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windows defender not turning on.


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#1 asish94

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Posted 20 July 2015 - 10:44 AM

windows defender won't turn on when i try turning on as administrator. when i try through the services it displays an error message as"  Error 1067: the process terminated unexpectedly".

 

 

 

 

Farbar Service Scanner Version: 17-01-2015
Ran by asish (administrator) on 20-07-2015 at 20:58:41
Running from "C:\Users\asish\Downloads"
Microsoft Windows 8.1 Single Language  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
WAN connected
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


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#2 TinoNgombo

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Posted 20 July 2015 - 06:01 PM

Hello :)

 

Everything seems to be fine through the log you have provided.

 

Are you able to describe if anything unusual happened prior to this problem?


Edited by TinoNgombo, 20 July 2015 - 06:01 PM.


#3 asish94

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Posted 21 July 2015 - 10:25 AM

I did a full system scan through the windows defender in which a potential threat of alert level "medium" showed up. the recommended action displayed was to stop the program from running, but when i did as asked a notification popped up asking "Do you want to make changes to the following program". i clicked yes and a cmd prompt screen appeared for a short time and then disappeared automatically and after that i hav not been able to start the defender.



#4 TinoNgombo

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Posted 22 July 2015 - 04:32 AM

Ok. Before running any type of scan, either with an anti-virus/malware software, it is recommended to create a restore point, in case repercussions such as this one occur.

 

Do you perhaps have a restore point on your operating system, prior to this scan you have performed?



#5 asish94

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Posted 23 July 2015 - 11:16 AM

How can i check whether i have a restore point on my operating system or not?



#6 DK87

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Posted 26 July 2015 - 02:31 AM

Hello there

 

 

Have you tried running command prompt as adminstrator, then running sfc /scannow? This may help with corrupt system files including windows defender.

 

You could also try a disk check;

Start menu > Click Computer > Right click C: drive > Select properties > select the tools tab > Under "error-checking" select check now > leave default settings & click start - You'll be prompted to reboot so do so, then it will run through its test and fix any issues it can find.

 

Afterwards, you can find the chkdsk or wininit entry in event viewer and post the results if you are still experiencing issues.

See - http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

 

Cheers

DK






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