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Need serious help cleaning this mess...


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3 replies to this topic

#1 domesticgoddess

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Posted 21 July 2015 - 09:33 PM

For the love of sanity, please help me fix this mess that my boys have made of this computer!!
 
OS: Windows 7, SP1, 64-bit
Processor: AMD A6-3620 APU, 2.20GHz
 
They have managed to fill this thing up with various malware goodies, and I need help getting rid of the junk (I'd put the poor computer out of it's misery if I could afford a new one...but alas, I must make this one do for a bit longer!).  I uninstalled some programs as well as downloaded and ran Spybot to take care of enough issues that finally allowed me to actually do something on here...although I am having to do it in safe-mode w/networking. 
 
Just let me where I need to start and what you need from me.  I really appreciate anyone's help and time!  Thanks for everything in advance!
 
JD

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 OldPhil

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Posted 21 July 2015 - 09:39 PM

Get Malwarebytes and SuperAntispyware both are in the down load section.


If you don't stand for the flag then you will fall for anything!


#3 domesticgoddess

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Posted 21 July 2015 - 11:42 PM

OK, I installed, ran and cleaned up using both these programs.  There IS definitely a marked improvement in performance, and for that I thank you! There's still some issues that I would appreciate a hand in clearing up.  Directly after start-up, when I look at the task manager, there's about 100 processes already running.  I cannot imagine that is normal.  I am not sure what is necessary and what is junk or how to minimize start-up to what is needed.



#4 Condobloke

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    Outback Aussie @ 54.2101 N, 0.2906 W


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Posted 22 July 2015 - 03:15 AM

G'day domesticgoddess, and Welcome to BC.

 

Please run these for me :

 

Please download  http://www.bleepingcomputer.com/download/minitoolbox/ to desktop to run it.
 Checkmark the following boxes:

  • List content of Hosts
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 Click Go and Copy / Paste the result. (result.txt)

 

 

Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

 

 

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.
 

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.

If you already have MBAM 2.0 installed:
 

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.

 

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

 

 

 

 

 

 


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT EXCLUSIVELY... NO DUAL BOOT, NO VIRTUAL MACHINE

 

 

 Failure is not an option. It comes bundled with your Microsoft product.

 

 

 





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