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filehippo app manager error


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#1 daveyden

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Posted 19 July 2015 - 11:55 AM

I've used the filehippo app manager without any problems for around 2 years until now, since about a week ago I get the message: "Communication Failure-check connection and settings." I have checked both using the Windows help service but without success; they tell me to re-fresh my PC but I really don't wish to do this unless it is absolutely vital, as I have so many apps and I would have to re-download W8.1. If there is an easier solution I would be grateful to hear it.



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#2 Aura

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Posted 19 July 2015 - 06:20 PM

Hi daveyden :)

Since no one jumped in yet, allow me to assist you. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3 daveyden

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Posted 19 July 2015 - 09:06 PM

Hi Aura, I was about to post the log when I noticed there was a sentence about bluetooth, which I did have active, now I have disconnected it the system is working fine again. Thank you for your help, I would not have found the problem without it, 

                           Best Wishes,

                                               Dave



#4 Aura

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Posted 19 July 2015 - 09:37 PM

No problem Dave, glad that you managed to solve your issue :)

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