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Can't switch on my AVG


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7 replies to this topic

#1 MickinPlymouthUK

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Posted 20 July 2015 - 08:26 PM

Hi, my AVG seems to have switched itself off and I can't find a button to switch it back on!
I went to it run a scan like I've done a hundred times before but this screen came up with lots of ominous orange saying "There are no active components"  and  "Unknown"  which I've never seen before.
I clicked "Scan now" but nothing happened, it's dead as a dodo.
I took out an annual AVG subscription earlier this year so I'm fully paid up. Any advice?
PS- I'm Win7 Home Edition
 
avg-rge_zpsvizzts1e.jpg

Edited by MickinPlymouthUK, 20 July 2015 - 08:40 PM.


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#2 quietman7

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Posted 20 July 2015 - 08:34 PM

When unexpected issues arise with anti-virus software, I generally recommend a reinstall which resolves most problems.. If that does not correct the problem, then an uninstall and use of the vendor's removal tool (if one is available) for performing a clean reinstall.
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#3 MickinPlymouthUK

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Posted 20 July 2015 - 08:49 PM

Thanks Quietman I'll have a crack at it; incidentally I just found this warning on my taskbar to switch on AVG, I clicked it but nothing happened-  

 

 

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#4 quietman7

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Posted 20 July 2015 - 09:07 PM

You're welcome and good luck.
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#5 MickinPlymouthUK

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Posted 21 July 2015 - 11:30 AM

No joy, I tried uninstalling via the Control Panel but the message came up "Could not uninstall".

So I downloaded AVG Remover (top pic below), hit "Continue", but after a few seconds got the "Internet Connection Failed" message (bottom pic).

My internet connection is working, so I can't understand why the Remover says it isn't.

 

avg-romover_zps5zzxs0oy.jpg



#6 quietman7

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Posted 21 July 2015 - 01:52 PM

I would try contacting AVG Support before proceeding any further.
AVG Support Center
AVG Technical Support
AVG Support Community Forums
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#7 MickinPlymouthUK

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Posted 28 July 2015 - 04:02 AM

Update- problem decisively solved drastically by dumping my PC and switching to my new one!

The old one was about 6 years old and has been giving me trouble just lately like sometimes refusing to start and corrupting my AOL (and possibly AVG) files etc, so rather than keep throwing repair money at it I got rid of it, it'd had a good innings anyway.. :)


Edited by MickinPlymouthUK, 28 July 2015 - 04:03 AM.


#8 quietman7

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Posted 28 July 2015 - 05:26 AM

Yes that is a rather drastic way to solve a problem but glad to hear things are resolved. Enjoy your new PC.
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