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Windows Update Error Code 9C59 (IE11)


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11 replies to this topic

#1 kkoz83

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Posted 21 July 2015 - 05:10 PM

Hi everybody, how are you?

 

I finished disinfecting an Acer laptop running Windows 7 64-bit but still need some help.

 

I cannot update to IE11.  I keep getting the error code 9C59 in Windows Update.  I reverted even back to IE8 - no luck! :(

 

Please help!!! :)  :)



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#2 JohnC_21

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Posted 21 July 2015 - 05:18 PM

Go here and make sure you have every update listed.

 

https://support.microsoft.com/en-us/kb/2847882



#3 kkoz83

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Posted 21 July 2015 - 06:18 PM

Thanks for that.  Some uninstalled updates were not compatible with the system - so not IE11...but, how do I get IE9 (which was on previously)?



#4 JohnC_21

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Posted 21 July 2015 - 07:14 PM

What version of IE do you currently have, IE8? You can get the full install of V9 here.

 

Edit: If you can get IE9 to install then install the full version of IE9 then download the full installer of IE11 and try the install.


Edited by JohnC_21, 21 July 2015 - 07:19 PM.


#5 kkoz83

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Posted 21 July 2015 - 10:48 PM

IE9 installed successfully (IE11 did not) and Windows Update updated to IE10.  



#6 JohnC_21

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Posted 22 July 2015 - 07:06 AM

In the link I provided for required updates there is an update for IE10. If that is not installed, install it and try the IE11 update through the full installer.



#7 kkoz83

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Posted 22 July 2015 - 10:21 AM

I installed IE10 but IE11 won't install - oh well :)



#8 Aura

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Posted 22 July 2015 - 10:37 AM

Hi kkoz83 :)

If you still need help with upgrading to Internet Explorer 11, follow the instructions below please.

EndqYRa.pngSystem File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

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#9 kkoz83

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Posted 22 July 2015 - 11:21 AM

The sfc found no problems.



#10 Aura

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Posted 22 July 2015 - 11:52 AM

Do you have a laptop with dual graphics (GPU)?

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#11 kkoz83

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Posted 22 July 2015 - 08:53 PM

No dual graphics but this topic can be closed because I gave the laptop back to its owner.



#12 Aura

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Posted 22 July 2015 - 08:54 PM

Threads aren't closed on BleepingComputer, only in the malware removal area. We just have to stop replying to it and let it be :)

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