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Trojan.Agent.UX Keep Blocking by my unti Virus


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#1 acejays98

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Posted 19 July 2015 - 05:29 PM

I already scan my computer in safemode using malwarebyte and it founds 3 viruses and I already remove it but still this Trojan.Agent.UX keep poping up in my malwarebytes Notification box

 

kindly see the image attached thanks mal1_zpsgs6yzs98.jpg

 

 

mal2_zpsbb64gzki.jpg

 

mal3_zpsmxqdutaa.jpg

 

 

Kindly see attached images thank you for the help



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#2 acejays98

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Posted 20 July 2015 - 04:34 AM

is there anyone that can help me? appreciated allot, I guess the Virus is taking off all the RAM in my computer and some of my MS-word file are cannot be edit cause it is all change to read only and cant be edit I hope someone can help me with this issue thank you so much.

 

and an unknown shortcut files are all over my User Folders please see screen shot of my desktop and one of the folders that have the shortcut unknown file.

 

mal4_zps1xiuzt0o.jpg


Edited by acejays98, 20 July 2015 - 06:00 AM.


#3 acejays98

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Posted 21 July 2015 - 11:20 AM

up for this message



#4 severac

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Posted 25 July 2015 - 05:02 PM

Hello,

 

do you still need help?

 

If yes, please, do the following.

 

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

----------

Empty your temp folders using TFC (Temporary File Cleaner)

§  Please download TFC by Old Timer and save it to your desktop.
alternate download link

§  Save any unsaved work. (TFC will close ALL open programs including your browser!)

§  Double-click on TFC.exe to run it. (If you are using Vista or above, right-click on the file and choose "Run As Administrator".)

§  Click the Start button to begin the cleaning process and let it run uninterrupted to completion.

§  Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.

------------

Kaspersky Virus Removal Tool

Please download Kaspersky Virus Removal Tool from here.

§  Right click on KVRT.exe and select Run as Administrator.

§  Read the EULA, then select Accept.

§  Wait for Kaspersky Virus Removal Tool to initialize.

§  In the main screen, select Change parameters, place a checkmark in System drive, then click OK.

§  Click Start scan.

§  Wait for Kaspersky Virus Removal Tool to complete scanning.

§  When the scan is finished, select Neutralize all for all detected objects.

§  Close Kaspersky Virus Removal Tool when done.

Informe me if something is detected.

-------

Download Security Check from here or here and save it to your Desktop.

§  Double-click SecurityCheck.exe

§  Follow the onscreen instructions inside of the black box.

§  Notepad document should open automatically called checkup.txt; please post the contents of that document.

----------

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  Click on Scan button.

§  When the scan has finished click on Clean button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[S0].txt as well.

----------------------

Please download Junkware Removal Tool to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

-------------


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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