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Windows 8.1 Asus Laptop Black screen with cursor


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#1 animepunk

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Posted 20 July 2015 - 03:15 AM

Hi for the past month or so my Asus laptop have been getting random freezing and hangs which is then followed by the screen turning black. Most of the time the mouse is visible other times its blinking. When this happened while i was in the skype convo i could still hear and talk to my friends but cannot get out of the black screen as Ctrl+alt delete doesn't work and i am forced to power it off manually. The things i have tried so far:

-doing sfc /scannow which comes out with having some corrupted files that were unrepairable

-i did a rollback on my display driver and when my laptop freezes it doesnt have a black screen but when i click on the desktop the popup box saying that windows process is not responding comes up and whenever i click on end process nothing happens and if i click on anything the box just comes back which basically keeps looping.

 

Heres my speccy http://speccy.piriform.com/results/bRcMptVIP3lthY3xLbrWkQg

 

thanks in advance



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#2 usasma

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Posted 20 July 2015 - 06:23 AM

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder

        -  On Windows 8, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), please zip it up and upload it with your next post.
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

 

If the black screen problems continue, then please provide this information (even though you're not experiencing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 animepunk

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Posted 20 July 2015 - 04:13 PM

Hey thanks for helping, i just ran the windows update troubleshooter a couple times and it fixed some things so i will continue and see if it changes anything, if it doesn't ill do the sfcfix and cbs log



#4 animepunk

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Posted 21 July 2015 - 07:53 PM

Hey so i wasn't getting any blackscreens but my desktop is still freezing/hanging so i will now post the sfc fixlog and the CBS zip https://onedrive.live.com/redir?resid=21A7973C8AC8EDC9!128&authkey=!AE9sBM2pnmu6OOk&ithint=file%2czip

 

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-21 17:37:13.528
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.
 
 
 
 
AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component NetFx-ASPNET_WEBADMIN and file default.aspx. File is reported as corrupt by SFC.
CORRUPT: default.aspx of component NetFx-ASPNET_WEBADMIN.
 
WARNING: Failed to get store name from identity name with return code 2 for component NetFx-ASPNET_WEBADMIN and file error.aspx. File is reported as corrupt by SFC.
CORRUPT: error.aspx of component NetFx-ASPNET_WEBADMIN.
 
WARNING: Failed to get store name from identity name with return code 2 for component NetFx-ASPNET_WEBADMIN_CODE and file WebAdminPage.cs. File is reported as corrupt by SFC.
CORRUPT: WebAdminPage.cs of component NetFx-ASPNET_WEBADMIN_CODE.
 
 
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
 
 
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     5
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 
 
 
 
Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-21 18:40:28.559
----------------------EOF-----------------------


#5 jhayz

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Posted 21 July 2015 - 08:16 PM

i did a rollback on my display driver and when my laptop freezes it doesnt have a black screen

 

Hi, while waiting for the next step with regard to the sfc corrupt fixes, please check for the latest or reinstall the video driver from the Asus laptop support site then check the difference again. It would also be worth noting if you can disable any hibernate, power saving/monitor temporarily and run a check disk repair of your hard drive http://windows.microsoft.com/en-us/windows7/check-a-drive-for-errors


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#6 usasma

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Posted 23 July 2015 - 09:09 AM

I'm not an expert with the SFC fix thing, I got the author to look at my canned speech and that's about as far as I can go.

I'd suggest posting a new topic in the Windows 8 forum with the subject "SFC corruption" in the title.  That should help to attract an expert to your topic (if one is available).

 

You may also want to try this (just a hunch on my part):

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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