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Update failure loop


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#1 Cecilia421

Cecilia421

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Posted 21 July 2015 - 01:48 PM

OK, so, four days ago I started to notice that after an update, several of my metro apps would not open. I tried running all the troubleshooters and solutions, but nothing worked. Yesterday I gave up and decided to do a Refresh on my laptop and just start over. I was trying to update it so that I could get it to Windows 8.1, but now it's stuck in a failure loop and I don't know what to do. It just says, "Failure configuring Windows updates. Reverting changes. Do not turn off your computer." It's restarted twice, but I can't do anything. It boots and then goes right back into the failure message and I can't get to an active screen anywhere. I tried F8 but it didn't work.


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#2 rokill

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Posted 22 July 2015 - 07:47 PM

Hi Cecilia,

I think the only work-around is to hold down the power button for 6 seconds or so until it's definitely switched off - then switch on but just as it's starting to load Windows (might be just a second or two from hitting the power button) again hold down the button to switch off.  Repeat twice more and then let it boot - it should then give the "repair" options and you should be able to try system restore and set it back to a point when the update wasn't installed.

Warning - contant sudden switch-off might corrupt the hard drive.

Good luck and let us know what happens.

Richard






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