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HP Pavilion DV6700 will not boot.


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#1 Blackstar57

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Posted 21 July 2015 - 08:45 AM

I have an HP Pavilion dv6700 Notebook that will not boot. It was left unplugged for several months because I don't use it very much. I am getting ready for a vacation and usually take it along but when I plugged it in to update the OS it started downloading and installing updates then shut down and now goes into a loop. Tries to boot, gets as far as loading the desktop then black screen and then starts reboot again.

 

It has the original bios version F.34. everything there looks good. Ran HD self test from bios then memory test. Everything checks out ok. Factory OS was Vista but is now running 7 Ultimate 64bit.

 

If I try to boot in safe mode with networking I get a BSOD. Safe mode will boot. Safe mode with command prompt will boot.

 

Any suggestions?



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#2 dc3

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Posted 21 July 2015 - 09:42 AM

If you are able to see the Safe Mode options you are in the Advanced Boot Options.  One of the options there is Repair Your Computer.  Run this and see if it can resolve this issue.

 

What is the make and model of this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Blackstar57

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Posted 21 July 2015 - 10:44 AM

If you are able to see the Safe Mode options you are in the Advanced Boot Options.  One of the options there is Repair Your Computer.  Run this and see if it can resolve this issue.

 

What is the make and model of this computer?

 

HP Pavilion dv6700 Notebook. Model# DV6919ca. Just now saw the "Launch start-up repair. It wasn't there before. All I saw was safe, safe with networking and safe with command prompt. Running start-up repair now.



#4 Blackstar57

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Posted 21 July 2015 - 10:52 AM

WOW... Thank you Arachibutyrophobia. The start-up repair worked. Seems to be running fine now. I'm going to access Win update and get everything up to date and I hope I'm good to go after that.

 

Thanks again

 

Glenn



#5 dc3

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Posted 21 July 2015 - 12:35 PM

You are very welcome.

 

Let us know if you need any further help.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Blackstar57

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Posted 21 July 2015 - 01:15 PM

The computer seemed to be ok. Was downloading and installing 7 updates so I left it alone and went out to the shed to do some work on my motorcycle. Just got back in and it was in the Windows error recovery screen. Tries to start but the same as before. It gets to the desktop then black screen the reboot. Options in recovery are Safe mode, safe with networking (I get a BSOD when I try it) and safe with command prompt. No option to repair.



#7 dc3

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Posted 21 July 2015 - 01:21 PM

Can you boot into Safe Mode?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Blackstar57

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Posted 21 July 2015 - 01:25 PM

Can you boot into Safe Mode?

 

Yes. I'm in safe mode now.



#9 dc3

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Posted 21 July 2015 - 01:32 PM

Click on the Start button, then type cmd in the Search programs and files box, press enter.
 
Does the Command Prompt open?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Blackstar57

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Posted 21 July 2015 - 01:37 PM

yes



#11 Blackstar57

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Posted 21 July 2015 - 01:38 PM

There is a pop-up message stating windows has recovered from an unexpected shutdown and it can check online etc



#12 dc3

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Posted 21 July 2015 - 01:55 PM

Open the Command Prompt and run sfc /scannow.


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#13 Blackstar57

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Posted 21 July 2015 - 01:57 PM

Running scan now



#14 Blackstar57

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Posted 21 July 2015 - 02:09 PM

Windows resource protection found corrupt files but was unable to fix them.

Details are included in the cbs.log.

 

I checked here and there are 5 logs in that folder.



#15 dc3

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Posted 21 July 2015 - 02:12 PM

Choose the log with today's date.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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