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Kernel Power Error Event ID 41 Task Category 63 only while gaming


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#1 Cassius88

Cassius88

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Posted 21 July 2015 - 05:05 AM

Hi all

 

Specs: AMD FX™-8350 Eight-Core Processor

Manufacturer: AMD

Speed: 4 GHz

Number of Cores: 4

Video Card: PowerColor Radeon HD 7970 3GB OC

SSD: Samsung 840 Series 120GB 2.5" Solid State Drive/SSD

HDD: Seagate Barracuda ST2000DM001 3.5" 2TB SATA 6.0Gb/s Hard Drive

RAM: Corsair Vengeance Low Profile CML8GX3M2A1600C9 8GB (2x4GB) DDR3

PSU: Corsair GS-700 V2 80 PLUS Bronze Power Supply

MOBO: Gigabyte GA-990FXA-UD3 Motherboard

Operating System: Microsoft Windows 7 Home Premium SP1 OEM 64-Bit

 

I started getting crashes while playing games about 6 weeks ago. It started as my computer shutting down and restarting spontaneously, then the BSODs started and it also sometimes just freezes. All three types continue to happen with no discernible cause for the difference in crash type, but all only when I am gaming. It happens with the same frequency whether playing Witcher 3 (graphically intensive) or CS:GO (not intensive). All of the crashes give the same event ID 41 task category 63. Most of the crashes give a BugCheckCode of 0, but some give a number that seems to randomly change (59, 30, 254, 252). I have translated these to hex and searched for them on the Microsoft website with no real results except for two of them mentioning Avast, which I don't have installed.

 

I originally thought it must be my graphics card overheating so I got some compressed air and cleaned out all the dust (which there was a lot of as it is about 2 years old). I have been monitoring all of the temps with HWMonitor, but they all seem to be within safe ranges. I havent changed any hardware since I added a dedicated sound card about a year ago. The only software that has changed in that time has been Windows updates and whatever updates I need for my graphics card.

 

I then thought it might be that my PSU has degraded over time such that it can no longer handle the surges that come while gaming, but I calculated the wattage that my rig should need and it is still well below the 700W that my PSU should be giving, even allowing for some degradation. I changed the outlet that my PSU was attached to in case it was faulty and I have monitored the rails using HWMonitor and 12V has not dropped below 12 and the 5V has not dropped below 5 while gaming. The only value that shows any significant fluctuation is the CPU VCORE, which has a Max of 1.440V and a Min of 0.936V, but I understand that is normal as the load requirements change. I considered buying a PSU tester but I thought I should exhaust all avenues before spending money on something that might not even be the problem.

 

My next thought was that it might be RAM or SSD/HDD. I did a Seatools test and everything came up normal for both SSD and HDD. Last night I did a memtest86, which I cancelled after 11.5 hours. It had basically done almost 2 full passes with no errors. I would have liked it to do more passes but the hammer test seemed to take about 8 hours first time round. Could that be indicative of a problem, even though no errors showed? I have also reseated my ram and could try using the spare slots on my MOBO, but that seems a bit pointless seeing as the Memtest came up clean.

 

I did a malware scan using both MSE and AVG, neither finding anything. I have also reset my BIOS to factory.

One of the threads I found suggested that sound drivers could cause complications and I noticed that I have three sound devices in my Device Manager. AMD HD, ASUS Xonar DX and Realtek HD. I use my onboard sound for my headset and a dedicated sound card for my 2.1 speaker system, which I understand are Realtek and ASUS, respectively. Should I get rid of AMD?

 

As far as I can tell I have done everything a layperson can do to troubleshoot and probably need some help debugging the crash dump files, located here: http://s000.tinyupload.com/?file_id=08081153602953643424. Any other advice is greatly appreciated by me and my long-suffering CS:GO team mates.

 

http://imgur.com/ybCotRI Screenshot of HWMonitor stats during gaming, about 5-10 minutes before a crash. CPU heat looks quite high, but am not sure what it is supposed to be.

 

I should also mention that the two attachments were created with only 4GB of RAM in use as I was previously Memtesting them separately.

Attached Files



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 23 July 2015 - 04:24 AM

Sorry for the delay in responding.  I've been working on this for 3 days but my babysitting interfered with it (I've got my grandson for a week!)

 

Your UEFI/BIOS (version FC) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 699 mB of available RAM.  Please updgrade your RAM (if the system is capable).  While waiting to upgrade the RAM, please only run one program at a time in order to maintain system performance.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Out of 13 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Analysis:
The following is for informational purposes only.
[font=lucida console]**************************Sun Jul 19 04:18:45.718 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071915-10904-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:41:51.163[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopDequeueIrpFromThread+bb )[/B]
BugCheck [B]3B, {c0000005, fffff800034995db, fffff8800dc63ae0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800034995db, Address of the instruction which caused the bugcheck
Arg3: fffff8800dc63ae0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!IopDequeueIrpFromThread+bb[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 15 22:24:51.152 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071615-10888-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:53:46.323[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiCommitThreadWait+2ad )[/B]
BugCheck [B]3B, {c0000005, fffff800034846dd, fffff8800ddb3620, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800034846dd, Address of the instruction which caused the bugcheck
Arg3: fffff8800ddb3620, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KiCommitThreadWait+2ad[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 15 21:25:32.908 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071615-11029-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:46:20.032[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d )[/B]
BugCheck [B]1E, {0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x1E_dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 15 02:16:20.416 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071515-11356-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:43.540[/B]
Probably caused by :[B]USBPORT.SYS ( USBPORT!USBPORT_AssertSig+25 )[/B]
BugCheck [B]FE, {6, fffffa8008cdaa60, 4f444648, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FE]BUGCODE_USB_DRIVER (fe)[/url]
Arguments:
Arg1: 0000000000000006, USBBUGCODE_BAD_SIGNATURE An Internal data structure (object)
    has been corrupted.
Arg2: fffffa8008cdaa60, Object address
Arg3: 000000004f444648, Signature that was expected
Arg4: 0000000000000000
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xFE_BAD_SIGNATURE_USBPORT!USBPORT_AssertSig+25[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 15 02:12:58.373 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071515-10920-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:02:25.497[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4139c )[/B]
BugCheck [B]FC, {fffff8800e064ae0, 80000001861d1963, fffff8800e063ec0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FC]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/url]
Arguments:
Arg1: fffff8800e064ae0, Virtual address for the attempted execute.
Arg2: 80000001861d1963, PTE contents.
Arg3: fffff8800e063ec0, (reserved)
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0xFC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: [B]X64_0xFC_nt!_??_::FNODOBFM::_string_+4139c[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 12 02:47:22.835 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071215-10779-02.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:15:29.944[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3fdd6 )[/B]
BugCheck [B]50, {fffffffff4bc3e27, 1, fffff800032c7ae0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: fffffffff4bc3e27, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff800032c7ae0, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]X64_0x50_nt!_??_::FNODOBFM::_string_+3fdd6[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 12 02:31:00.499 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071215-10779-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:16:20.090[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiCommitThreadWait+24a )[/B]
BugCheck [B]3B, {c0000005, fffff800032dd67a, fffff880029b7fd0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800032dd67a, Address of the instruction which caused the bugcheck
Arg3: fffff880029b7fd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  CodeMeter.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KiCommitThreadWait+24a[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 12 00:51:28.533 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071215-11138-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:10.657[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4139c )[/B]
BugCheck [B]FC, {fffff8a0014dea70, a7d00001e4981963, fffff88003e427c0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FC]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/url]
Arguments:
Arg1: fffff8a0014dea70, Virtual address for the attempted execute.
Arg2: a7d00001e4981963, PTE contents.
Arg3: fffff88003e427c0, (reserved)
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0xFC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]X64_0xFC_nt!_??_::FNODOBFM::_string_+4139c[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 11 22:54:26.222 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071215-10623-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:17.235[/B]
Probably caused by :[B]hardware ( fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+538 )[/B]
BugCheck [B]50, {fffffa804e6d7721, 1, fffff8800101beb8, 5}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: fffffa804e6d7721, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8800101beb8, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 11 21:59:31.687 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071215-10748-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:43:10.811[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )[/B]
BugCheck [B]7F, {8, 80050031, 406f8, fffff800032fddf7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff800032fddf7
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]X64_0x7f_8_nt!KiDoubleFaultAbort+b2[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 10 00:47:27.305 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071015-10779-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:46.429[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )[/B]
BugCheck [B]7F, {8, 80050031, 406f8, fffff80003293876}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff80003293876
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: [B]X64_0x7f_8_nt!KiDoubleFaultAbort+b2[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  9 05:06:01.457 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070915-10670-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:25:48.581[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpReferenceDeviceMap+1ad )[/B]
BugCheck [B]50, {ffffeb8024ca6b98, 0, fffff8000357ec3d, 7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: ffffeb8024ca6b98, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8000357ec3d, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000007, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID: [B]X64_0x50_nt!ObpReferenceDeviceMap+1ad[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul  5 02:17:33.857 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070515-11481-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 6:16:24.981[/B]
*** ERROR: Module load completed but symbols could not be loaded for kbdhid.sys
Probably caused by :[B]kbdhid.sys ( kbdhid+2aaa )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0xD1_CODE_AV_NULL_IP_kbdhid+2aaa[/B]
  BIOS Version                  FC
  BIOS Release Date             02/05/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Jul 19 04:18:45.718 2015 (UTC - 4:00)**************************
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
mvxxmm.sys                  Thu Jan 19 01:50:44 2012 (4F17BD44)
mvs91xx.sys                 Thu Jan 19 01:51:00 2012 (4F17BD54)
usbfilter.sys               Fri Mar 30 23:48:56 2012 (4F767EA8)
amd_sata.sys                Wed Apr 11 10:40:24 2012 (4F8597D8)
amd_xata.sys                Wed Apr 11 10:40:27 2012 (4F8597DB)
EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
[COLOR=RED][B]AppleCharger.sys            Wed Oct 24 20:51:02 2012 (50888CF6)[/B][/COLOR]
RTKVHD64.sys                Tue Oct 30 05:51:36 2012 (508FA328)
netr28x.sys                 Fri Feb 22 04:10:29 2013 (51273605)
cmudaxp.sys                 Thu Apr 11 06:45:54 2013 (51669462)
[COLOR=RED][B]dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)[/B][/COLOR]
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
AtihdW76.sys                Mon May 18 12:48:42 2015 (555A17EA)
atikmpag.sys                Mon Jun 22 21:10:51 2015 (5588B21B)
atikmdag.sys                Mon Jun 22 21:34:51 2015 (5588B7BB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 12 02:47:22.835 2015 (UTC - 4:00)**************************
netr28x.sys                 Thu Oct 27 21:36:43 2011 (4EAA072B)
AtihdW76.sys                Sat Jun 21 22:31:21 2014 (53A63FF9)
atikmpag.sys                Thu Nov 20 21:08:54 2014 (546E9EB6)
atikmdag.sys                Thu Nov 20 21:30:27 2014 (546EA3C3)
[/font]
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Cassius88

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Posted 23 July 2015 - 07:59 AM

Hi Usasma and thank you so much for taking the time to try to help me. I will go through your list one by one:

 

- There is a beta BIOS for my motherboard (FDk) but when I try to open the .exe file after downloading, it says that it isn't compatible with my version of Windows (64-bit). Do I have to create a disk image to make it work?

- When I created the zip files I only had one RAM stick in as I was memtesting them individually. I have both sticks of 4GB RAM back in now, so hopefully it should be fine.

- Daemon Tools removed.

- All AMD drivers uninstalled and re-installed as directed.

- Broken hardware: I have done a Seatools test on both my SSD and HDD. Both came back fine.

I have done memtest86 for at least 24 hours on my RAM, both together and each stick individually. No errors were recorded.

I do not have a PSU tester but all the rails look steady on HWMonitor.

- BIOS issues: as above, I have tried to update but the update appears to be for 32-bit.

- Overclocking: I have not done any overclocking. As with the photo I posted in my original post, my CPU temp seems very high but I cleaned my case out with compressed air when the crashes started. I suppose the thermal paste could have gone bad or my heatsink/fan isn't seated correctly any more.

- Crud in case: as above, I cleaned out my case about a month ago.

- Windows Update: all updates have been installed, including optional updates.

- Compatibility: The only hardware I have installed since buying the pre-built computer is a dedicated sound card, which I got over 6 months before the first BSOD. I do have three audio drivers showing in my Device Manager as I have my headset plugged into MOBO sound and my speakers plugged into dedicated. Could this be causing a conflict?

- Low-level driver problems: I used Slimdriver to update all drivers and ran a Driver Verifier for 24 hours two days ago, which came back fine.

- Malware: I scanned for Malware using both AVG and MSE. Nothing was found.

-Hardware diagnostics: As mentioned, I have already completed tests for RAM, SSD, HDD and malware, all coming up clean. I will run FurMark and Prime95 tomorrow night when I get home from work as I am already late for bed.

 

Again, thank you so much for your time and effort and I will get back to you as soon as I have had a change to run those further tests.



#4 Cassius88

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Posted 24 July 2015 - 03:46 AM

Furmark screenshot after 30 minutes. Pretty much stayed steady at 73-74 degrees the whole test. http://imgur.com/PuzKB9k



#5 usasma

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Posted 24 July 2015 - 05:57 AM

Don't worry about the BIOS update for now (especially since it's a beta version)

Should it be necessary, it'll be the last thing that we try.

 

The CPU temps are high, but not dangerously so.
it would be a good idea to work over the cooling system for the CPU (and for the case in general).

 

I don't see signs of audio problems, but will keep my eyes open for them in any further reports.

 

Furmark looks good - but remember that it only tests selected parts of the video card (so the video card isn't ruled out 100%)

 

I initially suspected the Daemon Tools and AMD Overdrive.

Are you still having crashes?

If not, are you experiencing any other problems?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Cassius88

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Posted 24 July 2015 - 07:40 AM

I had a single crash within about 5 minutes of starting playing CS:GO. I rebooted and then didnt have a crash for the next 3 hours.

 

Do you think a Prime95 test will be worthwhile, because Im not that keen to force my CPU temp up unduly.



#7 usasma

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Posted 24 July 2015 - 08:46 AM

I would try Prime95 to see what happens.

Use the Blend test to test your RAM, but use the Small FFT and Large FFT tests to stress the CPU

Watch the temps while you do this.

 

It'll be safer to try this after you work on the cooling system (thermal paste, clean the cooler, make sure the fan is blowing air onto the cooler (not out of it).

But as long as you watch the temps (cut if off when it hits 90ºC) you should be OK whenever you do it.

 

There are also CPU tests at bottom of this page:  http://www.carrona.org/hwdiag.html#cpustress


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Cassius88

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Posted 24 July 2015 - 05:01 PM

I will give it a proper look and clean. I was really focusing on my graphics card when I cleaned it out last time so another look couldn't hurt.



#9 Cassius88

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Posted 26 July 2015 - 08:31 PM

Last time I cleaned my computer I just sprayed air onto the CPU fan and heatsink. This time I actually took the fan off and noticed there was a lot of dust that I couldn't see before. I completely cleaned the heatsink and now my idle temp is about 35 degrees and even after playing CS:GO for 4 hours it never went over 69 degrees. I haven't had a crash in 3 days now and hopefully it stays that way. I will update if I get any more crashes. Thanks very much for your help.



#10 spazmatic44203

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Posted 26 July 2015 - 08:43 PM

I'm having this exact same issue but it's not only during games....I get BSOD giving me various codes and when checking event viewer I get error code Kernel Power event 41....I ran a ramcheck and the ram is fine...I did sfc scan which came back fine...I used driver booster pro to update all device drivers to the new date....I checked temperatures and they seem steady....All the checks came back negative....I updated windows 7 ultimate 64 to all its most recent updates....I'm at a loss as to what to do....I switched my power outlet to the wall and it still did it....



#11 spazmatic44203

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Posted 26 July 2015 - 08:48 PM

If anyone has any input to help me id greatly appreciate it...Im thinking its the power supply I just dont see whats going on though.



#12 Cassius88

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Posted 27 July 2015 - 12:13 AM

I can only tell you what I have learnt while investigating my issues, so take this advice with a grain of salt:

 

- Run Seatools test on hard drive and solid state drive, long test

- Post your minidumps to your topic (I assume you posted a topic in this forum) so that someone with the right skills can take a look to see if there any recurring bugcheckcodes. I was told that if you are getting a lot of different random ones then it probably isn't software related.

- Use HWMonitor to check your motherboard rails and see if there is considerable fluctuation in voltage

 

It sounds like you've done pretty much everything else you can do.



#13 usasma

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Posted 28 July 2015 - 07:38 AM

Cassius88 - I'm glad to hear that the system is working well for you.  Thanks for letting us know!

 

Spazmatic44203 - please start your own topic so that your problem can get the individual attention that it deserves.

While problems may appear exactly the same on the surface, there is never an exact same situation once we start looking "under the hood"

 

Please include these reports in your new topic (not here):

1)  Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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