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Windows 7 computer with malware can't install MBAM normally; FRST triggers alert


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#1 gbr817

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Posted 19 July 2015 - 11:09 PM

Hi, 

 

I have a Lenovo desktop with lowly Core i3 2100 processor running Windows 7 64 bit. Somehow malware has gotten a hold of it, and it is blocking normal use (or initiating insane scrolling) of type-in windows for operations like "Save As" in MS Office or the "Run" window in the Start Menu. It's also messing with folder view in Explorer.

 

  • Norton AntiVirus shows all normal after an update and scan. Windows malware tool is snoozing unaware of any issue.
  • I downloaded Kaspersky and ran the free virus scan; all pretty much normal.
  • I then tried to download and run MBAM, but when running Setup, when I try to choose English as the user language, it only lets me select Catala! (cute, eh?)
  • When I tried to download FRST from bleepingcomputer.com, Norton warned that the file contained WS.Reputation.1 and deleted the FRST download.

 

So that's where I'm at. I would run MBAM if I understood Catala!

 

I have fairly limited time for running various tools and generating logs, but will do my best!

 

Thanks for any advice.

 

-- G.



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#2 gbr817

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Posted 19 July 2015 - 11:20 PM

P.S. I googled "MBAM" and "Catala" and found that this poor guy reports the same misbehavior with MBAM, maybe part of a rootkit's defensive routine.

 

https://forums.malwarebytes.org/index.php?/topic/170293-cant-even-install-malwarebyte/

 

- G.



#3 Sintharius

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Posted 20 July 2015 - 01:00 AM

Hello,

Norton's detection of FRST is a false positive. You can disable Norton and safely run the tool.

However FRST logs are not allowed here... you will need to post them ==>HERE<==.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Regards,
Alex

#4 gbr817

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Posted 21 July 2015 - 01:22 PM

Thanks Alex, I have completed the steps in the guide and have started a topic in the right place.

 

Regards,

 

-- G.



#5 quietman7

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Posted 21 July 2015 - 02:27 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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