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need help restoring the files on my computer


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#1 shoot259

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Posted 21 July 2015 - 08:33 AM

hey guys, i just recently had my hard drive fail, i got it fixed but apparently i need to reinstall everything for my computer to run again.. i am not tech savvy so i have no clue what the guy was talking about. i am unable to find out what he is talking about because, he said it would be extra for consultation fees or something... as is, i am able to:

1. turn on my computer

2. sign into my account

3. use internet explorer/google chrome

4. type normally and listen to music fine.

 

i am unable to

1. use the store app on my computer because i technically have no updates but when i go to search for updates i get this error code

80072F8F

2. i cannot play any of my PC disk based games e.g "star wars: empire at war"

3. i cannot watch any disk based movies e.g "Mr. and Mrs. smith" "Braveheart" and "We were Soldiers  

 

i started to follow this help post on another site, but i have much more faith in this site...  

what i started to do was:

http://www.techsupportforum.com/forums/f320/solved-windows-update-error-80072f8f-885129.html 


Edited by shoot259, 21 July 2015 - 08:37 AM.


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#2 dc3

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Posted 21 July 2015 - 09:33 AM

Check your date and time in Windows and the BIOS.

 

What exactly do you mean by the hdd fail.  Was the hdd replaced?

 

If it was, did the shop you took it to install your operating system on it?


Edited by dc3, 21 July 2015 - 09:36 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 shoot259

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Posted 21 July 2015 - 10:59 AM

how do i check in the BIOS? 

i dropped my  computer and it got damaged. the hard drive thing, it got replaced. they  installed my OS i dont know if anything else was downloaded, or fixed or anything like that.. 



#4 dc3

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Posted 21 July 2015 - 12:42 PM

There is a clock on the desktop in the lower right corner.  Is the time displayed there correct?

 

What is the make and model of this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 shoot259

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Posted 21 July 2015 - 12:50 PM

yes the clock is correct,

 

toshiba satellite

i am unsure if there is more then that for make and model






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