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Win 7 Computer has malware, can't install MBAM normally


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10 replies to this topic

#1 gbr817

gbr817

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  • Local time:12:34 PM

Posted 21 July 2015 - 01:16 PM

Hi, 

 

I have a Lenovo desktop with lowly Core i3 2100 processor running Windows 7 64 bit. Somehow malware has gotten a hold of it, and it is blocking normal use (or initiating insane scrolling) of type-in windows for operations like "Save As" in MS Office or the "Run" window in the Start Menu. It's also messing with folder view in Explorer.

 

  • Norton AntiVirus shows all normal after an update and scan. Windows malware tool is snoozing unaware of any issue.
  • I downloaded Kaspersky and ran the free virus scan; all pretty much normal.
  • I then tried to download and run MBAM, but when running Setup, when I try to choose English as the user language, it only lets me select Catala! (cute, eh?)
  • Norton gave a false positive for WS.Reputation.1 when downloading FRST, so I turned off antivirus temporarily to download and execute.

So that's where I'm at. I would run MBAM if I understood Catala! Pasted here is my FRST log file and attached is the "addition.txt" file.

 

Note, I do have an accessory back-up drive (G:) which has both file back-ups and a system image on it. It was attached and running when I ran FRST. I am a little hesitant to mess with my system with the drive running, as it's my only back-up of all my files.

 

Thanks so much for your advice.

 

 * * * * 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:20-07-2015

Ran by Anne (administrator) on ANNE_DESKTOP on 21-07-2015 12:30:05
Running from C:\Users\Anne\Downloads
Loaded Profiles: Anne (Available Profiles: Anne)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(Logitech Inc.) C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Garmin Ltd. or its subsidiaries) C:\Program Files (x86)\Garmin\Device Interaction Service\GarminService.exe
(HP) C:\Windows\System32\HPSIsvc.exe
(Rosetta Stone Ltd.) C:\Program Files (x86)\RosettaStoneLtdServices\RosettaStoneDaemon.exe
(Intuit Inc.) C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
(Intuit Inc.) C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
() C:\Windows\SysWOW64\UMonit.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Plex, Inc.) C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
(McAfee, Inc.) C:\Program Files\McAfee Security Scan\3.8.150\SSScheduler.exe
(Dropbox, Inc.) C:\Users\Anne\AppData\Roaming\Dropbox\bin\Dropbox.exe
(JME) C:\Program Files (x86)\jmesoft\hotkey.exe
(CyberLink) C:\Program Files (x86)\Lenovo\Power2Go\CLMLSvc.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
() C:\Program Files (x86)\Nova Development\Print Artist Gold 24\ReminderApp.exe
(CANON INC.) C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
(Python Software Foundation) C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
(Plex, Inc.) C:\Program Files (x86)\Plex\Plex Media Server\PlexDlnaServer.exe
(Python Software Foundation) C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
(Python Software Foundation) C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
(j2 Global Communications, Inc.) C:\Program Files (x86)\eFax Messenger 4.4\J2GDllCmd.exe
(Lenovo) C:\Program Files\Lenovo\Lenovo Eye Distance System\Lenovo Eye Distance System.exe
(Lenovo) C:\Program Files\Lenovo\Lenovo Brightness System\Lenovo Dynamic Brightness System.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Logitech Inc.) C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe
(j2 Global Communications, Inc.) C:\Program Files (x86)\eFax Messenger 4.4\J2GTray.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.28.1\GoogleCrashHandler.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.28.1\GoogleCrashHandler64.exe
(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\n360.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\n360.exe
(Kaspersky Lab ZAO) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe
(Kaspersky Lab ZAO) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
 
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [11543656 2010-10-26] (Realtek Semiconductor)
HKLM\...\Run: [UMonit] => C:\windows\SysWOW64\UMonit.exe [28672 2010-12-01] ()
HKLM\...\Run: [Lenovo EE Boot Optimizer] => C:\Program Files (x86)\Lenovo\Boot Optimizer\PopWnd.exe [114688 2011-05-18] (Lenovo)
HKLM-x32\...\Run: [jmekey] => C:\Program Files (x86)\jmesoft\hotkey.exe [114688 2009-07-16] (JME)
HKLM-x32\...\Run: [CLMLServer] => C:\Program Files (x86)\Lenovo\Power2Go\CLMLSvc.exe [103720 2009-12-04] (CyberLink)
HKLM-x32\...\Run: [UpdateP2GoShortCut] => C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe [222504 2009-05-20] (CyberLink Corp.)
HKLM-x32\...\Run: [UpdatePRCShortCut] => C:\Program Files\Lenovo\OneKey App\Lenovo Rescue System\MUITransfer\MUIStartMenu.exe [222504 2009-05-13] (CyberLink Corp.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [ReminderApp_69961952-30DE-4DEB-B6FB-572D30956785] => C:\Program Files (x86)\Nova Development\Print Artist Gold 24\ReminderApp.exe [144728 2011-03-09] ()
HKLM-x32\...\Run: [IJNetworkScanUtility] => C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe [206240 2010-08-24] (CANON INC.)
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\...\Run: [Plex Media Server] => C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe [5127304 2014-11-20] (Plex, Inc.)
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\...\Run: [GarminExpressTrayApp] => "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\...\Run: [Dropbox Update] => C:\Users\Anne\AppData\Local\Dropbox\Update\DropboxUpdate.exe [134512 2015-06-22] (Dropbox, Inc.)
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\...\Run: [KSS] => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe [202080 2014-06-15] (Kaspersky Lab ZAO)
HKU\S-1-5-18\...\Run: [GarminExpressTrayApp] => C:\Program Files (x86)\Garmin\Express Tray\tray.exe [1010008 2015-04-08] (Garmin Ltd. or its subsidiaries)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk [2011-09-16]
ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.8.150\SSScheduler.exe (McAfee, Inc.)
ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt64.26.dll [2015-06-26] (Dropbox, Inc.)
ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt64.26.dll [2015-06-26] (Dropbox, Inc.)
ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt64.26.dll [2015-06-26] (Dropbox, Inc.)
ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt64.26.dll [2015-06-26] (Dropbox, Inc.)
ShellIconOverlayIdentifiers: [OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files (x86)\Norton Security Suite\Engine64\21.7.0.11\buShell.dll [2015-03-06] (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files (x86)\Norton Security Suite\Engine64\21.7.0.11\buShell.dll [2015-03-06] (Symantec Corporation)
ShellIconOverlayIdentifiers: [OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files (x86)\Norton Security Suite\Engine64\21.7.0.11\buShell.dll [2015-03-06] (Symantec Corporation)
ShellIconOverlayIdentifiers-x32: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt.26.dll [2015-06-26] (Dropbox, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt.26.dll [2015-06-26] (Dropbox, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Anne\AppData\Roaming\Dropbox\bin\DropboxExt.26.dll [2015-06-26] (Dropbox, Inc.)
 
==================== Internet (Whitelisted) ====================
 
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
 
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://www.yahoo.com/
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/redirectdomain?brand=LEND&bmod=LEND
HKU\S-1-5-21-3671395269-1973450857-935886706-1002\Software\Microsoft\Internet Explorer\Main,Start Page = http://xfinity.comcast.net/?cid=cgps09182011
SearchScopes: HKU\S-1-5-21-3671395269-1973450857-935886706-1002 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?FORM=SKY2DF&PC=SKY2&q={searchTerms}&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-3671395269-1973450857-935886706-1002 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://www.bing.com/search?FORM=SKY2DF&PC=SKY2&q={searchTerms}&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-3671395269-1973450857-935886706-1002 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = http://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7LEND_enUS445
SearchScopes: HKU\S-1-5-21-3671395269-1973450857-935886706-1002 -> {820F572C-10B6-4A96-840D-5541A367C28A} URL = http://search.whiteskyservices.com/?wstoken=0C2BC662-C802-4DD9-8A71-6CF261981480&dtid=1&pid=21&src=sgsearch&v=1.14.1126.5&searchparam={SearchTerms}
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Security Suite\Engine64\21.7.0.11\coIEPlg.dll [2015-06-26] (Symantec Corporation)
BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll [2015-07-15] (Google Inc.)
BHO-x32: HP Print Enhancer -> {0347C33E-8762-4905-BF09-768834316C61} -> C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll [2009-10-22] (Hewlett-Packard Co.)
BHO-x32: MSS+ Identifier -> {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} -> C:\Program Files\McAfee Security Scan\3.8.150\McAfeeMSS_IE.dll [2014-04-09] (McAfee, Inc.)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\coIEPlg.dll [2015-06-26] (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\IPS\IPSBHO.DLL [2015-03-04] (Symantec Corporation)
BHO-x32: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll [2015-07-15] (Google Inc.)
BHO-x32: HP Smart BHO Class -> {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} -> C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll [2009-10-22] (Hewlett-Packard Co.)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.7.0.11\coIEPlg.dll [2015-06-26] (Symantec Corporation)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll [2015-07-15] (Google Inc.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\coIEPlg.dll [2015-06-26] (Symantec Corporation)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll [2015-07-15] (Google Inc.)
Toolbar: HKU\S-1-5-21-3671395269-1973450857-935886706-1002 -> Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll [2015-07-15] (Google Inc.)
DPF: HKLM-x32 {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76
Tcpip\..\Interfaces\{35FEA2FF-196B-4271-BC0A-57E9EE1B3B9B}: [DhcpNameServer] 75.75.75.75 75.75.76.76
Tcpip\..\Interfaces\{CA64A413-9F5F-495C-8319-5D91BF1FB5CD}: [DhcpNameServer] 172.26.38.1 172.26.38.2
 
FireFox:
========
FF ProfilePath: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default
FF SelectedSearchEngine: Bing 
FF DefaultSearchEngine: Bing 
FF SearchEngineOrder.3: Bing 
FF Keyword.URL: hxxp://www.bing.com/search?FORM=SKY2DF&PC=SKY2&q=
FF Plugin: @adobe.com/FlashPlayer -> C:\windows\system32\Macromed\Flash\NPSWF64_18_0_0_209.dll [2015-07-14] ()
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.40416.0\npctrl.dll [2015-04-16] ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_209.dll [2015-07-14] ()
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll [2013-09-09] ()
FF Plugin-x32: @canon.com/MycameraPlugin -> C:\Program Files (x86)\Canon\MyCamera Download Plugin\NPCIG.dll [2008-10-15] (CANON INC.)
FF Plugin-x32: @Google.com/GoogleEarthPlugin -> C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll [2015-05-21] (Google)
FF Plugin-x32: @google.com/npPicasa3,version=3.0.0 -> C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll [2014-01-06] (Google, Inc.)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.40416.0\npctrl.dll [2015-04-15] ( Microsoft Corporation)
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2013-06-21] (Pando Networks)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.28.1\npGoogleUpdate3.dll [2015-07-15] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.28.1\npGoogleUpdate3.dll [2015-07-15] (Google Inc.)
FF Plugin-x32: @videolan.org/vlc,version=2.0.3 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2012-07-19] (VideoLAN)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll [2014-05-08] (Adobe Systems Inc.)
FF Plugin HKU\S-1-5-21-3671395269-1973450857-935886706-1002: @citrixonline.com/appdetectorplugin -> C:\Users\Anne\AppData\Local\Citrix\Plugins\104\npappdetector.dll [2014-10-15] (Citrix Online)
FF Plugin HKU\S-1-5-21-3671395269-1973450857-935886706-1002: @talk.google.com/GoogleTalkPlugin -> C:\Users\Anne\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll [2015-04-17] (Google)
FF Plugin HKU\S-1-5-21-3671395269-1973450857-935886706-1002: @talk.google.com/O1DPlugin -> C:\Users\Anne\AppData\Roaming\Mozilla\plugins\npo1d.dll [2015-04-17] (Google)
FF Plugin HKU\S-1-5-21-3671395269-1973450857-935886706-1002: @tools.google.com/Google Update;version=3 -> C:\Users\Anne\AppData\Local\Google\Update\1.3.28.1\npGoogleUpdate3.dll [2015-07-15] (Google Inc.)
FF Plugin HKU\S-1-5-21-3671395269-1973450857-935886706-1002: @tools.google.com/Google Update;version=9 -> C:\Users\Anne\AppData\Local\Google\Update\1.3.28.1\npGoogleUpdate3.dll [2015-07-15] (Google Inc.)
FF Plugin HKU\S-1-5-21-3671395269-1973450857-935886706-1002: pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2013-06-21] (Pando Networks)
FF Plugin ProgramFiles/Appdata: C:\Users\Anne\AppData\Roaming\mozilla\plugins\npgoogletalk.dll [2015-04-17] (Google)
FF Plugin ProgramFiles/Appdata: C:\Users\Anne\AppData\Roaming\mozilla\plugins\npo1d.dll [2015-04-17] (Google)
FF SearchPlugin: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\bingp.xml [2015-03-13]
FF SearchPlugin: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\Connect Search.xml [2015-03-13]
FF HKLM-x32\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2011-09-12]
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn [2015-07-19]
FF HKU\S-1-5-21-3671395269-1973450857-935886706-1002\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF HKU\S-1-5-21-3671395269-1973450857-935886706-1002\...\Firefox\Extensions: [{e4f94d1e-2f53-401e-8885-681602c0ddd8}] - C:\ProgramData\McAfee Security Scan\Extensions\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi
FF Extension: McAfee Security Scan Plus - C:\ProgramData\McAfee Security Scan\Extensions\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi [2014-04-04]
 
Chrome: 
=======
CHR Profile: C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Gmail Offline) - C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejidjjhkpiempkbhmpbfngldlkglhimk [2014-10-15]
CHR Extension: (Google Calendar) - C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejjicmeblgpmajnghnpcppodonldlgfn [2014-10-15]
CHR Extension: (Chrome Hotword Shared Module) - C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg [2015-03-13]
CHR Extension: (Google Wallet) - C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-08-22]
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKLM\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\Exts\Chrome.crx [2015-04-07]
CHR HKU\S-1-5-21-3671395269-1973450857-935886706-1002\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [bmkckgpgekmanipelfidlhmkfcjicion] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - http://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\Exts\Chrome.crx [2015-04-07]
 
==================== Services (Whitelisted) =================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
R2 Garmin Device Interaction Service; C:\Program Files (x86)\Garmin\Device Interaction Service\GarminService.exe [708616 2015-04-08] (Garmin Ltd. or its subsidiaries)
R2 KSS; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe [202080 2014-06-15] (Kaspersky Lab ZAO)
S4 McComponentHostService; C:\Program Files\McAfee Security Scan\3.8.150\McCHSvc.exe [289256 2014-04-09] (McAfee, Inc.)
R2 N360; C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\N360.exe [265000 2015-03-26] (Symantec Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-27] (Microsoft Corporation)
 
==================== Drivers (Whitelisted) ====================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
R1 BHDrvx64; C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20150706.001\BHDrvx64.sys [1648880 2015-06-16] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1507000.00B\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [489776 2015-05-27] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [145200 2015-05-27] (Symantec Corporation)
R3 GeneStor; C:\Windows\System32\DRIVERS\GeneStor.sys [57856 2010-12-16] (GenesysLogic)
R1 IDSVia64; C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20150720.001\IDSvia64.sys [692984 2015-06-22] (Symantec Corporation)
S3 libusb0; C:\Windows\System32\DRIVERS\libusb0.sys [44480 2011-05-17] (http://libusb-win32.sourceforge.net)
S3 mvusbews; C:\Windows\System32\Drivers\mvusbews.sys [20480 2012-12-24] (Marvell Semiconductor, Inc.)
R3 NAVENG; C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20150720.018\ENG64.SYS [138488 2015-06-23] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20150720.018\EX64.SYS [2146040 2015-06-23] (Symantec Corporation)
S3 RimUsb; C:\Windows\System32\Drivers\RimUsb_AMD64.sys [27520 2007-05-14] (Research In Motion Limited)
R3 SRTSP; C:\Windows\System32\Drivers\N360x64\1507000.00B\SRTSP64.SYS [876248 2014-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1507000.00B\SRTSPX64.SYS [37592 2014-08-25] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360x64\1507000.00B\SYMDS64.SYS [493656 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\1507000.00B\SYMEFA64.SYS [1148120 2014-08-25] (Symantec Corporation)
R3 SymEvent; C:\windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2015-03-13] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1507000.00B\Ironx64.SYS [266968 2014-08-06] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1507000.00B\SYMNETS.SYS [593112 2014-08-25] (Symantec Corporation)
R0 WinI2C-DDC; C:\Windows\System32\drivers\DDCDrv.sys [20832 2008-04-08] (Nicomsoft Ltd.)
R0 WinI2C-DDC; C:\Windows\SysWOW64\drivers\DDCDrv.sys [15712 2010-03-22] (Nicomsoft Ltd.)
S1 AntiLog32; \??\C:\windows\system32\drivers\AntiLog64.sys [X]
S3 keycrypt; system32\DRIVERS\KeyCrypt64.sys [X]
 
==================== NetSvcs (Whitelisted) ===================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
==================== One Month Created files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2015-07-21 12:30 - 2015-07-21 12:30 - 00024244 _____ C:\Users\Anne\Downloads\FRST.txt
2015-07-21 12:29 - 2015-07-21 12:30 - 00000000 ____D C:\FRST
2015-07-21 12:29 - 2015-07-21 12:29 - 02135552 _____ (Farbar) C:\Users\Anne\Downloads\FRST64.exe
2015-07-19 22:21 - 2015-07-19 22:23 - 24345872 _____ (Malwarebytes Corporation ) C:\Users\Anne\Downloads\mbam-setup-2.1.8.1057.exe
2015-07-19 17:18 - 2015-07-19 17:18 - 00000000 ____D C:\Users\Anne\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Kaspersky Security Scan
2015-07-19 17:18 - 2015-07-19 17:17 - 00001077 _____ C:\Users\Anne\Desktop\Kaspersky Security Scan.lnk
2015-07-19 17:17 - 2015-07-19 17:17 - 00000000 ____D C:\ProgramData\Kaspersky Lab
2015-07-19 17:17 - 2015-07-19 17:17 - 00000000 ____D C:\Program Files (x86)\Kaspersky Lab
2015-07-19 17:14 - 2015-07-19 17:14 - 00364640 _____ (Kaspersky Lab) C:\Users\Anne\Downloads\kss12.0.1.808_6398_6399.exe
2015-07-19 17:00 - 2015-07-19 17:00 - 00652800 _____ C:\Users\Anne\Downloads\MicrosoftFixit50362.msi
2015-07-19 16:42 - 2015-07-19 16:42 - 00000000 ____D C:\Program Files\Common Files\AV
2015-07-18 10:20 - 2014-08-18 09:11 - 105998552 _____ C:\Users\Anne\Desktop\MVI_2715.MOV
2015-07-18 10:19 - 2014-08-15 02:25 - 427534172 _____ C:\Users\Anne\Desktop\MVI_2156.MOV
2015-07-18 10:19 - 2014-08-09 09:16 - 226215948 _____ C:\Users\Anne\Desktop\MVI_1642.MOV
2015-07-14 18:27 - 2015-07-14 18:27 - 18524336 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\FlashPlayerInstaller.exe
2015-07-14 13:52 - 2015-07-09 12:58 - 03154944 _____ (Microsoft Corporation) C:\windows\system32\wucltux.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 02603008 _____ (Microsoft Corporation) C:\windows\system32\wuaueng.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00696320 _____ (Microsoft Corporation) C:\windows\system32\wuapi.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00192000 _____ (Microsoft Corporation) C:\windows\system32\wuwebv.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00139776 _____ (Microsoft Corporation) C:\windows\system32\wuauclt.exe
2015-07-14 13:52 - 2015-07-09 12:58 - 00098304 _____ (Microsoft Corporation) C:\windows\system32\wudriver.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00091136 _____ (Microsoft Corporation) C:\windows\system32\WinSetupUI.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00037888 _____ (Microsoft Corporation) C:\windows\system32\wups2.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00037376 _____ (Microsoft Corporation) C:\windows\system32\wuapp.exe
2015-07-14 13:52 - 2015-07-09 12:58 - 00036864 _____ (Microsoft Corporation) C:\windows\system32\wups.dll
2015-07-14 13:52 - 2015-07-09 12:58 - 00012288 _____ (Microsoft Corporation) C:\windows\system32\wu.upgrade.ps.dll
2015-07-14 13:52 - 2015-07-09 12:43 - 00566784 _____ (Microsoft Corporation) C:\windows\SysWOW64\wuapi.dll
2015-07-14 13:52 - 2015-07-09 12:43 - 00173056 _____ (Microsoft Corporation) C:\windows\SysWOW64\wuwebv.dll
2015-07-14 13:52 - 2015-07-09 12:43 - 00093184 _____ (Microsoft Corporation) C:\windows\SysWOW64\wudriver.dll
2015-07-14 13:52 - 2015-07-09 12:43 - 00030208 _____ (Microsoft Corporation) C:\windows\SysWOW64\wups.dll
2015-07-14 13:52 - 2015-07-09 12:42 - 00034816 _____ (Microsoft Corporation) C:\windows\SysWOW64\wuapp.exe
2015-07-14 13:52 - 2015-07-02 16:21 - 19877376 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtml.dll
2015-07-14 13:52 - 2015-06-26 21:47 - 00814080 _____ (Microsoft Corporation) C:\windows\system32\jscript9diag.dll
2015-07-14 13:52 - 2015-06-26 21:43 - 05923840 _____ (Microsoft Corporation) C:\windows\system32\jscript9.dll
2015-07-14 13:52 - 2015-06-26 20:58 - 00620032 _____ (Microsoft Corporation) C:\windows\SysWOW64\jscript9diag.dll
2015-07-14 13:52 - 2015-06-26 20:39 - 04520448 _____ (Microsoft Corporation) C:\windows\SysWOW64\jscript9.dll
2015-07-14 13:52 - 2015-06-25 03:57 - 03207168 _____ (Microsoft Corporation) C:\windows\system32\win32k.sys
2015-07-14 13:52 - 2015-06-17 12:47 - 00404992 _____ (Microsoft Corporation) C:\windows\system32\gdi32.dll
2015-07-14 13:52 - 2015-06-17 12:37 - 00312320 _____ (Microsoft Corporation) C:\windows\SysWOW64\gdi32.dll
2015-07-14 13:52 - 2015-06-09 13:03 - 03180544 _____ (Microsoft Corporation) C:\windows\system32\rdpcorets.dll
2015-07-14 13:52 - 2015-06-09 13:03 - 00016384 _____ (Microsoft Corporation) C:\windows\system32\RdpGroupPolicyExtension.dll
2015-07-14 13:52 - 2015-06-01 19:07 - 00254976 _____ (Microsoft Corporation) C:\windows\system32\cewmdm.dll
2015-07-14 13:52 - 2015-06-01 18:47 - 00210432 _____ (Microsoft Corporation) C:\windows\SysWOW64\cewmdm.dll
2015-07-14 13:51 - 2015-07-09 12:59 - 00017856 _____ (Microsoft Corporation) C:\windows\system32\CompatTelRunner.exe
2015-07-14 13:51 - 2015-07-09 12:58 - 01085440 _____ (Microsoft Corporation) C:\windows\system32\appraiser.dll
2015-07-14 13:51 - 2015-07-09 12:58 - 00765440 _____ (Microsoft Corporation) C:\windows\system32\invagent.dll
2015-07-14 13:51 - 2015-07-09 12:58 - 00726528 _____ (Microsoft Corporation) C:\windows\system32\generaltel.dll
2015-07-14 13:51 - 2015-07-09 12:58 - 00433664 _____ (Microsoft Corporation) C:\windows\system32\devinv.dll
2015-07-14 13:51 - 2015-07-09 12:58 - 00227328 _____ (Microsoft Corporation) C:\windows\system32\aepdu.dll
2015-07-14 13:51 - 2015-07-09 12:58 - 00067584 _____ (Microsoft Corporation) C:\windows\system32\acmigration.dll
2015-07-14 13:51 - 2015-07-09 12:50 - 01145856 _____ (Microsoft Corporation) C:\windows\system32\aeinv.dll
2015-07-14 13:51 - 2015-07-04 13:07 - 02087424 _____ (Microsoft Corporation) C:\windows\system32\ole32.dll
2015-07-14 13:51 - 2015-07-04 12:48 - 01414656 _____ (Microsoft Corporation) C:\windows\SysWOW64\ole32.dll
2015-07-14 13:51 - 2015-07-03 13:05 - 00100864 _____ (Microsoft Corporation) C:\windows\system32\fontsub.dll
2015-07-14 13:51 - 2015-07-03 13:05 - 00046080 _____ (Adobe Systems) C:\windows\system32\atmlib.dll
2015-07-14 13:51 - 2015-07-03 13:05 - 00041984 _____ (Microsoft Corporation) C:\windows\system32\lpk.dll
2015-07-14 13:51 - 2015-07-03 13:05 - 00014336 _____ (Microsoft Corporation) C:\windows\system32\dciman32.dll
2015-07-14 13:51 - 2015-07-03 12:56 - 00070656 _____ (Microsoft Corporation) C:\windows\SysWOW64\fontsub.dll
2015-07-14 13:51 - 2015-07-03 12:56 - 00034304 _____ (Adobe Systems) C:\windows\SysWOW64\atmlib.dll
2015-07-14 13:51 - 2015-07-03 12:56 - 00010240 _____ (Microsoft Corporation) C:\windows\SysWOW64\dciman32.dll
2015-07-14 13:51 - 2015-07-03 12:55 - 00025600 _____ (Microsoft Corporation) C:\windows\SysWOW64\lpk.dll
2015-07-14 13:51 - 2015-07-03 11:52 - 00372224 _____ (Adobe Systems Incorporated) C:\windows\system32\atmfd.dll
2015-07-14 13:51 - 2015-07-03 11:42 - 00299008 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\atmfd.dll
2015-07-14 13:51 - 2015-07-02 16:08 - 02724864 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtml.tlb
2015-07-14 13:51 - 2015-07-02 15:50 - 02279424 _____ (Microsoft Corporation) C:\windows\SysWOW64\iertutil.dll
2015-07-14 13:51 - 2015-07-02 15:49 - 25193984 _____ (Microsoft Corporation) C:\windows\system32\mshtml.dll
2015-07-14 13:51 - 2015-07-02 15:46 - 00479232 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieui.dll
2015-07-14 13:51 - 2015-07-02 15:40 - 02724864 _____ (Microsoft Corporation) C:\windows\system32\mshtml.tlb
2015-07-14 13:51 - 2015-07-02 15:23 - 02885632 _____ (Microsoft Corporation) C:\windows\system32\iertutil.dll
2015-07-14 13:51 - 2015-07-02 15:19 - 12855296 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieframe.dll
2015-07-14 13:51 - 2015-07-02 15:12 - 00615936 _____ (Microsoft Corporation) C:\windows\system32\ieui.dll
2015-07-14 13:51 - 2015-07-02 14:55 - 01310720 _____ (Microsoft Corporation) C:\windows\SysWOW64\urlmon.dll
2015-07-14 13:51 - 2015-07-02 14:20 - 14453248 _____ (Microsoft Corporation) C:\windows\system32\ieframe.dll
2015-07-14 13:51 - 2015-07-02 13:59 - 01545728 _____ (Microsoft Corporation) C:\windows\system32\urlmon.dll
2015-07-14 13:51 - 2015-07-01 15:56 - 00155584 _____ (Microsoft Corporation) C:\windows\system32\Drivers\ksecpkg.sys
2015-07-14 13:51 - 2015-07-01 15:56 - 00095680 _____ (Microsoft Corporation) C:\windows\system32\Drivers\ksecdd.sys
2015-07-14 13:51 - 2015-07-01 15:49 - 01461760 _____ (Microsoft Corporation) C:\windows\system32\lsasrv.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 01216512 _____ (Microsoft Corporation) C:\windows\system32\rpcrt4.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00729088 _____ (Microsoft Corporation) C:\windows\system32\kerberos.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00342016 _____ (Microsoft Corporation) C:\windows\system32\schannel.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00315392 _____ (Microsoft Corporation) C:\windows\system32\msv1_0.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00309760 _____ (Microsoft Corporation) C:\windows\system32\ncrypt.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00210944 _____ (Microsoft Corporation) C:\windows\system32\wdigest.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00136192 _____ (Microsoft Corporation) C:\windows\system32\sspicli.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00086528 _____ (Microsoft Corporation) C:\windows\system32\TSpkg.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00029184 _____ (Microsoft Corporation) C:\windows\system32\sspisrv.dll
2015-07-14 13:51 - 2015-07-01 15:49 - 00028160 _____ (Microsoft Corporation) C:\windows\system32\secur32.dll
2015-07-14 13:51 - 2015-07-01 15:48 - 00044032 _____ (Microsoft Corporation) C:\windows\system32\cryptbase.dll
2015-07-14 13:51 - 2015-07-01 15:48 - 00022016 _____ (Microsoft Corporation) C:\windows\system32\credssp.dll
2015-07-14 13:51 - 2015-07-01 15:47 - 00064000 _____ (Microsoft Corporation) C:\windows\system32\auditpol.exe
2015-07-14 13:51 - 2015-07-01 15:47 - 00031232 _____ (Microsoft Corporation) C:\windows\system32\lsass.exe
2015-07-14 13:51 - 2015-07-01 15:43 - 00146432 _____ (Microsoft Corporation) C:\windows\system32\msaudite.dll
2015-07-14 13:51 - 2015-07-01 15:43 - 00060416 _____ (Microsoft Corporation) C:\windows\system32\msobjs.dll
2015-07-14 13:51 - 2015-07-01 15:39 - 00686080 _____ (Microsoft Corporation) C:\windows\system32\adtschema.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00552960 _____ (Microsoft Corporation) C:\windows\SysWOW64\kerberos.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00259584 _____ (Microsoft Corporation) C:\windows\SysWOW64\msv1_0.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00248832 _____ (Microsoft Corporation) C:\windows\SysWOW64\schannel.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00221184 _____ (Microsoft Corporation) C:\windows\SysWOW64\ncrypt.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00172032 _____ (Microsoft Corporation) C:\windows\SysWOW64\wdigest.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00065536 _____ (Microsoft Corporation) C:\windows\SysWOW64\TSpkg.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00036864 _____ (Microsoft Corporation) C:\windows\SysWOW64\cryptbase.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00022016 _____ (Microsoft Corporation) C:\windows\SysWOW64\secur32.dll
2015-07-14 13:51 - 2015-07-01 15:30 - 00017408 _____ (Microsoft Corporation) C:\windows\SysWOW64\credssp.dll
2015-07-14 13:51 - 2015-07-01 15:29 - 00665088 _____ (Microsoft Corporation) C:\windows\SysWOW64\rpcrt4.dll
2015-07-14 13:51 - 2015-07-01 15:29 - 00096768 _____ (Microsoft Corporation) C:\windows\SysWOW64\sspicli.dll
2015-07-14 13:51 - 2015-07-01 15:29 - 00050176 _____ (Microsoft Corporation) C:\windows\SysWOW64\auditpol.exe
2015-07-14 13:51 - 2015-07-01 15:27 - 00060416 _____ (Microsoft Corporation) C:\windows\SysWOW64\msobjs.dll
2015-07-14 13:51 - 2015-07-01 15:26 - 00146432 _____ (Microsoft Corporation) C:\windows\SysWOW64\msaudite.dll
2015-07-14 13:51 - 2015-07-01 15:24 - 00686080 _____ (Microsoft Corporation) C:\windows\SysWOW64\adtschema.dll
2015-07-14 13:51 - 2015-07-01 14:27 - 00159232 _____ (Microsoft Corporation) C:\windows\system32\Drivers\mrxsmb.sys
2015-07-14 13:51 - 2015-07-01 14:26 - 00290816 _____ (Microsoft Corporation) C:\windows\system32\Drivers\mrxsmb10.sys
2015-07-14 13:51 - 2015-07-01 14:26 - 00129024 _____ (Microsoft Corporation) C:\windows\system32\Drivers\mrxsmb20.sys
2015-07-14 13:51 - 2015-06-25 13:09 - 00389832 _____ (Microsoft Corporation) C:\windows\system32\iedkcs32.dll
2015-07-14 13:51 - 2015-06-25 12:43 - 00342736 _____ (Microsoft Corporation) C:\windows\SysWOW64\iedkcs32.dll
2015-07-14 13:51 - 2015-06-20 15:06 - 00004096 _____ (Microsoft Corporation) C:\windows\system32\ieetwcollectorres.dll
2015-07-14 13:51 - 2015-06-20 14:50 - 00066560 _____ (Microsoft Corporation) C:\windows\system32\iesetup.dll
2015-07-14 13:51 - 2015-06-20 14:49 - 00584192 _____ (Microsoft Corporation) C:\windows\system32\vbscript.dll
2015-07-14 13:51 - 2015-06-20 14:49 - 00417792 _____ (Microsoft Corporation) C:\windows\system32\html.iec
2015-07-14 13:51 - 2015-06-20 14:49 - 00048640 _____ (Microsoft Corporation) C:\windows\system32\ieetwproxystub.dll
2015-07-14 13:51 - 2015-06-20 14:48 - 00088064 _____ (Microsoft Corporation) C:\windows\system32\MshtmlDac.dll
2015-07-14 13:51 - 2015-06-20 14:40 - 00054784 _____ (Microsoft Corporation) C:\windows\system32\jsproxy.dll
2015-07-14 13:51 - 2015-06-20 14:39 - 00034304 _____ (Microsoft Corporation) C:\windows\system32\iernonce.dll
2015-07-14 13:51 - 2015-06-20 14:34 - 00816640 _____ (Microsoft Corporation) C:\windows\system32\jscript.dll
2015-07-14 13:51 - 2015-06-20 14:34 - 00144384 _____ (Microsoft Corporation) C:\windows\system32\ieUnatt.exe
2015-07-14 13:51 - 2015-06-20 14:34 - 00114688 _____ (Microsoft Corporation) C:\windows\system32\ieetwcollector.exe
2015-07-14 13:51 - 2015-06-20 14:25 - 00968704 _____ (Microsoft Corporation) C:\windows\system32\MsSpellCheckingFacility.exe
2015-07-14 13:51 - 2015-06-20 14:21 - 00490496 _____ (Microsoft Corporation) C:\windows\system32\dxtmsft.dll
2015-07-14 13:51 - 2015-06-20 14:13 - 00077824 _____ (Microsoft Corporation) C:\windows\system32\JavaScriptCollectionAgent.dll
2015-07-14 13:51 - 2015-06-20 14:08 - 00199680 _____ (Microsoft Corporation) C:\windows\system32\msrating.dll
2015-07-14 13:51 - 2015-06-20 14:07 - 00092160 _____ (Microsoft Corporation) C:\windows\system32\mshtmled.dll
2015-07-14 13:51 - 2015-06-20 14:05 - 00316928 _____ (Microsoft Corporation) C:\windows\system32\dxtrans.dll
2015-07-14 13:51 - 2015-06-20 13:48 - 00801280 _____ (Microsoft Corporation) C:\windows\system32\msfeeds.dll
2015-07-14 13:51 - 2015-06-20 13:48 - 00720384 _____ (Microsoft Corporation) C:\windows\system32\ie4uinit.exe
2015-07-14 13:51 - 2015-06-20 13:46 - 02125824 _____ (Microsoft Corporation) C:\windows\system32\inetcpl.cpl
2015-07-14 13:51 - 2015-06-20 13:46 - 01359360 _____ (Microsoft Corporation) C:\windows\system32\mshtmlmedia.dll
2015-07-14 13:51 - 2015-06-20 13:26 - 02427392 _____ (Microsoft Corporation) C:\windows\system32\wininet.dll
2015-07-14 13:51 - 2015-06-20 13:02 - 00800768 _____ (Microsoft Corporation) C:\windows\system32\ieapfltr.dll
2015-07-14 13:51 - 2015-06-19 13:25 - 00504320 _____ (Microsoft Corporation) C:\windows\SysWOW64\vbscript.dll
2015-07-14 13:51 - 2015-06-19 13:25 - 00062464 _____ (Microsoft Corporation) C:\windows\SysWOW64\iesetup.dll
2015-07-14 13:51 - 2015-06-19 13:24 - 00341504 _____ (Microsoft Corporation) C:\windows\SysWOW64\html.iec
2015-07-14 13:51 - 2015-06-19 13:24 - 00047616 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieetwproxystub.dll
2015-07-14 13:51 - 2015-06-19 13:23 - 00064000 _____ (Microsoft Corporation) C:\windows\SysWOW64\MshtmlDac.dll
2015-07-14 13:51 - 2015-06-19 13:17 - 00047104 _____ (Microsoft Corporation) C:\windows\SysWOW64\jsproxy.dll
2015-07-14 13:51 - 2015-06-19 13:16 - 00030720 _____ (Microsoft Corporation) C:\windows\SysWOW64\iernonce.dll
2015-07-14 13:51 - 2015-06-19 13:13 - 00664064 _____ (Microsoft Corporation) C:\windows\SysWOW64\jscript.dll
2015-07-14 13:51 - 2015-06-19 13:13 - 00115712 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieUnatt.exe
2015-07-14 13:51 - 2015-06-19 13:03 - 00418304 _____ (Microsoft Corporation) C:\windows\SysWOW64\dxtmsft.dll
2015-07-14 13:51 - 2015-06-19 12:57 - 00060416 _____ (Microsoft Corporation) C:\windows\SysWOW64\JavaScriptCollectionAgent.dll
2015-07-14 13:51 - 2015-06-19 12:53 - 00168960 _____ (Microsoft Corporation) C:\windows\SysWOW64\msrating.dll
2015-07-14 13:51 - 2015-06-19 12:52 - 00076288 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtmled.dll
2015-07-14 13:51 - 2015-06-19 12:51 - 00285696 _____ (Microsoft Corporation) C:\windows\SysWOW64\dxtrans.dll
2015-07-14 13:51 - 2015-06-19 12:40 - 02052608 _____ (Microsoft Corporation) C:\windows\SysWOW64\inetcpl.cpl
2015-07-14 13:51 - 2015-06-19 12:40 - 00689152 _____ (Microsoft Corporation) C:\windows\SysWOW64\msfeeds.dll
2015-07-14 13:51 - 2015-06-19 12:39 - 01155072 _____ (Microsoft Corporation) C:\windows\SysWOW64\mshtmlmedia.dll
2015-07-14 13:51 - 2015-06-19 12:15 - 01951232 _____ (Microsoft Corporation) C:\windows\SysWOW64\wininet.dll
2015-07-14 13:51 - 2015-06-19 12:11 - 00710144 _____ (Microsoft Corporation) C:\windows\SysWOW64\ieapfltr.dll
2015-07-14 13:51 - 2015-06-15 16:50 - 00112064 _____ (Microsoft Corporation) C:\windows\system32\consent.exe
2015-07-14 13:51 - 2015-06-15 16:45 - 03242496 _____ (Microsoft Corporation) C:\windows\system32\msi.dll
2015-07-14 13:51 - 2015-06-15 16:45 - 01941504 _____ (Microsoft Corporation) C:\windows\system32\authui.dll
2015-07-14 13:51 - 2015-06-15 16:45 - 00504320 _____ (Microsoft Corporation) C:\windows\system32\msihnd.dll
2015-07-14 13:51 - 2015-06-15 16:45 - 00070656 _____ (Microsoft Corporation) C:\windows\system32\appinfo.dll
2015-07-14 13:51 - 2015-06-15 16:44 - 00128000 _____ (Microsoft Corporation) C:\windows\system32\msiexec.exe
2015-07-14 13:51 - 2015-06-15 16:43 - 02364416 _____ (Microsoft Corporation) C:\windows\SysWOW64\msi.dll
2015-07-14 13:51 - 2015-06-15 16:43 - 01805824 _____ (Microsoft Corporation) C:\windows\SysWOW64\authui.dll
2015-07-14 13:51 - 2015-06-15 16:43 - 00337408 _____ (Microsoft Corporation) C:\windows\SysWOW64\msihnd.dll
2015-07-14 13:51 - 2015-06-15 16:42 - 00073216 _____ (Microsoft Corporation) C:\windows\SysWOW64\msiexec.exe
2015-07-14 13:51 - 2015-06-15 16:42 - 00025088 _____ (Microsoft Corporation) C:\windows\system32\msimsg.dll
2015-07-14 13:51 - 2015-06-15 16:37 - 00025088 _____ (Microsoft Corporation) C:\windows\SysWOW64\msimsg.dll
2015-07-14 13:51 - 2015-04-27 14:23 - 01480192 _____ (Microsoft Corporation) C:\windows\system32\crypt32.dll
2015-07-14 13:51 - 2015-04-27 14:23 - 00229376 _____ (Microsoft Corporation) C:\windows\system32\wintrust.dll
2015-07-14 13:51 - 2015-04-27 14:23 - 00188416 _____ (Microsoft Corporation) C:\windows\system32\cryptsvc.dll
2015-07-14 13:51 - 2015-04-27 14:23 - 00140288 _____ (Microsoft Corporation) C:\windows\system32\cryptnet.dll
2015-07-14 13:51 - 2015-04-27 14:05 - 00179200 _____ (Microsoft Corporation) C:\windows\SysWOW64\wintrust.dll
2015-07-14 13:51 - 2015-04-27 14:04 - 01174528 _____ (Microsoft Corporation) C:\windows\SysWOW64\crypt32.dll
2015-07-14 13:51 - 2015-04-27 14:04 - 00143872 _____ (Microsoft Corporation) C:\windows\SysWOW64\cryptsvc.dll
2015-07-14 13:51 - 2015-04-27 14:04 - 00103936 _____ (Microsoft Corporation) C:\windows\SysWOW64\cryptnet.dll
2015-07-02 16:40 - 2015-07-02 16:40 - 00000000 ____D C:\Users\Anne\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Dropbox
2015-06-29 09:47 - 2015-06-29 09:47 - 00095744 _____ C:\Users\Anne\Downloads\Copy of PCHF Group X Contacts June 2015.xls
2015-06-22 16:32 - 2015-07-21 11:43 - 00000914 _____ C:\windows\Tasks\DropboxUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002UA.job
2015-06-22 16:32 - 2015-07-20 21:43 - 00000862 _____ C:\windows\Tasks\DropboxUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002Core.job
2015-06-22 16:32 - 2015-07-18 21:38 - 00003882 _____ C:\windows\System32\Tasks\DropboxUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002UA
2015-06-22 16:32 - 2015-07-18 21:38 - 00003486 _____ C:\windows\System32\Tasks\DropboxUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002Core
2015-06-22 16:32 - 2015-06-22 16:32 - 00000000 ____D C:\Users\Anne\AppData\Local\Dropbox
2015-06-22 16:32 - 2015-06-22 16:32 - 00000000 ____D C:\ProgramData\Dropbox
 
==================== One Month Modified files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2015-07-21 12:27 - 2012-05-03 08:50 - 00000830 _____ C:\windows\Tasks\Adobe Flash Player Updater.job
2015-07-21 12:24 - 2011-05-18 18:42 - 01904490 _____ C:\windows\WindowsUpdate.log
2015-07-21 12:20 - 2014-10-15 13:02 - 00000556 _____ C:\windows\Tasks\G2MUpdateTask-S-1-5-21-3671395269-1973450857-935886706-1002.job
2015-07-21 12:17 - 2011-05-18 18:53 - 00000898 _____ C:\windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-07-21 11:46 - 2013-06-15 21:16 - 00000904 _____ C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002UA.job
2015-07-21 11:21 - 2015-05-30 01:34 - 00000652 _____ C:\windows\Tasks\G2MUploadTask-S-1-5-21-3671395269-1973450857-935886706-1002.job
2015-07-21 10:30 - 2009-07-13 23:51 - 00072504 _____ C:\windows\setupact.log
2015-07-21 00:20 - 2009-07-13 23:45 - 00028336 ____H C:\windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-07-21 00:20 - 2009-07-13 23:45 - 00028336 ____H C:\windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-07-20 22:17 - 2011-05-18 18:53 - 00000894 _____ C:\windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-07-19 22:14 - 2014-12-01 13:29 - 00000000 __SHD C:\Users\Anne\AppData\Local\EmieBrowserModeList
2015-07-19 22:14 - 2014-07-23 15:48 - 00000000 __SHD C:\Users\Anne\AppData\Local\EmieUserList
2015-07-19 22:14 - 2014-07-23 15:48 - 00000000 __SHD C:\Users\Anne\AppData\Local\EmieSiteList
2015-07-19 22:12 - 2011-08-21 14:06 - 00000000 ____D C:\Users\Anne\AppData\Local\Google
2015-07-19 17:12 - 2011-08-25 00:51 - 00000000 ____D C:\Users\Anne\AppData\Roaming\Skype
2015-07-19 16:41 - 2009-07-14 00:09 - 00000000 ____D C:\windows\System32\Tasks\WPD
2015-07-19 15:49 - 2009-07-14 00:13 - 00782510 _____ C:\windows\system32\PerfStringBackup.INI
2015-07-18 10:19 - 2013-01-25 21:04 - 00030208 _____ C:\Users\Anne\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2015-07-17 03:00 - 2015-04-05 03:00 - 00000000 ___SD C:\windows\SysWOW64\GWX
2015-07-17 03:00 - 2015-04-05 03:00 - 00000000 ___SD C:\windows\system32\GWX
2015-07-16 09:10 - 2014-09-11 22:04 - 00023792 _____ C:\Users\Anne\Downloads\PC GROUP FIT TIME SHEET.xlsx
2015-07-15 22:12 - 2011-05-18 18:53 - 00003894 _____ C:\windows\System32\Tasks\GoogleUpdateTaskMachineUA
2015-07-15 22:12 - 2011-05-18 18:53 - 00003642 _____ C:\windows\System32\Tasks\GoogleUpdateTaskMachineCore
2015-07-15 07:52 - 2012-11-14 11:17 - 00000000 ___RD C:\Users\Anne\Documents\Dropbox
2015-07-15 07:52 - 2012-11-14 11:14 - 00000000 ____D C:\Users\Anne\AppData\Roaming\Dropbox
2015-07-15 07:52 - 2011-05-18 18:53 - 02588090 _____ C:\windows\system32\fastboot.set
2015-07-15 04:13 - 2009-07-13 22:20 - 00000000 ____D C:\windows\rescache
2015-07-15 03:36 - 2009-07-14 00:08 - 00000006 ____H C:\windows\Tasks\SA.DAT
2015-07-15 03:33 - 2009-07-13 23:45 - 00484888 _____ C:\windows\system32\FNTCACHE.DAT
2015-07-15 03:32 - 2010-11-20 22:47 - 01541168 _____ C:\windows\PFRO.log
2015-07-15 03:30 - 2014-12-10 04:23 - 00000000 ____D C:\windows\system32\appraiser
2015-07-15 03:30 - 2014-04-30 03:00 - 00000000 ___SD C:\windows\system32\CompatTel
2015-07-15 03:30 - 2009-07-13 22:20 - 00000000 ____D C:\windows\PolicyDefinitions
2015-07-15 03:13 - 2011-08-22 00:08 - 00000000 ____D C:\ProgramData\Microsoft Help
2015-07-15 03:08 - 2013-07-11 03:00 - 00000000 ____D C:\windows\system32\MRT
2015-07-15 02:41 - 2013-06-15 21:16 - 00003872 _____ C:\windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002UA
2015-07-15 02:41 - 2013-06-15 21:16 - 00003476 _____ C:\windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002Core
2015-07-15 02:41 - 2013-06-15 21:16 - 00000852 _____ C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3671395269-1973450857-935886706-1002Core.job
2015-07-14 18:27 - 2012-05-03 08:50 - 00778416 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\FlashPlayerApp.exe
2015-07-14 18:27 - 2012-05-03 08:50 - 00003768 _____ C:\windows\System32\Tasks\Adobe Flash Player Updater
2015-07-14 18:27 - 2011-08-25 00:30 - 00142512 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
2015-07-11 03:12 - 2015-05-30 01:34 - 00003684 _____ C:\windows\System32\Tasks\G2MUploadTask-S-1-5-21-3671395269-1973450857-935886706-1002
2015-07-11 03:12 - 2014-10-15 13:02 - 00003588 _____ C:\windows\System32\Tasks\G2MUpdateTask-S-1-5-21-3671395269-1973450857-935886706-1002
2015-07-05 20:06 - 2011-08-21 14:04 - 00000000 ____D C:\Users\Anne
2015-07-03 08:43 - 2011-08-22 00:41 - 130333168 _____ (Microsoft Corporation) C:\windows\system32\MRT.exe
2015-07-02 22:25 - 2011-08-21 16:38 - 00000000 ____D C:\Users\Anne\Documents\Quicken
2015-06-22 16:53 - 2011-08-21 14:05 - 00145752 _____ C:\Users\Anne\AppData\Local\GDIPFONTCACHEV1.DAT
 
==================== Files in the root of some directories =======
 
2013-01-15 04:27 - 2013-01-15 04:27 - 2174976 _____ (Advanced Micro Devices Inc.) C:\Program Files (x86)\Common Files\atimpenc.dll
2013-01-25 21:04 - 2015-07-18 10:19 - 0030208 _____ () C:\Users\Anne\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
2011-05-18 18:53 - 2011-05-18 18:53 - 1914000 _____ (Adobe Systems Incorporated) C:\ProgramData\flashax10.exe
2011-09-12 10:39 - 2011-09-12 10:40 - 0000357 _____ () C:\ProgramData\hpzinstall.log
2012-03-04 13:29 - 2015-03-05 09:36 - 0001095 _____ () C:\ProgramData\Microsoft.SqlServer.Compact.400.32.bc
 
Files to move or delete:
====================
C:\ProgramData\flashax10.exe
 
 
Some files in TEMP:
====================
C:\Users\Anne\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpm0hdzh.dll
C:\Users\Anne\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpvtsa3x.dll
C:\Users\Anne\AppData\Local\Temp\SkypeSetup.exe
 
 
==================== Bamital & volsnap Check =================
 
(There is no automatic fix for files that do not pass verification.)
 
C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed
 
 
LastRegBack: 2015-07-13 00:46
 
==================== End of log ============================
 

 

 



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#2 gbr817

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Posted 21 July 2015 - 01:28 PM

Apologies for the duplicate posting. Computer is acting up enough that this website showed as "nonresponsive." I would delete the duplicate posting if I could.



#3 nasdaq

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Posted 23 July 2015 - 09:01 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF SearchPlugin: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\bingp.xml [2015-03-13]
FF SearchPlugin: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\Connect Search.xml [2015-03-13]
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKU\S-1-5-21-3671395269-1973450857-935886706-1002\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [bmkckgpgekmanipelfidlhmkfcjicion] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - http://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
S1 AntiLog32; \??\C:\windows\system32\drivers\AntiLog64.sys [X]
S3 keycrypt; system32\DRIVERS\KeyCrypt64.sys [X]
C:\ProgramData\flashax10.exe

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome.

====

How is the computer running now?

#4 gbr817

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Posted 23 July 2015 - 02:09 PM

Hi Nasdaq,

 

Thanks for your advice. I'm posting here the FRST and AdwCleaner logs. (The latter issued 3 files, but I'm pasting in the one that opened automatically as suggested. Please let me know if you'd like more.)

 

Two small notes re: AdwCleaner... the currrent version appears not to have a button marked "Report" as noted in your directions.

 

Also, I was a little unsure as to the different between running "Cleaning" after the first scan, and running "Cleaning" after closing, re-opening and re-scanning. 

 

I also didn't realize the results items would be spread across a number of tabs...but then, I'm not the sharpest knife in the drawer. In any case, nothing in the lists was anything that I either recognized or understood, so I went ahead and hit "Cleaning."

 

re: your question, "How is the computer running now?"  ... At the outset, the one symptom that told me "for sure" I had malware was not being able to start and run MBAM without interference. So, having completed all your steps, I went ahead and tried again. It started fine; it's running now, so I'll report whether it is able to run to completion in my next reply. I can also provide its logfile at that time, if you wish.

 

Thank you again.

 

-- G.

 

* * *

 

Fix result of Farbar Recovery Scan Tool (x64) Version:20-07-2015

Ran by Anne at 2015-07-23 12:57:04 Run:1
Running from C:\Users\Anne\Downloads
Loaded Profiles: Anne (Available Profiles: Anne)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF SearchPlugin: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\bingp.xml [2015-03-13]
FF SearchPlugin: C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\Connect Search.xml [2015-03-13]
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKU\S-1-5-21-3671395269-1973450857-935886706-1002\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [bmkckgpgekmanipelfidlhmkfcjicion] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [bopakagnckmlgajfccecajhnimjiiedh] - http://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
S1 AntiLog32; \??\C:\windows\system32\drivers\AntiLog64.sys [X]
S3 keycrypt; system32\DRIVERS\KeyCrypt64.sys [X]
C:\ProgramData\flashax10.exe
 
End
*****************
 
Error: (0) Failed to create a restore point.
Processes closed successfully.
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully
"HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\bingp.xml => moved successfully.
C:\Users\Anne\AppData\Roaming\Mozilla\Firefox\Profiles\n0mapf9y.default\searchplugins\Connect Search.xml => moved successfully.
"HKLM\SOFTWARE\Google\Chrome\Extensions\iikflkcanblccfahdhdonehdalibjnif" => key removed successfully
"HKU\S-1-5-21-3671395269-1973450857-935886706-1002\SOFTWARE\Google\Chrome\Extensions\bmkckgpgekmanipelfidlhmkfcjicion" => key removed successfully
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh" => key removed successfully
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\iikflkcanblccfahdhdonehdalibjnif" => key removed successfully
AntiLog32 => Service removed successfully
keycrypt => Service removed successfully
C:\ProgramData\flashax10.exe => moved successfully.
EmptyTemp: => 983.9 MB temporary data Removed.
 
 
The system needed a reboot.. 
 
==== End of Fixlog 12:57:21 ====
 
 
 * * *
 
# AdwCleaner v4.208 - Logfile created 23/07/2015 at 13:09:01
# Updated 09/07/2015 by Xplode
# Database : 2015-07-09.2 [Local]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Anne - ANNE_DESKTOP
# Running from : C:\Users\Anne\Desktop\adwcleaner_4.208.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Users\Anne\AppData\LocalLow\HPAppData
 
***** [ Scheduled tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Conduit
Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local
 
***** [ Web browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17909
 
 
-\\ Mozilla Firefox v8.0.1 (en-US)
 
 
-\\ Google Chrome v43.0.2357.134
 
[C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://nortonsafe.search.ask.com/web?q={searchTerms}&amp;o=15527&amp;prt=360&amp;chn=S1122&amp;geo=US&amp;ver=20&amp;locale=en_US&amp;tpr=111
[C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Anne\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [1825 bytes] - [23/07/2015 13:04:29]
AdwCleaner[R1].txt - [1884 bytes] - [23/07/2015 13:07:42]
AdwCleaner[S0].txt - [1788 bytes] - [23/07/2015 13:09:01]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1847  bytes] ##########
 
  •  


#5 gbr817

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Posted 23 July 2015 - 10:57 PM

P.S.

 

Here are the two MBAM scan results (1 regular scan, 1 including the back-up drive):

 

 * * *

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/23/2015
Scan Time: 1:18 PM
Logfile: 072315 MBAM Scan Report.txt
Administrator: Yes
 
Version: 2.1.8.1057
Malware Database: v2015.07.23.05
Rootkit Database: v2015.07.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Anne
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 370883
Time Elapsed: 10 min, 49 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.OpenCandy, C:\Users\Anne\Downloads\InternationalPrimoPDF.exe, , [ec4511d48cfe13238980db8565a0639d], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
* * * 
 
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/23/2015
Scan Time: 6:17 PM
Logfile: 072315 MBAM Scan Report 2.txt
Administrator: Yes
 
Version: 2.1.8.1057
Malware Database: v2015.07.23.05
Rootkit Database: v2015.07.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Anne
 
Scan Type: Custom Scan
Result: Completed
Objects Scanned: 678751
Time Elapsed: 2 hr, 33 min, 5 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 2
Extension.Mismatch, C:\Users\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\PFWQKBF8\us.js2.yimg.com\us.js.yimg.com\lib\fi\200904031545\us\swf\smart_zone_row1_02_01[1].gif, , [35fc5a8b008a75c1c551225c15eb56aa], 
Extension.Mismatch, C:\Users\Owner\Local Settings\Application Data\Google\Picasa2Albums\backup\Dec 27, 2009\reddit[1].gif, , [270a08ddcdbd171f48ce1d61f0104cb4], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#6 nasdaq

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Posted 24 July 2015 - 08:23 AM

Quoted from your last log.

Error: (0) Failed to create a restore point


Turn System Restore on - Windows Help
http://windows.microsoft.com/en-ca/windows/turn-system-restore-on-off#1TC=windows-7

Any issues with this?
===

How is the computer running now?

#7 gbr817

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Posted 24 July 2015 - 12:26 PM

Thanks for catching that. I have no idea why System Restore was off. In the System control panel, System Restore configuration tab, I had a little difficulty turning it on (got an "Unexpected Error with the Property Page") but after I cleared it and reopened the Config tab for System Restore, voila, there it was turned "ON" this time. So I went ahead and commanded "create a restore point," and I got the message it did so successfully after a minute or so.

 

Thanks again. Headed to Montreal and Quebec City for vacation tomorrow...any "must see, must eat" recommendations?  ;-)

 

-- Greg(oire)



#8 nasdaq

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Posted 24 July 2015 - 12:51 PM

Montreal and Quebec City for vacation tomorrow ...any "must see, must eat" recommendations? ;-)

In Montreal do not miss the Old Port. Near the river front.. Plenty of good restaurants.

In Quebec city If you visit the Chateau Frontenac hotel, near the St-Laurence river.
Walking around you will find some of the oldest areas, lost of walking. Restaurants are plenty there also.

Weather looks good for the week with much humidity.

Montreal and Quebec City for vacation tomorrow ...any "must see, must eat" recommendations? ;-)

In Montreal do not miss the Old Port. Near the river front.. Plenty of good restaurants.
https://plus.google.com/112971988650275762880/about?gl=ca&hl=en

In Quebec city If you visit the Chateau Frontenac hotel, near the St-Laurence river.
Walking around it you will find some of the oldest areas, lost of walking. Restaurants are plenty there also.

http://www.fairmont.com/frontenac-quebec/

Weather looks good for the week with much humidity.

Have a good stay.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

Have a good stay.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

Edited by nasdaq, 24 July 2015 - 12:52 PM.


#9 gbr817

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Posted 24 July 2015 - 01:33 PM

Thanks so much for the tips (computer and tourism). I will definitely beef up my anti-malware strategy;obviously WIndows update (malware removal tool) and Norton Security Suite are not able to catch everything. Do you know which malware may have been responsible for the misbehavior?

 

We are a few nights in Montreal City Center, then two in Mont-Tremblanc (hope to do a little hiking etc), then two in Quebec City, and then 1 last night in Trois-Rivieres right on the river. Looking forward to it! My great grandmother was a LaRoux from T-R so it will be nice to see where she came from.

 

Thank you again.



#10 nasdaq

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Posted 25 July 2015 - 06:34 AM

Nothing malicious. Just some PUP (Potentially Unwanted Program) installed without your consent.
These are created when you install some free programs.

Next time you install anything you should run the AdwCleaner tool to clean everything you did not ask for.

#11 nasdaq

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Posted 31 July 2015 - 07:24 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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