do you still need help?
If yes, please, do the following.
Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
§ Double-click on the Rkill desktop icon to run the tool.
§ If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
§ A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
§ If not, delete the file, then download and use the one provided in Link 2.
§ Do not reboot until instructed.
§ If the tool does not run from any of the links provided, please let me know.
If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.
Empty your temp folders using TFC (Temporary File Cleaner)
§ Please download TFC by Old Timer and save it to your desktop.
alternate download link
§ Save any unsaved work. (TFC will close ALL open programs including your browser!)
§ Double-click on TFC.exe to run it. (If you are using Vista or above, right-click on the file and choose "Run As Administrator".)
§ Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
§ Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.
Kaspersky Virus Removal Tool
Please download Kaspersky Virus Removal Tool from here.
§ Right click on KVRT.exe and select Run as Administrator.
§ Read the EULA, then select Accept.
§ Wait for Kaspersky Virus Removal Tool to initialize.
§ In the main screen, select Change parameters, place a checkmark in System drive, then click OK.
§ Click Start scan.
§ Wait for Kaspersky Virus Removal Tool to complete scanning.
§ When the scan is finished, select Neutralize all for all detected objects.
§ Close Kaspersky Virus Removal Tool when done.
Informe me if something is detected.
Download Security Check from here or here and save it to your Desktop.
§ Double-click SecurityCheck.exe
§ Follow the onscreen instructions inside of the black box.
§ A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Please download AdwCleaner by Xplode onto your desktop.
§ Close all open programs and internet browsers.
§ Double click on adwcleaner.exe to run the tool.
§ Click on Scan button.
§ When the scan has finished click on Clean button.
§ Your computer will be rebooted automatically. A text file will open after the restart.
§ Please post the contents of that logfile with your next reply.
§ You can find the logfile at C:\AdwCleaner[S0].txt as well.
Please download Junkware Removal Tool to your desktop.
§ Shut down your protection software now to avoid potential conflicts.
§ Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
§ The tool will open and start scanning your system.
§ Please be patient as this can take a while to complete depending on your system's specifications.
§ On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
§ Post the contents of JRT.txt into your next message.