

 

But then in the system restore point, i click 'Next' but it informed me this :

"The disk Local Disk (C:) has errors.

 Windows has detected file system corruption on Local Disc (C:). You must check the disk for errors before it can be restored."

 

But when i check the disk for errors it said :

 

"Windows cant check the disk while it's in use

Do you want to check the hard disk errors the next time you start your computer?"

 

i click 'Schedule disk check' but nothing happened, so i manually restart my laptop, and it bring me to the black screen of "checking file system on C

Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feauture from the control panel to restore the system to a point prior to the recent software package installation.

An usnpecified error occured (766f6c756d652e63 3f1)."

 

please help me. i'm so desperate here. and since i'm not really understand computer tech, so i'm helpless.

 

Thank you.

Wan Nee


Edited by hamluis, 22 July 2015 - 02:28 PM.
PM sent new OP - Hamluis.


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#2 hamluis

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Posted 22 July 2015 - 12:30 PM

Do you have a Windows 7 install disk?

 

System manufacturer and model?

 

Louis



#3 one1nee

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Posted 22 July 2015 - 01:10 PM

hi hamluis.

Unfortunately, no. i dont have the disk, as i got this computer as present around 6 years ago, so i dont really remember if it came with the disc or not. and due heavy flood in my city few years back, i have to dump lots of stuff, and the box that came with the laptop was one of them since it was badly broken by the flood. And also, my cd rom cant be used (it can read any CD i inserted). so i might have it but mindlessy dumped it since i thought it wont have any use for me coz my cd rom cant be used, or i might not have it since the beginning. I'm sorry i cant really rememeber. coz at that time all i know was just the laptop can be use or not.

 

i tried google, and someone suggest to did SFC /SCANNOW, and i did just now and it came back with "Windows Resource Protection did not find any integrity violations.

 

i still can access files in my C: drive just fine, it just it seems slow when i open internet (Mozilla Firefox). as i remember maybe around last week, was the beginning i got the checking file system thingy happened (it was happened several times before, but it never came as a problem, it just did the checking until 3 stages and then just logged directly to windows. Nothing else happened, just seems like a regular automatic checking.). But when it happened last week, it still can checking thru 3 stages and looged in to windows normally. it just today i realise the error message ("Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feauture from the control panel to restore the system to a point prior to the recent software package installation.

An unspecified error occured (766f6c756d652e63 3f1).")

 

and, pardon me, i'm not really understand what did you mean with "System manufacturer and model?", as i'm not really understand computer thingy. i mostly use my laptop just to browse websites that i used to brows everyday and watch movie/drama files i downloaded. But i search my laptop System Information, it said System Manufacturer Hewlett-Packard. My laptop is Compaq Presario CQ40. Intel core 2 Duo T6500-2.1GHZ. System type 32 bit operating system, 2.00 GB RAM.

 

Really pardon me, i'm in panic right now, coz i'm really hoping this wont mean that my HDD was failure and i has to changed it (as far as i know it was just as same as changed to a new laptop), so i'm hoping i cant get other solutions for this problem.. and i hardly even understand any suggestions in some websites. But this site was the one that i can understand the steps..

 

thank you


Edited by one1nee, 22 July 2015 - 02:47 PM.


#4 hamluis

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Posted 22 July 2015 - 02:18 PM

I thought that you were unable to boot...but do the following since you can, please.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 one1nee

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Posted 22 July 2015 - 02:20 PM

update :

 

just shut down the laptop but the "Checking file system in C:" didnt appear, it just went right to the windows. Tried for 3 times, and the Checking file system in C didnt appear at all. Checking "fsutil dirty query C:" and the result still said 'show Voume - C: is Dirty". Tried to follow all the steps mentioned by Broni above, and the result just the same as before:

"Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feauture from the control panel to restore the system to a point prior to the recent software package installation.

An usnpecified error occured (766f6c756d652e63 3f1)."

 

the only thing that different was, now when i turn my laptop back on, the "Checking file system in C:" didnt appear again.



#6 hamluis

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Posted 22 July 2015 - 02:29 PM

Please...provide the data requested in Post #4 of this topic and forget about checking the disk (for now).

 

Louis



#7 one1nee

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Posted 22 July 2015 - 02:38 PM

Dear Hamluis,

 

didnt see your post before i post my update. And thank you for creating the new topic. Was confused when it was closed and i dont know why. As i mentioned, computer isnt really my forte =)

 

Here is the result from MiniToolBox :

MiniToolBox by Farbar  Version: 01-07-2015
Ran by maria (administrator) on 23-07-2015 at 02:22:17
Running from "C:\Users\maria\Desktop"
Microsoft Windows 7 Ultimate   (X86)
Model: Compaq Presario CQ40 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================
Application errors:
==================
Error: (07/22/2015 10:02:16 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Adobe Refresh Manager -- Error 1606.Could not access network location %APPDATA%\.

Error: (07/22/2015 10:02:16 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Adobe Refresh Manager -- Error 1606.Could not access network location %APPDATA%\.

Error: (07/20/2015 08:57:37 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c0f48fbb-c869-4ee5-bbfe-2458781733e9}

Error: (07/20/2015 02:30:11 AM) (Source: Application Error) (User: )
Description: Faulting application name: mplayerc.exe, version: 6.4.9.1, time stamp: 0x489c398a
Faulting module name: splitter.ax, version: 1.8.122.18, time stamp: 0x47ee6366
Exception code: 0xc0000005
Fault offset: 0x0001770b
Faulting process id: 0x1170
Faulting application start time: 0xmplayerc.exe0
Faulting application path: mplayerc.exe1
Faulting module path: mplayerc.exe2
Report Id: mplayerc.exe3

Error: (07/19/2015 07:19:14 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Adobe Refresh Manager -- Error 1606.Could not access network location %APPDATA%\.

Error: (07/19/2015 07:19:14 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Adobe Refresh Manager -- Error 1606.Could not access network location %APPDATA%\.

Error: (07/19/2015 00:38:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc60d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001af848
Faulting process id: 0xf7c
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3

Error: (07/06/2015 03:21:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.5.5443, time stamp: 0x5475dd5d
Faulting module name: mozalloc.dll, version: 34.0.5.5443, time stamp: 0x5475d664
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x1848
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (06/28/2015 03:10:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: mplayerc.exe, version: 6.4.9.1, time stamp: 0x489c398a
Faulting module name: splitter.ax, version: 1.8.122.18, time stamp: 0x47ee6366
Exception code: 0xc0000005
Fault offset: 0x0001770b
Faulting process id: 0x130
Faulting application start time: 0xmplayerc.exe0
Faulting application path: mplayerc.exe1
Faulting module path: mplayerc.exe2
Report Id: mplayerc.exe3

Error: (06/21/2015 06:55:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 2.2.1.0, time stamp: 0x00000004
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x0005e656
Faulting process id: 0x1da4
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3

System errors:
=============
Error: (07/22/2015 09:43:32 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error:
%%-2147416365

Error: (07/22/2015 02:12:17 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.


Error: (07/22/2015 02:12:17 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (07/22/2015 02:12:16 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (07/22/2015 02:12:16 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (07/21/2015 10:11:14 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (07/20/2015 09:01:13 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Error: (07/20/2015 09:01:13 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Error: (07/20/2015 08:58:10 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.


Error: (07/19/2015 00:33:08 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Acrobat.com (HKLM\...\{6421F085-1FAA-DE13-D02A-CFB412C522A4}) (Version: 2.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 2.0.0.0 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{31B9D218-FED2-4C6C-B19F-7294FFC130B0}) (Version: 18.0.0.180 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 18.0.0.180 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 18.0.0.203 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824144531}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Advertising Center (HKLM\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden
Apple Application Support (HKLM\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{0592EF96-69D8-4E4B-9CC9-88F58EA86F01}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM\...\avast) (Version: 10.3.2223 - AVAST Software)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
FileHippo.com Update Checker (HKLM\...\FileHippo.com) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hero DVD Player (HKLM\...\SthSDVD) (Version:  - )
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.3.194 - SurfRight B.V.)
iTunes (HKLM\...\{C197BC08-3D82-4651-8886-E68C21578A38}) (Version: 11.1.3.8 - Apple Inc.)
Java 8 Update 51 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.51.16 - Oracle Corporation) Hidden
K-Lite Mega Codec Pack 4.1.7 (HKLM\...\KLiteCodecPack_is1) (Version: 4.1.7 - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (HKLM\...\{90120000-00B2-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
MP3 Cutter 1.8 (HKLM\...\MP3 Cutter_is1) (Version:  - Aiv Software)
Nero 9 Lite (HKLM\...\{ad8f58ea-4804-49ee-b3cf-aeed31d8bfb1}) (Version:  - Nero AG)
Nero ControlCenter (HKLM\...\{BD5CA0DA-71AD-43DA-B19E-6EEE0C9ADC9A}) (Version: 9.0.0.1 - Nero AG) Hidden
Nero Installer (HKLM\...\{E8A80433-302B-4FF1-815D-FCC8EAC482FF}) (Version: 4.4.9.0 - Nero AG) Hidden
Nero Online Upgrade (HKLM\...\{C81A2FE0-3574-00A9-CED4-BDAA334CBE8E}) (Version: 1.3.0.0 - Nero AG) Hidden
Nero StartSmart (HKLM\...\{7748AC8C-18E3-43BB-959B-088FAEA16FB2}) (Version: 9.4.31.100 - Nero AG) Hidden
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
NirSoft BlueScreenView (HKLM\...\NirSoft BlueScreenView) (Version:  - )
Skype™ 6.3 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.3.105 - Skype Technologies S.A.)
Software Informer 1.0 BETA (HKLM\...\Software Informer_is1) (Version:  - Informer Technologies, Inc.)
SpywareBlaster 5.0 (HKLM\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
Video Download Toolbar (HKLM\...\Video Download Toolbar) (Version: 3.3.0.3 - )
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WinPatrol (HKLM\...\{4BB7A109-FDB5-45E3-9DB9-ECB2EA7B80EE}) (Version: 27.0.2013.0 - BillP Studios)
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
Yahoo! Messenger (HKLM\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Search Protection (HKLM\...\Yahoo! Search Defender) (Version:  - )
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )

========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 1978.96 MB
Available physical RAM: 812.69 MB
Total Virtual: 3957.91 MB
Available Virtual: 2523.48 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:48.73 GB) (Free:12.27 GB) NTFS
2 Drive d: (M_412_IA) (Fixed) (Total:184.05 GB) (Free:18.93 GB) NTFS

========================= Users: ========================================
User accounts for \\MARIA-PC

Administrator            Guest                    maria                    

**** End of log ****
 

 

and this is the link for Speccy you ask    http://speccy.piriform.com/results/aMibjeTKhSIXSlGQi437WXY

 

Thank you for helping me.


Edited by hamluis, 22 July 2015 - 05:28 PM.


#8 hamluis

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Posted 22 July 2015 - 05:32 PM

Please follow the below steps for running the chkdsk /r command from an elevated prompt.

 

Elevated Command Prompt - Windows 7 Help Forums - http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Louis



#9 one1nee

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Posted 22 July 2015 - 07:57 PM

Dear Louis,

 

Pardon me for just replying, since it was already dawn in here, so i just logged out and shut down my laptop. I've done the steps above and running the chkdsk /r, but just like before, it didnt do the checking, after it said 'Window will now check the disk'  it said this :

 

"Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feauture from the control panel to restore the system to a point prior to the recent software package installation.

An unspecified error occured (766f6c756d652e63 3f1)."

 

And like i mentioned before, the only thing that different is, now when i turn my laptop back, the "Checking file system in C:" didnt appear again. it just straight to Windows, like it usually did before.

 

Just for additioanl info, in one of the steps from "ContextMenu is causing..." link, it mentioned about power outage. Well, i dont know if there's connection or not, but i think before this problem occured, around last night (or 2 nights ago since its already new day in here), i was fallen asleep while my laptop still running, when i woke up and realized i hasnt turn off my laptop, in my sleepy state, i shut down my computer like usual, and i accidentally turn off the power outlet that connect my computer after i heard my laptop has turned off.. but at the time i'm not really sure if it hasnt full turn off or not, but since i have heard the sound that i usually heard when my laptop has turn off, so i wasnt really thinking anything and just go back to sleep. And after i come back home from work yesterday, i turn on the laptop and that was when i notice the "Checking file in system C:" failed to checking the system (it didnt do the 3 stages of checking like it usually did when the windows check the C).

 

I dont know if this could be another info or it was just me being paranoid. Coz like i said, i havent installed any software recently. I just did the plug in update for Adobe Reader and Flashplayer and i did it after checking with Mozilla plug in page here -> https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update before i did the update.

 

But from the plugin check in the Mozilla, i noticed there are 4 plug ins that said are up to date : Adobe Flash Player, VLC Multimedia Plug-In, Adobe Reader, and Java Runtime Environment. I remember i have updated Adobe Flash Player and Adobe Reader on July 15th and 17th, like i mentioned above, and i also rememmber i did update for Java several days ago, but not really sure about the VLC one. so i check Program and Features and from the list of installed programs, it said the VLC one was installed on April 18th, so it wasnt recent one. But there are this 'Google Toolbar for Internet Explorer' and "Avast Free Antivirus" that from the date, those were installed on July 20th. As i use Avast, i thought maybe it was because the automatic update that usually did when i turn on the internet connection. But i'm not really sure abt the 'Google Toolbar for Internet Explorer', coz i'm not using IE again by now. But it seems that on the date (July 20th)  i click the IE by accident when i want to remove the short cut icon from my taskbar and as i remember since the IE was open, i just deleted some of my bookmarks i put in the Bookmark Tool Bar and closed IE. So, i'm not really sure how there was a 'Google Toolbar for Internet Explorer' installed on July 20th.

 

I'm sorry if i'm rambling, it just i really cant remember what new software i installed that could cause the failed check disk, since like i mentioned before, i usually just update the softwares that i already have before and very seldom for me to installed new software if i wasnt sure it will cause problem for my laptop/not (i usually google it before i download any new software).

 

Is there any other solutions for this, since the chkdsk /r is fail to check the disk ? Thank you.


Edited by one1nee, 22 July 2015 - 08:02 PM.


#10 one1nee

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Posted 23 July 2015 - 09:31 AM

update : just got back from work and turn on my laptop, still no chkdsk black page is appearing, just straight boot to Windows. But still cant do chkdsk /r, still got the same message :

 

"Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feature from the control panel to restore the system to a point prior to the recent software package installation.

An unspecified error occured (766f6c756d652e63 3f1)."

 

I still can access all my files in drive C just fine, no hang or lagging or slowing.. Mozilla Firefox is still the only one that seems to be slower than before. But it maybe because i havent updated it to the new version.

 

Tried to run cmd, fsutil dirty query C: and the result still the same Volume - C: is dirty.

 

any other suggestions?

 

Thank you


Edited by one1nee, 23 July 2015 - 09:32 AM.


#11 hamluis

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Posted 23 July 2015 - 11:39 AM

Volume Is Dirty, What Does This Mean?

 

Louis



#12 dc3

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Posted 23 July 2015 - 12:55 PM

Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type cmd in the Search programs and files box.
 
This will appear above the search box, right click on it and select Run as administrator in the menu that opens.
 
This will open the Command Prompt.  Copy and paste the following command in the Command Prompt, then press Enter.
 
CHKNTFS /X c:
 
This will tell Windows NOT to check the drive on the next restart.  Manually restart the computer and open the Command Prompt using the instruction you have already used above.
 
Copy and paste chkdsk /r in the Command Prompt, then Press enter.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

Edited by dc3, 23 July 2015 - 12:58 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 one1nee

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Posted 23 July 2015 - 12:58 PM

Dear Louis,

 

I've read the link you gave me. And it did mentioned about the power failure that i might experienced. it kinda calmed me a little, since this issue could be caused by the power failure. But when i tried to run the chkdsk, it said it cannot run because of recently installed program. So the problem could be because power failure that read Volume C as dirty, but it didnt explain why the chkdsk didnt run properly at all or which software caused it, and lso of why i cant do the System Restore as suggested to fix the issue.

 

i tried to follow steps mentioned in the link :

 

"Once a volume has been marked dirty, the only way to clear the dirty bit is to run "chkdsk /r" or "chkdsk /p" when the volume is not in use.  The only way a volume can be not in use is while XP is just starting to load or from the XP Recovery Console.
If XP will not run chkdsk properly when your system reboots or the dirty bit will not clear as it should, you need to look in the Event Viewer for the chkdsk log and see what is going on and fix it."

 

Since i cant run 'chdsk /r', as my laptop didnt run chkdsk properly, so i've tried to look for Event Viewer. But i didnt found (more likely i dont know how to found) chkdsk log or, as i quote from the link, "application log for an event sourced by Winlogon".

 

Is there is another way to clear the dirty bit and also to fix the problem of why i cant run chkdsk at all?

 

is this because the steps were for XP and not windows7?

 

do you perhaps have some idea of why i cant run the chkdsk? and why i cant do the System Restore (as it kept telling me to do the check disk, but the check disk telling me to do System Restore, which i cant since it said i need to check the disk) and it just kept back and forth like that with no solution to make the chkdsk run properly or for me to be able to do System Restore.

 

thank you



#14 one1nee

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Posted 23 July 2015 - 01:25 PM

Dear DC3,

 

 

Thank you for responding. I've tried the steps you mentioned, as it was also recommended to me by Louis. But the problem is, the chkdsk didnt run properly. it said this :

 

"Checking file system on C

Cannot open volume for direct access.

Autochk cannot run due to an error caused by a recently installed software package. Use the system restore feauture from the control panel to restore the system to a point prior to the recent software package installation.

An usnpecified error occured (766f6c756d652e63 3f1)."

 

as i mentioned above, lately i havent installed any software, only updated 2 plug-ins, Java and Adobe Reader. in Program Installation list it mentioned about 'Google Toolbar for Internet Explorer' that it informed me was installed on July 20th, the newest installation in the list. And i dont even rememmber i download it or did an update for it, since i didnt use IE for long time now.
 

The result reccomended me to use System Restore. But the problem is when i went to System restore, it told me to check the disk, which wont run and ask to restore the system to reserve the installation. So basically, it just ping pong-ed me back and forth with no solution as i cant even do both, check the disk or did the system restore.

 

oh, eventho the check disk didnt run at all, but here's the result for ListChkdskResult :

------< Log generate on 7/24/2015 1:09:10 AM >------
Category: 0
Computer Name: maria-PC
Event Code: 1001
Record Number: 88088
Source Name: Microsoft-Windows-Wininit
Time Written: 07-21-2015 @ 06:27:38
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  109824 file records processed.                                         

File verification completed.
  173 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  46 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 3)...
  143516 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 3)...
  109824 file SDs/SIDs processed.                                        

Cleaning up 586 unused index entries from index $SII of file 0x9.
Cleaning up 586 unused index entries from index $SDH of file 0x9.
Cleaning up 586 unused security descriptors.
Security descriptor verification completed.
  16847 data files processed.                                           

CHKDSK is verifying Usn Journal...
  36262696 USN bytes processed.                                            

Usn Journal verification completed.
Windows has checked the file system and found no problems.

  51097599 KB total disk space.
  37928436 KB in 80379 files.
     50692 KB in 16848 indexes.
         0 KB in bad sectors.
    215111 KB in use by the system.
     65536 KB occupied by the log file.
  12903360 KB available on disk.

      4096 bytes in each allocation unit.
  12774399 total allocation units on disk.
   3225840 allocation units available on disk.

Internal Info:
00 ad 01 00 d5 7b 01 00 76 b5 02 00 00 00 00 00  .....{..v.......
1e 05 00 00 2e 00 00 00 00 00 00 00 00 00 00 00  ................
14 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: maria-PC
Event Code: 1001
Record Number: 80982
Source Name: Microsoft-Windows-Wininit
Time Written: 02-07-2015 @ 03:54:57
Event Type: Information
User:
Message:

Checking file system on D:
The type of the file system is NTFS.
Volume label is M_412_IA.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  64512 file records processed.                                         

File verification completed.
  596 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  0 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 3)...
  66382 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 3)...
  64512 file SDs/SIDs processed.                                        

Cleaning up 55 unused index entries from index $SII of file 0x9.
Cleaning up 55 unused index entries from index $SDH of file 0x9.
Cleaning up 55 unused security descriptors.
Security descriptor verification completed.
  936 data files processed.                                           

CHKDSK is verifying Usn Journal...
  36035312 USN bytes processed.                                            

Usn Journal verification completed.
Windows has checked the file system and found no problems.

 192995327 KB total disk space.
 163076560 KB in 33420 files.
     18880 KB in 937 indexes.
         0 KB in bad sectors.
    171659 KB in use by the system.
     65536 KB occupied by the log file.
  29728228 KB available on disk.

      4096 bytes in each allocation unit.
  48248831 total allocation units on disk.
   7432057 allocation units available on disk.

Internal Info:
00 fc 00 00 41 86 00 00 47 f6 00 00 00 00 00 00  ....A...G.......
20 12 00 00 00 00 00 00 00 00 00 00 00 00 00 00   ...............
11 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00  ................

-----------------------------------------------------------------------
Category: 0
Computer Name: maria-PC
Event Code: 1001
Record Number: 71452
Source Name: Microsoft-Windows-Wininit
Time Written: 07-06-2014 @ 17:53:50
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  107520 file records processed.                                         

File verification completed.
  58 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  43 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 3)...
  140152 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 3)...
  107520 file SDs/SIDs processed.                                        

Cleaning up 857 unused index entries from index $SII of file 0x9.
Cleaning up 857 unused index entries from index $SDH of file 0x9.
Cleaning up 857 unused security descriptors.
Security descriptor verification completed.
  16317 data files processed.                                           

CHKDSK is verifying Usn Journal...
  37678144 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

  51097599 KB total disk space.
  27503080 KB in 71616 files.
     45032 KB in 16318 indexes.
         0 KB in bad sectors.
    213343 KB in use by the system.
     65536 KB occupied by the log file.
  23336144 KB available on disk.

      4096 bytes in each allocation unit.
  12774399 total allocation units on disk.
   5834036 allocation units available on disk.

Internal Info:
00 a4 01 00 88 57 01 00 64 77 02 00 00 00 00 00  .....W..dw......
7e 04 00 00 2b 00 00 00 00 00 00 00 00 00 00 00  ~...+...........
14 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: maria-PC
Event Code: 1001
Record Number: 48573
Source Name: Microsoft-Windows-Wininit
Time Written: 03-26-2013 @ 14:22:26
Event Type: Information
User:

 

 

Thank you
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  107520 file records processed.                                         

File verification completed.
  457 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  44 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  135248 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  107520 file SDs/SIDs processed.                                        

Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
Security descriptor verification completed.
  13865 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35207112 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  107504 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  5714141 free clusters processed.                                        

Free space verification is complete.
Windows has checked the file system and found no problems.

  51097599 KB total disk space.
  27982800 KB in 67955 files.
     48004 KB in 13866 indexes.
         0 KB in bad sectors.
    210231 KB in use by the system.
     65536 KB occupied by the log file.
  22856564 KB available on disk.

      4096 bytes in each allocation unit.
  12774399 total allocation units on disk.
   5714141 allocation units available on disk.

Internal Info:
00 a4 01 00 a7 3f 01 00 0b 51 02 00 00 00 00 00  .....?...Q......
84 04 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
c8 8b 28 00 50 01 27 00 f0 17 27 00 00 00 27 00  ..(.P.'...'...'.

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: maria-PC
Event Code: 1001
Record Number: 48535
Source Name: Microsoft-Windows-Wininit
Time Written: 03-26-2013 @ 13:48:51
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  107520 file records processed.                                         

File verification completed.
  457 large file records processed.                                   

  0 bad file records processed.                                     

  2 EA records processed.                                           

  44 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  135242 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  107520 file SDs/SIDs processed.                                        

Cleaning up 1228 unused index entries from index $SII of file 0x9.
Cleaning up 1228 unused index entries from index $SDH of file 0x9.
Cleaning up 1228 unused security descriptors.
Security descriptor verification completed.
  13862 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35090224 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  107504 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  5714950 free clusters processed.                                        

Free space verification is complete.
Windows has checked the file system and found no problems.

  51097599 KB total disk space.
  27979564 KB in 67935 files.
     48000 KB in 13863 indexes.
         0 KB in bad sectors.
    210231 KB in use by the system.
     65536 KB occupied by the log file.
  22859804 KB available on disk.

      4096 bytes in each allocation unit.
  12774399 total allocation units on disk.
   5714951 allocation units available on disk.

Internal Info:
00 a4 01 00 90 3f 01 00 e6 50 02 00 00 00 00 00  .....?...P......
84 04 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
c8 8b 35 00 50 01 34 00 f0 17 34 00 00 00 34 00  ..5.P.4...4...4.

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
 


Edited by hamluis, 23 July 2015 - 01:29 PM.
Removed unnecessary quotebox - Hamluis.


#15 dc3

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Posted 23 July 2015 - 01:43 PM

Did you run the CHKNTFS /X c: command and then press Enter?

 

You do not need to quote our posts.


Edited by dc3, 24 July 2015 - 08:19 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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