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PC running slow, metro apps slow to open


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6 replies to this topic

#1 Cecilia421

Cecilia421

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Posted 19 July 2015 - 02:53 PM

Hi, all,

 

I've had this laptop for about two years. I got it to use for college, so it's seen a lot of action and travel. I noticed about three months ago that it was running very slowly, startup takes an inordinate length of time, and it will just randomly hang for no apparent reason. I took it in to Best Buy (because I had the protection plan), and they ran diagnostics and found "42 traces" of malware/viruses, but told me that none of them were dangerous. So, being tech savvy and not wanting to pay them $200 to deal with it for me, I brought it home and ran Malwarebytes, AdAware, and Emsisoft Anti-Malware. They found a bunch of stuff and cleaned it, but nothing that came up was anything drastic. As far as I know, that's taken care of.

 

It's still running really slow. I was told that my protection plan only covers hardware and not software. I uninstalled Emsisoft because I thought that maybe it was just taking up too much of my resources, but it's still slow. Also, sometimes my Metro apps don't want to open. It's really random and extremely annoying. Does anybody have any thoughts on what I can do to see if there's something that is screwing this up, because I'm really getting frustrated.

 

If it's any help, here's my Speccy snapshot: http://speccy.piriform.com/results/nWuLy3G55iiZZHTteEAVwOM

 

Thanks!!


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#2 Chris Cosgrove

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Posted 19 July 2015 - 05:16 PM

I've had a look at your Speccy report and nothing jumps up and hits me. Do you think you could download and run Farbar's MiniToolBox. It's a free download from BC -

 

http://www.bleepingcomputer.com/download/minitoolbox/

 

When you download it, save it to your desktop and just run it. It doesn't install and you can delete it when you are finished with it if you want to.

 

[attachment=167629:Mini toolbox.PNG]

 

Select the buttons as shown in the image. It will produce a report in .TXT format, just copy and paste it into your next post.

 

One possibility is that you may have a lot of temporary files slowing down your system. I can recommend Piriform's Ccleaner, also a free download from BC -

 

http://www.bleepingcomputer.com/download/ccleaner/

 

Just one word of warning here, one part of Ccleaner is a 'registry cleaner' - do NOT use this tool, but it is very good at getting rid of temporary files.

 

Chris Cosgrove


Edited by Chris Cosgrove, 19 July 2015 - 05:42 PM.
Spelling - at Alexstrazsa's request !


#3 Cecilia421

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Posted 19 July 2015 - 06:30 PM

I use CCleaner regularly, but I can run it again. I never use the registry part - learned that the hard way on a previous laptop. :P

 

Here's the log from MiniToolBox

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by ****** (administrator) on 19-07-2015 at 19:27:36
Running from "C:\Users\***\Downloads"
Microsoft Windows 8.1  (X64)
Model: Aspire E1-470P Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/19/2015 07:26:57 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: App 31098nishrotech.readiy_31.0.0.1_neutral__ap1yy96n767qr+App did not launch within its allotted time.
 
Error: (07/19/2015 07:13:22 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: Activation of app 6Wunderkinder.Wunderlist_b4cwydgxqx59r!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (07/19/2015 06:16:20 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: f40
 
Start Time: 01d0c25674917b47
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: c595f834-2e63-11e5-beeb-48d2245a7151
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (07/19/2015 06:16:19 PM) (Source: Application Hang) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: a84
 
Start Time: 01d0c26f01ed2e9c
 
Termination Time: 4294967295
 
Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe
 
Report Id: c58ed119-2e63-11e5-beeb-48d2245a7151
 
Faulting package full name: 64885BlueEdge.OneCalendar_6.1.0.16_x64__8kea50m9krsh2
 
Faulting package-relative application ID: App
 
Error: (07/19/2015 06:11:17 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: Activation of app 6Wunderkinder.Wunderlist_b4cwydgxqx59r!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (07/19/2015 05:54:32 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (07/19/2015 05:54:32 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (07/19/2015 05:52:38 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: Package 36528JOLTATECHNOLOGIES.RealSkeeBall_1.1.0.0_x86__kmkhcnz4kzjnw+App was terminated because it took too long to suspend.
 
Error: (07/19/2015 05:51:58 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: App Microsoft.BingWeather_3.0.4.336_x64__8wekyb3d8bbwe+App did not launch within its allotted time.
 
Error: (07/19/2015 05:44:13 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SRCECILIA)
Description: Package D52A8D61.WordsWithFriends_1.2.0.1_x64__jwbwg6xx0377a+App was terminated because it took too long to suspend.
 
 
System errors:
=============
Error: (07/19/2015 05:40:46 PM) (Source: DCOM) (User: SRCECILIA)
Description: App
 
Error: (07/19/2015 03:40:13 PM) (Source: DCOM) (User: SRCECILIA)
Description: App
 
Error: (07/19/2015 03:25:45 PM) (Source: DCOM) (User: SRCECILIA)
Description: App
 
Error: (07/19/2015 02:59:54 PM) (Source: DCOM) (User: SRCECILIA)
Description: App
 
Error: (07/19/2015 02:57:38 PM) (Source: DCOM) (User: SRCECILIA)
Description: App
 
Error: (07/19/2015 02:16:03 PM) (Source: DCOM) (User: SRCECILIA)
Description: App.AppX6yygnwabebypxjc6bx7wvtens09wztyw.wwa
 
Error: (07/19/2015 10:46:36 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TimeBroker service.
 
Error: (07/19/2015 10:46:07 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.8.
The computer with the IP address 192.168.0.9 did not allow the name to be claimed by
this computer.
 
Error: (07/19/2015 10:46:06 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the upnphost service.
 
Error: (07/19/2015 10:45:36 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TimeBroker service.
 
 
Microsoft Office Sessions:
=========================
Error: (07/19/2015 07:26:57 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: 31098nishrotech.readiy_31.0.0.1_neutral__ap1yy96n767qr+App
 
Error: (07/19/2015 07:13:22 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: 6Wunderkinder.Wunderlist_b4cwydgxqx59r!App-2144927142
 
Error: (07/19/2015 06:16:20 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20911f4001d0c25674917b474294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exec595f834-2e63-11e5-beeb-48d2245a7151microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (07/19/2015 06:16:19 PM) (Source: Application Hang)(User: )
Description: backgroundTaskHost.exe6.3.9600.17415a8401d0c26f01ed2e9c4294967295C:\WINDOWS\system32\backgroundTaskHost.exec58ed119-2e63-11e5-beeb-48d2245a715164885BlueEdge.OneCalendar_6.1.0.16_x64__8kea50m9krsh2App
 
Error: (07/19/2015 06:11:17 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: 6Wunderkinder.Wunderlist_b4cwydgxqx59r!App-2144927142
 
Error: (07/19/2015 05:54:32 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927142
 
Error: (07/19/2015 05:54:32 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927142
 
Error: (07/19/2015 05:52:38 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: 36528JOLTATECHNOLOGIES.RealSkeeBall_1.1.0.0_x86__kmkhcnz4kzjnw+App
 
Error: (07/19/2015 05:51:58 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: Microsoft.BingWeather_3.0.4.336_x64__8wekyb3d8bbwe+App
 
Error: (07/19/2015 05:44:13 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SRCECILIA)
Description: D52A8D61.WordsWithFriends_1.2.0.1_x64__jwbwg6xx0377a+App
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-07-15 15:22:18.396
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 15:22:18.182
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 15:22:17.890
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 15:22:17.651
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 15:22:17.436
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 15:22:17.220
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 14:36:38.712
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 14:36:37.762
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 14:36:36.991
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
  Date: 2015-07-15 14:36:36.227
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll that did not meet the Store signing level requirements.
 
 
=========================== Installed Programs ============================
 
4 Elements (HKLM-x32\...\4 Elements_is1) (Version:  - Playrix Entertainment)
Acer Device Fast-lane (HKLM\...\{3F62D2FD-13C1-49A2-8B5D-47623D9460D7}) (Version: 1.00.3013 - Acer Incorporated)
Acer Docs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.02.2001 - Acer Incorporated)
Acer Launch Manager (HKLM\...\{C18D55BD-1EC6-466D-B763-8EEDDDA9100E}) (Version: 8.00.3004 - Acer Incorporated)
Acer Media (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.03.2004.0 - Acer Incorporated)
Acer Photo (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 2.03.2004.0 - Acer Incorporated)
Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.3013 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.3016 - Acer Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.7.148 - Adobe Systems, Inc.)
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.100.2020.116 - Alps Electric)
Around the World in 80 Days (HKLM-x32\...\Around the World in 80 Days_is1) (Version:  - Playrix Entertainment)
Autumn's Treasures the Jade Coin (HKLM-x32\...\Autumn's Treasures the Jade Coin_is1) (Version: 1.0 - Playrix Entertainment)
AVG 2015 (HKLM\...\{3B3927B0-0A21-4B4C-9FF3-AB4C42E2AF79}) (Version: 15.0.4392 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{6E4BAAF0-7F23-41E5-B16B-4727B6FC0C6F}) (Version: 15.0.6081 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6081 - AVG Technologies)
Bejeweled® 3 (HKLM-x32\...\{E99C27B2-EB2E-4244-9F5C-A96F55100F0C}) (Version: 1.1.13.4753 - Electronic Arts, Inc.)
Brink of Consciousness - The Lonely Hearts Murders (HKLM-x32\...\Brink of Consciousness - The Lonely Hearts Murders_is1) (Version: 1.0 - Playrix Entertainment)
Brink of Consciousness Dorian Gray Syndrome (HKLM-x32\...\Brink of Consciousness Dorian Gray Syndrome_is1) (Version: 1.0 - Playrix Entertainment)
CCleaner (HKLM\...\CCleaner) (Version: 4.18 - Piriform)
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 3.1.05152 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (HKLM-x32\...\{AAAB700A-DDB7-4298-AB4B-B6E9F785059C}) (Version: 3.1.05152 - Cisco Systems, Inc.) Hidden
clear.fi SDK - Video 2 (HKLM-x32\...\{EBA33CAD-E071-48d5-A168-FBA4EEB42E93}) (Version: 2.2.2722 - CyberLink Corp.) Hidden
clear.fi SDK- Movie 2 (HKLM-x32\...\{35DA427D-BB23-49B8-9AFD-CFFCFE3B708D}) (Version: 2.2.2729 - CyberLink Corp.) Hidden
CoffeeCup Free HTML Editor (HKCU\...\CoffeeCup Free HTML Editor) (Version:  - )
Crystal Reports Basic Runtime for Visual Studio 2008 (x64) (HKLM\...\{2BFA9B05-7418-4EDE-A6FC-620427BAAAA3}) (Version: 10.5.0.0 - Business Objects) Hidden
DIRECTV GenieGO (HKCU\...\InstallShield_{CF2D1F6F-BD25-493C-A257-9ADA0CBC4E1F}) (Version: 2.1.0.62 - DIRECTV, LLC)
DIRECTV GenieGO (HKLM-x32\...\{CF2D1F6F-BD25-493C-A257-9ADA0CBC4E1F}) (Version: 2.1.0.62 - DIRECTV, LLC) Hidden
Dreamscapes 2 (HKLM-x32\...\Dreamscapes 2_is1) (Version: 1.0 - Media Contact LLC)
Dropbox (HKCU\...\Dropbox) (Version: 3.8.3 - Dropbox, Inc.)
Evernote v. 5.6.4 (HKLM-x32\...\{DFDF0BE2-2D71-11E4-9454-00163E98E7D6}) (Version: 5.6.4.4632 - Evernote Corp.)
Fairy Island (HKLM-x32\...\Fairy Island_is1) (Version:  - Playrix Entertainment)
Fall of the New Age (HKLM-x32\...\Fall of the New Age_is1) (Version: 1.0 - Playrix Entertainment)
Game Channels (HKLM-x32\...\WildTangentGameProvider-acer-genres) (Version: 8.1.0.17 - WildTangent, Inc.)
Gardenscapes (HKLM-x32\...\Gardenscapes_is1) (Version: 1.0 - Playrix Entertainment)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Drive (HKLM-x32\...\{6EA8B94E-D869-4D96-88DF-5E1ECE1D6876}) (Version: 1.23.9648.8824 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
HP Deskjet 2540 series Basic Device Software (HKLM\...\{6A79CD11-0C1C-4E24-A8C6-46A02F680346}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 2540 series Help (HKLM-x32\...\{4539575D-C09D-4E71-B207-0F2D6BD74DA2}) (Version: 30.0.0 - Hewlett Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.3006 - Acer Incorporated)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.20.1337 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.4.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
LAN Messenger (HKLM-x32\...\LAN Messenger) (Version: 1.2.35 - LAN Messenger)
Legends of the Mist (HKLM-x32\...\Legends_0) (Version:  - On Hand Software)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.3010 - Acer Incorporated)
Living Legends Ice Rose (HKLM-x32\...\Living Legends Ice Rose_is1) (Version: 1.0 - Playrix Entertainment)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office Standard 2010 (HKLM-x32\...\Office14.STANDARD) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Online Services Sign-in Assistant (HKLM\...\{46E637E2-AC34-4B45-B5DF-D20903A3DB61}) (Version: 7.250.4303.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{E8F7904A-4780-4F3F-B153-21BE32857120}) (Version: 10.52.4033.0 - Microsoft Corporation)
Microsoft Sync Framework 2.0 Core Components (x64) ENU  (HKLM\...\{8CCBEC22-D2DB-4DC9-A58A-E1A1F3A38C8A}) (Version: 2.0.1578.0 - Microsoft Corporation)
Microsoft Sync Framework 2.0 Provider Services (x64) ENU  (HKLM\...\{03AC245F-4C64-425C-89CF-7783C1D3AB2C}) (Version: 2.0.1578.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 32.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 32.0.1 (x86 en-US)) (Version: 32.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.6.0 - Mozilla)
Mozilla Thunderbird 31.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.6.0 (x86 en-US)) (Version: 31.6.0 - Mozilla)
Mp3tag v2.65a (HKLM-x32\...\Mp3tag) (Version: v2.65a - Florian Heidenreich)
Mystery of Dragon Prince (HKLM-x32\...\Mystery of Dragon Prince_is1) (Version: 1.0 - Media Contact LLC)
Mystery of Mortlake Mansion (HKLM-x32\...\Mystery of Mortlake Mansion_is1) (Version:  - Playrix Entertainment)
Mystery P.I. - The London Caper (HKLM-x32\...\Mystery P.I. - The London Caper) (Version:  - PopCap Games)
Nero BackItUp 12 Essentials OEM.a01 (HKLM-x32\...\{4CA8F973-6377-4ABF-9ED5-CC2323B3C000}) (Version: 12.5.00500 - Nero AG)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.4 - Notepad++ Team)
Online Games Manager v1.30 (HKLM-x32\...\Online Games Manager) (Version: 1.30.14 - Real Networks, Inc.)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Origin (HKLM-x32\...\Origin) (Version: 9.4.7.2799 - Electronic Arts, Inc.)
Pahelika Secret Legends (HKLM-x32\...\Pahelika Secret Legends_is1) (Version: 1.0 - Playrix Entertainment)
Peggle (HKLM-x32\...\{715AD72D-887A-459E-988B-D4F3E87FA24B}) (Version: 1.04.0.0 - PopCap Games)
Plants vs. Zombies™ (HKLM-x32\...\{5E6536C2-E79A-49CF-83EA-817AD81F9FC8}) (Version: 1.2.0.1093 - Electronic Arts, Inc.)
Prerequisite installer (HKLM-x32\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0003 - Nero AG) Hidden
PrideAndPrejudice (HKLM-x32\...\PrideAndPrejudice_is1) (Version: 1.0 - Media Contact LLC)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.316 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 11.51 - Qualcomm Atheros)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.7.1025.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6865 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.9200.27030 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.50 - Piriform)
Relics of Fate - A Penny Macey Mystery (HKLM-x32\...\Relics of Fate - A Penny Macey Mystery_is1) (Version: 1.0 - Playrix Entertainment)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0012-0000-0000-0000000FF1CE}_Office14.STANDARD_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SimCity 2000 Special Edition (HKLM-x32\...\{59D2C751-F7BE-4E9F-9C8C-1F16013802C7}) (Version: 2.0.0.1 - Electronic Arts)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.0.9.133.gcedaee38 - Spotify AB)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
SyncToy 2.1 (x64) (HKLM\...\{88DAAF05-5A72-46D2-A7C5-C3759697E943}) (Version: 2.1.0 - Microsoft)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.43879 - TeamViewer)
The Three Musketeers (HKLM-x32\...\The Three Musketeers_is1) (Version: 1.0 - Media Contact LLC)
Unity Web Player (x64) (All users) (HKLM\...\UnityWebPlayer) (Version: 4.6.0f2 - Unity Technologies ApS)
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WebViewer Plugin (HKLM-x32\...\{2DEF112F-847B-4DC4-9FC9-97EB52E2D7FC}) (Version: 2.0.2.24 - ##COMPANY_NAME##) Hidden
WebViewer Plugin (HKLM-x32\...\InstallShield_{2DEF112F-847B-4DC4-9FC9-97EB52E2D7FC}) (Version: 2.0.2.24 - ##COMPANY_NAME##)
 
========================= Devices: ================================
 
Name: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Description: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Cisco Systems
Service: vpnva
Device ID: ROOT\NET\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
**** End of log ****

"Life can only be understood backwards, but it must be lived forwards."
- Soren Kierkegaard

#4 Chris Cosgrove

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Posted 21 July 2015 - 06:17 PM

I was going to send you a PM to say I haven't forgotten you , just had a fairly hectic couple of days, but you have your PMs turned off. so - I'll get a look at this tomorrow, Wednesday UK,

 

Chris Cosgrove



#5 Chris Cosgrove

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Posted 22 July 2015 - 10:55 AM

I have just shared the afternoon between the Tour de France and your problems and I still can't see anything very significant !  A couple of things - you seem to have quite a few problems with the Bing weather app and the Wunderlist app. Probably a good idea to uninstall and re-install them. Firefox is well out of date, I think the current version is still v39, but you seem to use Chrome as your default browser.

 

You said you had uninstalled Emisoft Antimalware but some of it seems to be still in there, it can happen - see this link :-

 

https://helpdesk.emsisoft.com/Knowledgebase/Article/View/150/0/how-can-i-completely-uninstall-an-emsisoft-product

 

You can safely uninstall Spybot. If you feel you need another ani-malware product I would recommend Super AntiSpyware.You also have an application called Nero Prerequisite Installer which can safely be removed, accordiing to my reading.

 

If none of the above helps, post back. It will probably be time for a second opinion.

 

Chris Cosgrove



#6 Cecilia421

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Posted 22 July 2015 - 01:05 PM

Thanks, Chris! No worries on the delay. I've been out of town for a couple of days also. I actually ended up doing a refresh on the laptop because the problems just kept increasing and getting worse. Part of the issue with the metro apps is that I found out that the temporary internet files location had gotten changed and that was apparently messing with them. I don't know if it was a virus that did that or one of the anti-malware things, but it seems to be working right now. I'm still working on getting it fully updated and all my apps reinstalled, but I think it was for the best. At least this way I know that it's back to factory settings.


"Life can only be understood backwards, but it must be lived forwards."
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#7 Chris Cosgrove

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Posted 22 July 2015 - 05:04 PM

Glad it's sorted. Just remember that one about Emisoft if you ever need it again, it doesn't always uninstall fully when you run the uninstaller.

 

Chris Cosgrove






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