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Problems with Chrome and keyboard with all browsers


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#1 dprocket

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Posted 19 July 2015 - 09:39 PM

I'm hoping someone can help me.  I'm the family "tech support" department.  My father-in-law has been having a number of problems that I'm having troubles even starting to troubleshoot.

 

So far, I think there are 2 separate issues, but they may be related.  I'm not even sure where to start.  

 

First of all, Google Chrome has been crashing constantly.  Pages become unresponsive.  He was also getting persistent Shockwave crashes.  Now, i can not get Chrome to open any web page.  Each time Chrome is opened, after spinning for a few minutes, I get the "Pages Unresponsive" message. Killing the page or waiting both does nothing.  

 

I've tried to uninstall Chrome and reinstall it, but I still get the same issue.

 

secondly, I'm getting a bizarre keyboard issue in Internet Explorer.  Keyboard works fine (I can type) inside Windows (I can search programs and files) and other applications (a payroll program) however in others (Internet explorer, Microsoft Word) typing keys on the keyboard yields random results.  For instance, I typed the "Y" key 6 times in Internet Explorer and it yeilded "6chny1".  Seemingly random output from the keyboard.  It's not as if they keyboard is "off" (so that Y always yields U, for instances).  I'm not sure where to go to start troubleshooting these two issues.

 

Any help?  Father in law has left the computer with me for a few days, so I'm trying to get this resolved before he gets back in town.

 

 



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#2 dprocket

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Posted 27 July 2015 - 09:18 PM

Does anyone have any ideas on these issues?  Or even a starting point of things to check?






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