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warnings from trend micro PC trying to access jsgnr.eshopcomp.com and others...


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7 replies to this topic

#1 mvssysprog

mvssysprog

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Posted 20 July 2015 - 02:43 PM

When I bring up my chrome browser, I get alerts from trendmicro with alerts about many attempts to access jsgnr.eshopcomp.com....(lots of different addresses). we also get pop ups from solvemypc1 saying we have a virus and to call the number listed (I'm not doing that). I also have malwarebytes premium and we don't get any malware results after a comprehensive scan. They both showed up a couple of weeks ago. It does not seem to affect internet explorer - only chrome. Am currently running Windows 7 service pack 1.

 

Any assistance would be gratefully appreciated.

 

Thanks in advance.

 

Dave



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#2 Broni

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Posted 20 July 2015 - 03:51 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 mvssysprog

mvssysprog
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  • Local time:09:53 PM

Posted 20 July 2015 - 09:21 PM

Hi...

 

Here is the information you requested:

 

Security check:

 

Results of screen317's Security Check version 1.005 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled! 
Trend Micro Security Agent  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 JavaFX 2.1.0   
 Java 7 Update 17 
 Java version 32-bit out of Date!
 Adobe Reader XI 
 Google Chrome 34.0.1847.116 Google Chrome out of date! 
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Trend Micro OfficeScan Client pccntmon.exe
 Malwarebytes Anti-Malware mbamscheduler.exe  
 Trend Micro Client Server Security Agent ntrtscan.exe 
 Trend Micro Client Server Security Agent HostedAgent svcGenericHost.exe
 Trend Micro Client Server Security Agent tmlisten.exe 
 Trend Micro Client Server Security Agent HostedAgent HostedAgent.exe
 Trend Micro Client Server Security Agent CCSF TmCCSF.exe
 Trend Micro Client Server Security Agent TmProxy.exe 
 Trend Micro BM TMBMSRV.exe 
 Trend Micro Client Server Security Agent TmPfw.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

Farbar Service Scanner

 

Farbar Service Scanner Version: 17-01-2015
Ran by Pretty Papers (administrator) on 20-07-2015 at 20:38:09
Running from "C:\Users\Pretty Papers\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0

System Restore:
============

System Restore Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

 

Minitoolbox:

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Pretty Papers (administrator) on 20-07-2015 at 20:40:37
Running from "C:\Users\Pretty Papers\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: OptiPlex 7010 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter = Wireless Network Connection (Connected)
Intel® 82579LM Gigabit Network Connection = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=10.0.0.2 metric=1 publish=Yes

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : PrettyPapers-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter
   Physical Address. . . . . . . . . : 00-8E-F2-81-06-C1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ec95:3d80:fcf8:ff41%15(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 20, 2015 4:04:37 PM
   Lease Expires . . . . . . . . . . : Tuesday, July 21, 2015 4:04:38 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 369135346
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-50-45-B3-90-B1-1C-78-8D-CD
   DNS Servers . . . . . . . . . . . : 10.0.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® 82579LM Gigabit Network Connection
   Physical Address. . . . . . . . . : 90-B1-1C-78-8D-CD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CE6222E2-0D37-4A2E-9B46-87CDD8E6A60E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  10.0.0.1

Name:    google.com
Addresses:  2607:f8b0:400c:c06::66
   64.203.194.239
   64.203.194.247
   64.203.194.249
   64.203.194.246
   64.203.194.252
   64.203.194.243
   64.203.194.240
   64.203.194.251
   64.203.194.241
   64.203.194.244
   64.203.194.253
   64.203.194.250
   64.203.194.248
   64.203.194.245
   64.203.194.242

Pinging google.com [64.203.194.249] with 32 bytes of data:
Reply from 64.203.194.249: bytes=32 time=114ms TTL=60
Reply from 64.203.194.249: bytes=32 time=116ms TTL=60

Ping statistics for 64.203.194.249:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 114ms, Maximum = 116ms, Average = 115ms
Server:  UnKnown
Address:  10.0.0.1

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
   2001:4998:44:204::a7
   2001:4998:c:a06::2:4008
   98.138.253.109
   98.139.183.24
   206.190.36.45

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=120ms TTL=48
Reply from 98.139.183.24: bytes=32 time=119ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 120ms, Average = 119ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...00 8e f2 81 06 c1 ......NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter
 11...90 b1 1c 78 8d cd ......Intel® 82579LM Gigabit Network Connection
  1...........................Software Loopback Interface 1
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.2     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.2    281
         10.0.0.2  255.255.255.255         On-link          10.0.0.2    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.2    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link          10.0.0.2     26
  169.254.255.255  255.255.255.255         On-link          10.0.0.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.2    281
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0         10.0.0.2       1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 15    281 fe80::/64                On-link
 15    281 fe80::ec95:3d80:fcf8:ff41/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/20/2015 04:52:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2015":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'

Error: (07/20/2015 04:52:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2015":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_25; ;DBF=C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Pretty Papers2.QBW;ENG=QB_data_engine_25;DBN=8c674236412f436f8a0bbc70ca96b29e

Error: (07/20/2015 04:52:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2015":
Connection Error:Invalid user ID or password

Error: (07/20/2015 04:18:33 PM) (Source: MsiInstaller) (User: PrettyPapers-PC)
Description: Product: LogMeIn -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.

Error: (07/20/2015 04:18:28 PM) (Source: MsiInstaller) (User: PrettyPapers-PC)
Description: Product: LogMeIn -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.

Error: (07/20/2015 04:18:27 PM) (Source: MsiInstaller) (User: PrettyPapers-PC)
Description: Product: LogMeIn -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.

Error: (07/20/2015 04:06:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2015 03:58:51 PM) (Source: MsiInstaller) (User: PrettyPapers-PC)
Description: Product: LogMeIn -- Internal Error 2753. _64LogMeInToolkit.exe

Error: (07/20/2015 02:53:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17910, time stamp: 0x5585a964
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x000000000004fafd
Faulting process id: 0x2294
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (07/20/2015 02:40:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17910, time stamp: 0x5585a964
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000005
Fault offset: 0x000000000004fafd
Faulting process id: 0x1fc0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

System errors:
=============
Error: (07/20/2015 04:58:17 PM) (Source: DCOM) (User: PrettyPapers-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}PrettyPapers-PCPretty PapersS-1-5-21-1816145405-3321128507-3827734213-1000LocalHost (Using LRPC)

Error: (07/20/2015 04:58:17 PM) (Source: DCOM) (User: PrettyPapers-PC)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}PrettyPapers-PCPretty PapersS-1-5-21-1816145405-3321128507-3827734213-1000LocalHost (Using LRPC)

Error: (07/20/2015 04:08:05 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%2

Error: (07/20/2015 04:04:34 PM) (Source: Service Control Manager) (User: )
Description: The NTRU TSS v1.2.1.37 TCS service depends on the TPM Base Services service which failed to start because of the following error:
%%0

Error: (07/20/2015 04:03:22 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (07/20/2015 04:03:22 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (07/20/2015 04:03:04 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\Windows\System32\bcmihvsrv64.dll

Error: (07/20/2015 03:08:01 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error:
%%1056

Error: (07/20/2015 03:07:21 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (07/20/2015 03:07:21 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly.  It has done this 1 time(s).

Microsoft Office Sessions:
=========================
Error: (07/20/2015 04:52:07 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 2015DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1038 from function:'DBMgr::DBConnPool::init'

Error: (07/20/2015 04:52:07 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 2015Connection String:CON=QBConnectionPool-Probe-QB_data_engine_25; ;DBF=C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Pretty Papers2.QBW;ENG=QB_data_engine_25;DBN=8c674236412f436f8a0bbc70ca96b29e

Error: (07/20/2015 04:52:07 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 2015Connection Error:Invalid user ID or password

Error: (07/20/2015 04:18:33 PM) (Source: MsiInstaller)(User: PrettyPapers-PC)
Description: Product: LogMeIn -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/20/2015 04:18:28 PM) (Source: MsiInstaller)(User: PrettyPapers-PC)
Description: Product: LogMeIn -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/20/2015 04:18:27 PM) (Source: MsiInstaller)(User: PrettyPapers-PC)
Description: Product: LogMeIn -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/20/2015 04:06:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2015 03:58:51 PM) (Source: MsiInstaller)(User: PrettyPapers-PC)
Description: Product: LogMeIn -- Internal Error 2753. _64LogMeInToolkit.exe(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/20/2015 02:53:08 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.179105585a964ntdll.dll6.1.7601.18869556366f2c0000005000000000004fafd229401d0c31d4ed44537C:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\ntdll.dll8f3c607e-2f10-11e5-bff1-00038a000015

Error: (07/20/2015 02:40:19 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.179105585a964ntdll.dll6.1.7601.18869556366f2c0000005000000000004fafd1fc001d0c31b856503ccC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Windows\SYSTEM32\ntdll.dllc520fe0e-2f0e-11e5-bff1-00038a000015

=========================== Installed Programs ============================

Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
AOL Sync 1.0.0 (HKLM-x32\...\AOL Sync) (Version: 1.0.0 - )
AOL Toolbar (HKCU\...\AOL Toolbar) (Version:  - )
AOL Toolbar (HKLM-x32\...\AOL Toolbar) (Version:  - )
BetterPriceChEc (HKLM-x32\...\{4E5FE462-1A84-47B4-3411-C72434AAD86C}) (Version:  - "")
BioAPI Framework (HKLM\...\{9DAED4FC-2B0E-4F3F-8141-F2ABF02CCFCB}) (Version: 1.0.2 - Dell Inc.) Hidden
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.1.1 - Canon Inc.)
Canon MG5300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5300_series) (Version:  - Canon Inc.)
Canon MG5300 series On-screen Manual (HKLM-x32\...\Canon MG5300 series On-screen Manual) (Version:  - )
Canon MG5300 series User Registration (HKLM-x32\...\Canon MG5300 series User Registration) (Version:  - )
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Carbonite (HKLM-x32\...\Carbonite Backup) (Version: 5.5.5 build 4151  (Jun-27-2014) - Carbonite)
Citrix Online Launcher (HKLM-x32\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)
Corel PaintShop Pro X5 (HKLM-x32\...\_{1563C6F2-E9B5-42DE-9EA6-207C9A8C2DFB}) (Version: 15.0.0.183 - Corel Corporation)
Corel PaintShop Pro X5 (HKLM-x32\...\{15180A90-1FC0-47E4-A150-3AECEF07B3B6}) (Version: 15.0.0.183 - Corel Corporation) Hidden
Custom (HKLM\...\{7206B668-FEE0-455B-BB1F-9B5A2E0EC94A}) (Version: 01.00.00.000 - Wave Systems Corp.) Hidden
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - Acro Software Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery Manager (HKLM\...\{50B4B603-A4C6-4739-AE96-6C76A0F8A388}) (Version: 1.3.1 - Dell Inc.)
Dell Command | Update (HKLM-x32\...\{EC542D5D-B608-4145-A8F7-749C02BE6D94}) (Version: 2.0.0 - Dell Inc.)
Dell Data Protection | Access (HKLM\...\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}) (Version: 2.2.00001.001 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
DellAccess (HKLM\...\{F839C6BD-E92E-48FA-9CE6-7BFAF94F7096}) (Version: 01.01.00.104 - Wave Systems Corp.) Hidden
Download Updater (AOL Inc.) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )
EMBASSY Client Core (HKLM\...\{5F5CBF39-BD29-43C8-B63A-B9758F0FD090}) (Version: 01.01.00.036 - Wave Systems Corp.) Hidden
FiineDealSOFtt (HKLM-x32\...\{0D566ABB-889B-AF39-7B6A-23D4C5D54542}) (Version:  - finedeal)
FlexibleSHoppero (HKLM-x32\...\{A30F3754-C0DC-8242-F3A9-52B360AE9798}) (Version:  - FlexibleShopper)
Gemalto (HKLM\...\{91CE5F03-3A2A-4268-935A-04944F058AE9}) (Version: 01.64.01.0010 - Wave Systems Corp) Hidden
Google Chrome (HKLM-x32\...\{879FC63D-310A-3526-B4F4-D7139F94D7A6}) (Version: 66.77.16518 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.23.9 - Google Inc.) Hidden
ICA (HKLM-x32\...\{1563C6F2-E9B5-42DE-9EA6-207C9A8C2DFB}) (Version: 15.0.0.183 - Corel Corporation) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Network Connections 16.8.45.00 (HKLM\...\PROSetDX) (Version: 16.8.45.00 - Dell)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.2.0.1006 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.8.251 - Intel Corporation)
IPM_PSP_COM (HKLM-x32\...\{154B0B16-ABCD-4A06-B0B7-8146B7A89B25}) (Version: 15.0.0.183 - Corel Corporation) Hidden
Java 7 Update 17 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217017FF}) (Version: 7.0.170 - Oracle)
JavaFX 2.1.0 (HKLM-x32\...\{1111706F-666A-4037-7777-210328764D10}) (Version: 2.1.0 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LogMeIn (HKLM-x32\...\{0330FC8D-EDB2-455E-A3DC-B56DD107E4BC}) (Version: 4.1.2694 - LogMeIn, Inc.)
LogMeIn (HKLM-x32\...\{8A78EE7F-3EAC-4A15-B191-28CB9147792D}) (Version: 4.1.5224 - LogMeIn, Inc.)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.130.10 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Money Plus (HKLM-x32\...\Money2008b) (Version: 17 - Microsoft)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.0.162.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office Home and Business 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
NETGEAR WNDA3100v2 wireless USB 2.0 adapter (HKLM-x32\...\{3C7839E7-21F4-49E0-B4D5-AC8ED818CCB0}) (Version: 1.03.000 - NETGEAR)
NTRU TCG Software Stack (HKLM\...\{E9A97832-83B6-42B6-BAC6-492E344C2561}) (Version: 2.1.37 - Security Innovation, Inc.) Hidden
Optimizer Pro v3.2 (HKLM-x32\...\Optimizer Pro_is1) (Version:  - )
PC-CCID (HKLM\...\{3DCDFCDB-4D96-4CF0-9BB3-C91DAE9073F3}) (Version: 2.0.0 - Gemalto) Hidden
PrainceCoupon (HKLM-x32\...\{D86C82B0-1F02-816A-5F3D-6466F6A67566}) (Version:  - "")
Preboot Manager (HKLM\...\{3A6BE9F4-5FC8-44BB-BE7B-32A29607FEF6}) (Version: 03.03.00.090 - Wave Systems Corp.) Hidden
Private Information Manager (HKLM\...\{0B0A2153-58A6-4244-B458-25EDF5FCD809}) (Version: 07.01.00.030 - Wave Systems Corp.) Hidden
PSPPContent (HKLM-x32\...\{1522E36C-3739-41E4-8CD3-A4AFEA70086A}) (Version: 15.0.0.183 - Corel Corporation) Hidden
PSPPHelp (HKLM-x32\...\{153DD765-C8C6-4893-8CEF-D965351D82EC}) (Version: 15.0.0.183 - Corel Corporation) Hidden
PSPPro64 (HKLM\...\{1551A29F-B1B0-43CA-90B5-E6E5186F683E}) (Version: 15.0.0.183 - Corel Corporation) Hidden
QuickBooks (HKLM-x32\...\{604FB1E3-84F2-45E2-AD26-49422B021393}) (Version: 25.0.4006.2506 - Intuit Inc.) Hidden
QuickBooks Pro 2015 (HKLM-x32\...\{8F02EFA1-8F5E-4E47-A6B5-D99E4FE90271}) (Version: 25.0.4006.2506 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
QuickShare (HKLM-x32\...\{CC1C2EE8-8E03-4D79-9758-C208D4438A3E}) (Version: 1.146.60.12450 - Linkury Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5985 - Realtek Semiconductor Corp.)
SavverAddon (HKLM-x32\...\{10A0E600-D246-BD63-F465-4C849C688998}) (Version:  - SaverAddon)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Setup (HKLM-x32\...\{15002A1B-C1E7-4E91-A3EC-5502BF924A32}) (Version: 15.0.0.183 - Corel Corporation) Hidden
SPBA 5.9 (HKLM\...\{2EECD5EF-5095-467C-B80C-4AB3096EFD60}) (Version: 5.9.4.6901 - UPEK Inc.) Hidden
toolkit32for64bit (HKLM-x32\...\{703BB500-F54C-4F33-9D3C-D7A28CEAFBCF}) (Version: 7.67.47.0000 - Wave Systems Corp) Hidden
Trend Micro Client/Server Security Agent (HKLM-x32\...\{BED0B8A2-2986-49F8-90D6-FA008D37A3D2}) (Version: 5.7.1518 - Trend Micro)
Trusted Drive Manager (HKLM\...\{6AC87FB3-ACFC-4416-890C-8976D5A9B371}) (Version: 4.5.0.136 - Wave Systems Corp.) Hidden
Upek Touchchip Fingerprint Reader (HKLM\...\{4E60E212-3177-4B16-BCB3-616CCC52357D}) (Version: 1.2.004 - Dell Inc.) Hidden
VC12X64Redist (HKLM\...\{B573CC21-AE24-4BC5-9B0B-15CF29A3F982}) (Version: 1.00.0000 - Intuit Inc.)
VC12X86Redist (HKLM-x32\...\{EA9886ED-21F8-4867-A049-CE6817291EE6}) (Version: 1.00.0000 - Intuit Inc.)
Video Pinner (HKLM-x32\...\{6C998B44-82D8-CC7E-D847-4CD73036412A}) (Version:  - "")
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
Wave Crypto Runtime 2.0.7.0 x86 (HKLM-x32\...\{8C0600A3-E772-4FC8-A67D-ED110E69665C}) (Version: 02.00.07.0000 - Wave Systems Corp) Hidden
Wave Infrastructure Installer (HKLM\...\{30C2392C-C7D6-4FE2-9617-05D2C6E9D3EE}) (Version: 07.67.60.0020 - Wave Systems Corp) Hidden
Wave Support Software Installer (HKLM\...\{07D618CD-B016-438A-ADC9-A75BD23F85CE}) (Version: 05.13.00.051 - Wave Systems Corp) Hidden
Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 6062.55 MB
Available physical RAM: 3068.2 MB
Total Virtual: 12123.31 MB
Available Virtual: 8686.7 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.15 GB) (Free:372.22 GB) NTFS
2 Drive d: (B001717) (CDROM) (Total:0.05 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\PRETTYPAPERS-PC

Administrator            Guest                    LogMeInRemoteUser       
Pretty Papers           

========================= Restore Points ==================================

15-07-2015 07:00:42 Windows Update
18-07-2015 07:00:11 Windows Update
20-07-2015 19:05:32 JRT Pre-Junkware Removal
20-07-2015 19:57:09 Installed LogMeIn
20-07-2015 20:10:54 Installed LogMeIn
20-07-2015 20:19:30 Installed LogMeIn

**** End of log ****

 

Malwarebytes:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/20/2015
Scan Time: 8:43 PM
Logfile: mbam.txt
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.07.20.08
Rootkit Database: v2015.07.17.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Pretty Papers

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 444251
Time Elapsed: 35 min, 54 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.SuperOptimizer.C, HKU\S-1-5-21-1816145405-3321128507-3827734213-1000\SOFTWARE\APPDATALOW\{1146AC44-2F03-4431-B4FD-889BC837521F}, Quarantined, [29df865ebcce2610cd4dbed95ea6659b],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
PUP.Optional.FreeSearches.A, C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_websearch.freesearches.info_0.localstorage, Quarantined, [c642865ec8c2ff378981eba5c143c937],
PUP.Optional.FreeSearches.A, C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_websearch.freesearches.info_0.localstorage-journal, Quarantined, [3ccce20293f7a492b951236def158f71],

Physical Sectors: 0
(No malicious items detected)

(end)

 

MBAR

 

NOTE: I downloaded the file and extracted it to my desktop. the following message appeared before any execution:

 

"Registry value "AppInit_Dlls" has been found, which may be caused by rootkit activity"

 

Note: Press "no" button if you're not sure. If the tool crashes or tereminates unexpectedly during a system scan, restart the tool and press "yes" should this message appear again.

 

Do you want to remove this value and restart the tool?

 

I clicked the 'no' button.

 

Malwarebytes Anti-Rootkit BETA 1.09.1.1004
www.malwarebytes.org

Database version:
  main:    v2015.07.20.08
  rootkit: v2015.07.17.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17914
Pretty Papers :: PRETTYPAPERS-PC [administrator]

7/20/2015 9:33:01 PM
mbar-log-2015-07-20 (21-33-01).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 444582
Time elapsed: 33 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

 

system-log.txt

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.1.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17914

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.192000 GHz
Memory total: 6357045248, free: 3142995968

Could not load protection driver
Downloaded database version: v2015.07.20.08
Downloaded database version: v2015.07.17.01
Downloaded database version: v2015.07.20.01
=======================================
------------ Kernel report ------------
     07/20/2015 21:32:50
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\scmndisp.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\system32\DRIVERS\PBADRV.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\tmlwf.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\tmcomm.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\tmtdi.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\e1c62x64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\wanatw64.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\drivers\RTDVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\??\c:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmPreFlt.sys
\??\c:\Program Files (x86)\Trend Micro\Client Server Security Agent\VSApiNt.sys
\??\c:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmXPFlt.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\tmevtmgr.sys
\SystemRoot\system32\DRIVERS\tmactmon.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\tmwfp.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\??\C:\Program Files (x86)\LogMeIn\x64\RaInfo.sys
\SystemRoot\system32\DRIVERS\lmimirr.sys
\??\C:\Windows\system32\drivers\LMIRfsDriver.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\??\C:\Windows\system32\drivers\mwac.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\iertutil.dll
\Windows\System32\ws2_32.dll
\Windows\System32\user32.dll
\Windows\System32\wininet.dll
\Windows\System32\advapi32.dll
\Windows\System32\psapi.dll
\Windows\System32\setupapi.dll
\Windows\System32\lpk.dll
\Windows\System32\urlmon.dll
\Windows\System32\nsi.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\oleaut32.dll
\Windows\System32\shell32.dll
\Windows\System32\difxapi.dll
\Windows\System32\msvcrt.dll
\Windows\System32\ole32.dll
\Windows\System32\Wldap32.dll
\Windows\System32\imm32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\msctf.dll
\Windows\System32\kernel32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\imagehlp.dll
\Windows\System32\gdi32.dll
\Windows\System32\usp10.dll
\Windows\System32\comdlg32.dll
\Windows\System32\normaliz.dll
\Windows\System32\sechost.dll
\Windows\System32\KernelBase.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\crypt32.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\userenv.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\profapi.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2015.07.20.08
  rootkit: v2015.07.17.01

<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 7B6D8C96

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 32653312
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 32735232  Numsec = 944029696

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-81920-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

 

 

rKill.exe was downloaded and successfully ran. Log follows:

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/20/2015 10:17:16 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * Windows Firewall Disabled

   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.

Program finished at: 07/20/2015 10:19:27 PM
Execution time: 0 hours(s), 2 minute(s), and 11 seconds(s)

 

 

Please advise as to next steps.

 

Thanks in advance.

 

Dave
 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,679 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:07:53 PM

Posted 20 July 2015 - 10:03 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 mvssysprog

mvssysprog
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:09:53 PM

Posted 21 July 2015 - 05:44 AM

Good evening.

 

Temp file cleaner log:

 

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: LogMeInRemoteUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: LogMeInRemoteUser.PrettyPapers-PC
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Pretty
 
User: Pretty Papers
->Temp folder emptied: 1274354383 bytes
->Temporary Internet Files folder emptied: 1562528130 bytes
->Java cache emptied: 2414156 bytes
->Google Chrome cache emptied: 401318590 bytes
->Flash cache emptied: 43157 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 2177688 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1935939040 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 44772 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 1027440 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 405384924 bytes
Process complete!
 
Total Files Cleaned = 5,326.00 mb

 

ADWcleaner log:

 

# AdwCleaner v4.208 - Logfile created 20/07/2015 at 23:31:40
# Updated 09/07/2015 by Xplode
# Database : 2015-07-15.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : Pretty Papers - PRETTYPAPERS-PC
# Running from : C:\Users\Pretty Papers\Downloads\adwcleaner_4.208.exe
# Option : Cleaning

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Extrabux
Folder Deleted : C:\Program Files (x86)\couponPeeak
Folder Deleted : C:\Program Files (x86)\DDeallsFFinderPrOO
Folder Deleted : C:\Program Files (x86)\FiineDealSOFtt
Folder Deleted : C:\Program Files (x86)\FlexibleSHoppero
Folder Deleted : C:\Program Files (x86)\LLuckkyShuopper
Folder Deleted : C:\Program Files (x86)\SaalesMMagnaet
Folder Deleted : C:\Program Files (x86)\sAveitkeeEp
Folder Deleted : C:\Program Files (x86)\savveitkeeepo
Folder Deleted : C:\Program Files (x86)\SavverAddon
Folder Deleted : C:\Program Files (x86)\ShhOpperMMAster
Folder Deleted : C:\Program Files (x86)\SSalessCaheCkerr
Folder Deleted : C:\Program Files (x86)\SSaLLeSCheecikeer
Folder Deleted : C:\Users\Pretty Papers\AppData\Roaming\download Manager
File Deleted : C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_lab.search.conduit.com_0.localstorage
File Deleted : C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_lab.search.conduit.com_0.localstorage-journal
File Deleted : C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_search.aol.com_0.localstorage
File Deleted : C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_search.aol.com_0.localstorage-journal

***** [ Scheduled tasks ] *****

Task Deleted : TidyNetwork Update

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B27D9527-3762-4D71-963D-FB7A94FDD678}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{995AEC82-0E5F-419A-864E-4E50012D0863}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C66F0B7A-BD67-4982-AF71-C6CA6E7F016F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKCU\Software\WeatherAlerts
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\MetaStream
Key Deleted : HKLM\SOFTWARE\Viewpoint
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Optimizer Pro_is1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{10A0E600-D246-BD63-F465-4C849C688998}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0D566ABB-889B-AF39-7B6A-23D4C5D54542}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4E5FE462-1A84-47B4-3411-C72434AAD86C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A30F3754-C0DC-8242-F3A9-52B360AE9798}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D86C82B0-1F02-816A-5F3D-6466F6A67566}
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\progra~2\optimi~1\optpro~1.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\OPTIMI~1\OPTPRO~2.DLL
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3152E1F19977892449DC968802CE8964
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\649A52D257CA5DB4EAAE8BA9EB23E467
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\5E8031606EB60A64C882918F8FF38DD4
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\playsushi.com

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17909

-\\ Google Chrome v43.0.2357.134

[C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Pretty Papers\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Deleted [Homepage] : hxxp://feed.snap.do/?publisher=QuickObrw&dpid=QuickObrw&co=US&userid=89e5a203-7155-4823-a285-9761bd87926f&searchtype=hp&installDate=16/09/2013

*************************

AdwCleaner[R0].txt - [8141 bytes] - [20/07/2015 23:29:25]
AdwCleaner[S0].txt - [7928 bytes] - [20/07/2015 23:31:40]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7987  bytes] ##########

 

JRT log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.5.1 (07.16.2015:1)
OS: Windows 7 Professional x64
Ran by Pretty Papers on Mon 07/20/2015 at 23:47:52.93
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Tasks

 

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search\\SearchAssistant

 

~~~ Registry Keys

 

~~~ Files

Successfully deleted: [File] C:\Users\Pretty Papers\AppData\Roaming\appdataFr2.bin
Successfully deleted: [File] C:\Users\Pretty Papers\Appdata\Local\google\chrome\user data\default\local storage\chrome-extension_ogminpmldncgcmokldnmmapddoccmhfl_0.localstorage
Successfully deleted: [File] C:\Users\Pretty Papers\Appdata\Local\google\chrome\user data\default\local storage\chrome-extension_ogminpmldncgcmokldnmmapddoccmhfl_0.localstorage-journal

 

~~~ Folders

 

~~~ Chrome

[C:\Users\Pretty Papers\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Pretty Papers\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Pretty Papers\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Pretty Papers\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[
  ogminpmldncgcmokldnmmapddoccmhfl
]

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 07/20/2015 at 23:51:52.84
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Ran Sophos Virus removal tool - scan results - computer clean.

 

I brought up chrome and are continuing to get alerts from Trend micro about attempts to access jsgnr.eshopcomp.com. Also getting malware alert from malwarebytes about attempting to connect to superguide.work.

 

Please advise. Thank you again in advance.

 

dave

 

 



#6 Broni

Broni

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Posted 21 July 2015 - 06:32 PM

p22002970.gif Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

p22002970.gif Reset Chrome...
Click on "Customize and control Google Chrome":
p22003758.gif
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 mvssysprog

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Posted 21 July 2015 - 07:53 PM

Good evening...

I installed the latest version of Java (version 8- level 51) for both 32 and 64 bit. I also reset the settings for Chrome. That took care of the issue! I opened and closed Chrome several times to confirm.

Thank you very much for all of your assistance. You are great!!! Please close this issue.

Sincerely,

Dave

#8 Broni

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Posted 21 July 2015 - 08:10 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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